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How much do goldman sachs jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for goldman sachs in the United States is $19.03, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.75 per hour, depending on experience, location, and employer.

What does Goldman Sachs do?

Goldman Sachs is a leading global investment banking, securities, and investment management firm. The company provides a wide range of financial services to a diverse client base that includes corporations, financial institutions, governments, and individuals. Its main areas of business include investment banking, asset management, securities trading, and wealth management. Goldman Sachs is known for advising on mergers and acquisitions, underwriting securities, and offering strategic financial solutions. The firm operates worldwide and is recognized for its significant influence in the financial industry.

What can I expect in terms of team collaboration and work culture at Goldman Sachs?

At Goldman Sachs, team collaboration is a fundamental aspect of daily work. Employees typically work in fast-paced, high-performance teams where open communication and mutual support are encouraged. The firm values diversity of thought and fosters a culture where junior team members are given opportunities to contribute ideas and take on meaningful responsibilities. Regular meetings, cross-functional projects, and mentorship are common, helping employees grow professionally while building strong networks within the company.

What are the key skills and qualifications needed to thrive as a Goldman Sachs analyst, and why are they important?

To thrive as a Goldman Sachs Analyst, you need strong analytical skills, financial modeling abilities, and a degree in finance, economics, or a related field. Familiarity with Microsoft Excel, PowerPoint, Bloomberg Terminal, and relevant financial certifications like CFA or Series 7 can be highly beneficial. Exceptional communication, teamwork, and problem-solving skills set top performers apart in this demanding environment. These competencies are crucial for delivering insightful analysis, supporting complex transactions, and excelling in the fast-paced, high-stakes world of investment banking.

What is the difference between Goldman Sachs vs Investment Banking Analyst?

AspectGoldman SachsInvestment Banking Analyst
Required CredentialsBachelor's degree, often MBA or relevant certificationsBachelor's degree, finance or related field, often internships
Work EnvironmentFast-paced, high-pressure, collaborativeLong hours, client-focused, team-oriented
Employer & Industry UsageMajor investment bank, finance industryEntry-level role within investment banks like Goldman Sachs

Goldman Sachs is a leading global investment bank, while an Investment Banking Analyst is an entry-level position within such firms. The analyst role involves financial modeling, market research, and supporting deal execution, often requiring similar credentials and working in comparable environments. The main difference is that Goldman Sachs is the employer, whereas the Investment Banking Analyst is a job title held at Goldman Sachs or other banks.

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Goldman Sachs jobs near you
Infographic showing various Goldman Sachs job openings in the United States as of August 2026, with employment types broken down into 31% Full Time, 68% Part Time, and 1% Summer. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,591 per year, or $19 per hour.

Marcus by Goldman Sachs, Complaints Specialist, Richardson, TX/Draper, UT

Goldman Sachs, Inc.

Richardson, TX • On-site

Full-time

Posted 21 days ago

Goldman Sachs rating

7.8

Company rating: 7.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

88th of 171 rated banks

Job description


Marcus by Goldman Sachs
As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers, and is recognized as the largest pure online bank, delivering a fully digital experience without physical branches.
About the role
As a Complaints Specialist, you will be responsible for investigating and resolving escalated customer complaints related to US Deposits products and services. Acting as the primary point of contact throughout the complaint lifecycle, you will conduct detailed research, identify root causes, and ensure concerns are resolved fairly, accurately, and within established service level agreements. You will partner with internal teams to gather information, recommend solutions, and support process improvements that enhance the customer experience while maintaining compliance with regulatory and risk requirements. Success in this role requires strong analytical and problem-solving skills, excellent written and verbal communication, meticulous attention to detail, and the ability to manage multiple priorities in a fast-paced environment. You may also provide inbound call support and conduct outbound follow-up calls as needed to efficiently resolve customer concerns and deliver timely updates.
Responsibilities:
  • Serve as the primary point of contact and investigator for US Deposits customer complaints, ensuring thorough and timely resolution.
  • Manage a portfolio of assigned complaints while meeting established service level agreements (SLAs) and monthly performance targets.
  • Research, analyse, and resolve complex customer concerns, identifying root causes and recommending appropriate solutions.
  • Partner with cross-functional teams to improve processes, reduce manual handoffs, and support automation initiatives.
  • Drive efficient complaint resolution to enhance the customer experience and reduce turnaround times.
  • Consistently meet quality, productivity, accuracy, schedule adherence, and risk management standards.
  • Handle inbound requests from Front Office teams and customers, providing professional support in accordance with quality and compliance expectations.
  • Conduct outbound follow-up communications as needed to provide updates, gather information, or confirm resolution.

Basic Qualifications:
  • Strong analytical, investigative, and problem-solving skills.
  • Ability to prioritise and manage multiple tasks in a fast-paced environment.
  • Excellent written and verbal communication skills.
  • Ability to provide and receive constructive feedback in a professional manner.
  • Exceptional attention to detail with a strong focus on accuracy and quality.
  • Self-motivated, adaptable, and committed to continuous learning.
  • Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Preferred Qualifications
  • Experience handling escalated customer complaints, disputes, or complex service issues.
  • Background in deposits, banking operations, financial services, or a regulated environment.
  • Experience conducting investigations and documenting findings in accordance with compliance and regulatory requirements.
  • Proven ability to balance customer advocacy with risk, policy, and regulatory considerations.

ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
© The Goldman Sachs Group, Inc., 2023. All rights reserved.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

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About Goldman Sachs

Sourced by ZipRecruiter

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1869

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