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Gm Track Program Jobs in Lansing, MI (NOW HIRING)

Automated Media

Customer Service Specialist (Canton, MI)

Lansing, MI · On-site

$17.25 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

GM Tire Program Specialist (Level 1) Founded in 1989, Automated Media, Inc. (AMI) is an innovative ... Research and track down hard to locate tires. * Assisting dealers with a variety of billing ...

General Motors

Quality Engineer - Exterior

Lansing, MI

$89K - $121K/yr

LGR is GM's rear/allwheeldrive luxury car plant in downtown Lansing, Michigan. The plant covers ... Developing Vehicle Program Quality Plans , which include all metrics of vehicle Global Customer ...

General Motors

Quality Engineer - Exterior

Lansing, MI · On-site

$73K - $94K/yr

GM has recently announced that LGR will build the next generation CT5 (A2-2). The Role The GM ... Developing Vehicle Program Quality Plans , which include all metrics of vehicle Global Customer ...

All JobsGm Track Program JobsGm Track Program Jobs in Lansing, MI

Gm Track Program information

See Lansing, MI salary details

$21.8K

$46.4K

$63.9K

How much do gm track program jobs pay per year?

As of Aug 17, 2026, the average yearly pay for gm track program in Lansing, MI is $46,374.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $48,200.00 per year, depending on experience, location, and employer.

What is the difference between Gm Track Program vs Gm Engineer?

AspectGm Track ProgramGm Engineer
CredentialsTypically requires a bachelor's degree in engineering or related fieldRequires a bachelor's degree in engineering, often with additional certifications
Work EnvironmentRotational program across departments, focusing on training and developmentDesign, development, and testing within engineering teams
Industry UsageUsed by GM for developing future leaders and technical expertsEmployed as technical professionals in automotive engineering roles

The Gm Track Program is a rotational development initiative aimed at grooming future leaders and specialists, while Gm Engineers are technical professionals focused on engineering tasks. The program offers broad exposure and training, whereas engineers work on specific projects within their expertise.

What is the GM Track Program?

The GM Track Program is a specialized training initiative offered by General Motors to develop and support individuals pursuing careers in automotive service, particularly those interested in working with GM vehicles. This program provides students with hands-on training, in-depth technical knowledge, and access to the latest tools and technologies used by GM dealerships. Participants often receive classroom instruction as well as real-world experience through internships or apprenticeships at authorized GM service centers. Successful completion of the program can lead to job opportunities at GM dealerships or service facilities and may also include industry-recognized certifications.

What are the key skills and qualifications needed to thrive as a GM Track Program participant, and why are they important?

To excel in the GM TRACK Program, candidates generally need a bachelor's degree in business, engineering, or a related field, along with strong analytical and problem-solving skills. Familiarity with project management tools, data analysis software, and GM-specific systems such as SAP is often required. Exceptional communication, adaptability, and leadership potential are highly valued soft skills for this rotational development program. These qualifications and skills are crucial for effectively navigating cross-functional assignments and preparing for future leadership roles within General Motors.

What are some common challenges faced by professionals working in a GM Track Program, and how can they be addressed?

Professionals in a GM Track Program often navigate challenges such as balancing rotational assignments, quickly adapting to new departments, and building relationships across diverse teams. Success in the role requires strong time management and communication skills, as well as a willingness to learn from feedback and embrace change. Staying proactive in seeking mentorship and clarifying expectations with supervisors can help address these challenges and facilitate continuous growth throughout the program.

What job categories do people searching Gm Track Program jobs in Lansing, MI look for?

The top searched job categories for Gm Track Program jobs in Lansing, MI are:

What cities near Lansing, MI are hiring for Gm Track Program jobs?

Cities near Lansing, MI with the most Gm Track Program job openings:

Gm Track Program jobs near you
Infographic showing various Gm Track Program job openings in Lansing, MI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,374 per year, or $22.3 per hour.

Customer Service Specialist (Canton, MI)

Automated Media

Lansing, MI • On-site

$17.25 - $22.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

GM Tire Program Specialist (Level 1)

Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions, and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include tire programs, as well as other technology and project management programs, consulting, billing, and systems solutions.

$17.00 - $19.00

As a GM Tire Program Specialist (Level 1), your essential job functions will include the following:

  • Responding to inbound and outbound calls with car dealerships, distribution centers, and automotive field managers for tire orders and returns. Research and track down hard to locate tires.
  • Assisting dealers with a variety of billing concerns, including overages, shortages, incorrect pricing, and delivery disputes. Ensure the accurate processing of orders daily.
  • Serving as a liaison between the dealer and manufacturers to resolve ordering, shipping, and billing disputes.
  • Responding to customer requests/inquiries within one business day, providing superior customer service, technical related advice, and translating inquiries into opportunities.
  • Representing AMI with all GM dealers.
  • Manual processing of dealer credits and invoices
  • Tire Manufacturer rejection reconciliation
  • Basic program questions (requests for bulletins, etc.)
  • GM Invoice number requests
  • Part number and pricing requests
  • OE fitment questions (requires knowledge of replacement requirements, including TPC)
  • Tire selection for acceptable replacement tires (requires knowledge of speed and load ratings)
  • Price Tape errors/price discrepancies
  • Dealer competitive pricing questions
  • OE "Bumper to Bumper" warranty Issues
  • Aftermarket warranty support
  • Tax questions
  • Merchandising materials
  • Support for Price Match Guarantee online claim process
  • Tire manufacturer promotions and rebates
  • Evaluating the customer's needs and determining appropriate actions.
  • Contributing to the development and sharing innovative ideas to improve processes and policy to enhance customer experience. Strive for one call resolution with every customer.
  • Interacting with other departments to ensure timely responses to customer inquiries and orders.
  • Resolving customer concerns and questions as they relate to delivery issues.
  • Displaying a professional manner when dealing with internal and external customers.
  • Completing administrative documentation required.
  • Inputting critical notes to contact center management system.
  • Attending all training sessions, as required.
  • Willingness to be a backup for other team members.

Other Duties as Assigned

Position Requirements

  • Ability to provide customer solutions through general knowledge of products, processes and provides support to the team as needed. Exhibit a strong focus on developing relationships
  • Exhibit basic proficiency with diagnostic skills and industry/product knowledge
  • Organization
  • Customer Service including phone skills
  • Communication including emails
  • Accuracy and keyboarding skills
  • Microsoft Office: With knowledge of Excel (Primarily Tire Specialist Level 2 & Level 3)

Competencies Required

  • Detail-oriented
  • Customer Focus
  • Good communication skills

Physical Job Requirements

  • Continuous viewing from and inputting data to a computer screen.
  • Sitting for long periods of time.

Why AMI: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. We offer a competitive salary + bonus, and a comprehensive benefit package including: paid time off, medical, dental, vision, and 401k matching (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Automated Media, Inc is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Automated Media, Inc's Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.

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