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Globo Jobs (NOW HIRING)

Globo Language Solutions

Customer Success Manager

GLOBO's Customer Account Management Team is tasked with providing a legendary customer experience and ensuring customers achieve their desired outcomes and derive value from GLOBO's solutions. We are ...

Globo Language Solutions

Customer Success Manager

GLOBO's Customer Account Management Team is tasked with providing a legendary customer experience and ensuring customers achieve their desired outcomes and derive value from GLOBO's solutions. We are ...

Globo Gym Llc

Fitness Coach

Vestavia Hills, AL · On-site

$20 - $25/hr

As an F45 Coach, you will be responsible for delivering predesigned workouts for up to 27 clients per session. This position requires a strong ability to coach efficiently, prioritize demands of your ...

Apply Early

Globo Gym Llc

Fitness Coach

Vestavia Hills, AL · On-site

$20 - $25/hr

As an F45 Coach, you will be responsible for delivering predesigned workouts for up to 27 clients per session. This position requires a strong ability to coach efficiently, prioritize demands of your ...

Apply Early

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Globo information

What is the difference between Globo vs Video Editor?

AspectGloboVideo Editor
Required SkillsVideo production, editing, storytellingVideo editing, software proficiency, creativity
Work EnvironmentBroadcasting, media productionFilm, TV, online content creation
CertificationsOften none required, but media or journalism degrees helpEditing software certifications (e.g., Adobe Premiere)
Industry UsageMajor media companies, broadcastersFreelance, media companies, production houses

Globo is a large media organization focusing on broadcasting and media production, often employing professionals with media or journalism backgrounds. Video Editors work across various industries, primarily focusing on editing video content using specialized software. While Globo roles may require media knowledge, Video Editors typically need strong editing skills and software proficiency. Both roles are essential in media production but differ mainly in scope and industry focus.

What are some common challenges faced by professionals working at Globo, and how can applicants prepare for them?

Professionals at Globo often work in a fast-paced media environment that requires adaptability and strong teamwork, especially when delivering content under tight deadlines. Applicants should be prepared to handle shifting priorities, collaborate across multidisciplinary teams such as production, editorial, and technical departments, and embrace continuous learning as the company frequently adopts new technologies and storytelling formats. Demonstrating flexibility, proactive problem-solving, and strong communication skills will help you thrive in this dynamic setting.

What is a Globo job?

A Globo job typically refers to a position at Globo, a major media and entertainment company based in Brazil. Globo operates in television, streaming, journalism, and digital content production. Jobs at Globo can range from journalism and broadcasting to technology and design. Employees may work on news programs, entertainment shows, or digital platforms. Globo offers career opportunities in various fields for professionals interested in media and communications.

What are Globo jobs?

Globo is a leading media company based in Brazil, known primarily for its television broadcasting, journalism, and digital content production. Jobs at Globo span a wide range of roles, including journalism, production, technology, marketing, and administration. Employees may work on news programs, entertainment shows, sports broadcasts, or digital platforms. Globo values creativity, innovation, and collaboration, offering opportunities for both experienced professionals and those starting their careers. Working at Globo means joining one of the largest media organizations in Latin America, with a strong commitment to quality content and social responsibility.

What are the key skills and qualifications needed to thrive as a Global Operations Manager, and why are they important?

To thrive as a Global Operations Manager, you need a strong background in business management, supply chain logistics, and international regulations, usually supported by a relevant degree and significant experience in global operations. Familiarity with ERP systems, global compliance software, and project management tools like SAP or Oracle is highly valued. Exceptional communication, cultural sensitivity, and leadership skills set top performers apart in this role. These abilities are crucial for ensuring smooth, efficient, and compliant operations across diverse international markets.
More about Globo jobs
What cities are hiring for Globo jobs? Cities with the most Globo job openings:
What are the most commonly searched types of Globo jobs? The most popular types of Globo jobs are:
What states have the most Globo jobs? States with the most job openings for Globo jobs include:
What job categories do people searching Globo jobs look for? The top searched job categories for Globo jobs are:
Globo jobs near you
Infographic showing various Globo job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% Remote job distribution.

Senior Customer Success Manager

Globo Language Solutions

Remote

Full-time

Posted 21 hours ago

Job description

Job Type
Full-time
Description
Primary Goal:
GLOBO's Customer Account Management Team is tasked with providing a legendary customer experience and ensuring customers achieve their desired outcomes and derive value from GLOBO's solutions.
We are looking for an experienced Senior Customer Success Manager (CSM) with deep healthcare industry experience, executive relationship skills, and a track record of driving measurable business outcomes for complex accounts. The Senior CSM is a trusted advisor to our most strategic healthcare accounts, and will leverage their industry experience, key data insights and an understanding of GLOBO's products and services to improve language access and drive customer satisfaction, retention, and growth.
Responsibilities:
Develop Meaningful Long-Term Relationships:
  • Build and own multi-threaded relationships across each customer's organization, including language access, clinical operations, IT, and patient experience, with a deliberate focus on establishing trusted partnerships with senior and executive leaders.

Drive Retention and Growth:
  • Partner with customers to unlock the full value of GLOBO's solutions, including advising on workflow optimization, service configuration, and new modality adoption, positioning GLOBO as indispensable to the customer's language access strategy.
  • Identify and close expansion opportunities, including new modalities, integrations, and enterprise-wide rollouts across multi-site health systems.
  • Own the renewal process end-to-end for assigned accounts, including commercial negotiation and securing multi-year commitments that reflect demonstrated value.

Ensure Customer Outcomes & Value:
  • Develop a deep understanding of each customer's clinical, operational, and financial objectives, and build a measurable account plan that connects GLOBO's solutions to those outcomes.
  • Define, track, and report on customer-specific KPIs, ensuring that stakeholders at every level consistently understand and can articulate the value GLOBO delivers.
  • Lead Business Reviews and strategic planning sessions with senior and executive stakeholders, translating performance data into forward-looking recommendations that deepen the relationship.

Lead Account Planning & Risk Mitigation:
  • Develop and own multi-year strategic account plans that align GLOBO's roadmap and capabilities with the customer's long-term clinical, operational, and financial objectives.
  • Own customer health, proactively interpreting utilization data and engagement signals to identify risk early, design targeted interventions, and drive adoption, retention, and revenue expansion.
  • Maintain internal CRM (Hubspot) to monitor customer health, proactively identify risks, and lead the execution of prescriptive interventions that ensure high satisfaction and retention.

Serve as the Voice of the Customer:
  • Act as the internal voice of the customer, advocating for their priorities, gathering product and service feedback, and partnering with customer stakeholders to resolve challenges and drive value realization.
  • Partner cross-functionally with Sales, Marketing, Product & Engineering, Customer Support, Implementation, Operations and Finance to ensure customer satisfaction.

Additional responsibilities:
  • Serve as an extension of the Commercial leadership team, including participating in key prospect conversations, RFP responses, and customer advisory opportunities, as well as representing the Customer Account Management team in internal cross-functional forums.
  • Own the development of key resources, playbooks, governance materials, and internal processes that set the standard for the CAM organization.
  • Serve as a mentor to others on the CSM team to further develop their skillset.

Required Minimum Education and Experience:
  • A Bachelor's degree or equivalent.
  • 8+ years of experience in post-sales customer success or account management, including at least 3 years managing enterprise or health system accounts.
  • Excellent verbal and written communication skills.
  • Excellent time management and project management skills.
  • Demonstrated experience navigating complex contract negotiations.
  • Experience managing customer lifecycles within a CRM (Hubspot preferred) and proficiency in remote collaboration tools.
  • High level of initiative, accountability, and follow-through.
  • Ability to manage multiple initiatives and projects and prioritize needs.
  • Strong sense of service and passion for health equity and GLOBO's mission of "Helping people communicate when it matters most".
  • Possession of a valid Driver's License and a clean driving record. Ability to manage independent transportation to various client sites and regional travel hubs.
  • Authorized to legally work for any employer in the United States.
  • Willingness to submit to any requested background checks.

Additional Preferred Requirements:
  • An understanding of the language access industry, regulatory requirements, and common workflows.
  • Prior experience at a high growth company in a decentralized environment.
  • Experience with Google Docs and Apple/Mac Operating System.
  • Hubspot proficiency.

Travel Requirements: 30 - 50% domestic travel requirement for on-site client visits and industry events.
GLOBO Foundations Core Competencies: GLOBO has created a roadmap to success outlining the key KSA's and competencies in each job band. To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies.
Drive Results-Takes accountability for individual outcomes - good or bad. Prioritizes work to support Company rocks.
Communicate Effectively - Asks questions to ensure understanding. Listens with intent to understand.
Developing Self and Others - Expands self-awareness and is open to feedback. Takes ownership/Seek opportunities of learning, career growth, and development.
Growth-Focused -Develops a growth mindset by keeping an open mind during change. Seeks opportunities to move out of comfort zone.
Customer Centricity -Consistently provides excellent customer service. Actively gathers and leverages information to understand current and emerging customer priorities, problems, expectations, and needs - present proposed solutions within area of responsibility.
Supervisory Responsibilities: This position does not have direct supervisory responsibilities. However, the Senior CSM is expected to mentor and coach team members and may lead cross-functional project teams.
Work Environment: This position predominantly operates in a remote/home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee may be required to stand up or to sit for up to eight hours or more at a time. The employee must use his/her hands to handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee is occasionally required to walk, sit, climb, or balance, and stoop, kneel, or crouch. The employee may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.
Persons with mental or physical disabilities as defined by the Americans With Disabilities Act are eligible for this position as long as they can perform the essential functions of the job after reasonable accommodations are made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible for this position.

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