This is an international position; therefore, you will work from your home office when providing remote interpreting services. About the role: As an International GLOBO Interpreter, you need to:
This is an international position; therefore, you will work from your home office when providing remote interpreting services. About the role: As an International GLOBO Interpreter, you need to:
International Corporate Contractor - Customer Service Representative I
Philadelphia, PA ยท On-site
$15.25 - $20.75/hr
The Customer Service Representative I facilitates intake calls and requests ranging from on-demand ... GLOBO has created a roadmap to success outlining the key KSA's and competencies in each job band.
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International Corporate Contractor - Customer Service Representative I
Philadelphia, PA ยท On-site
$15.25 - $20.75/hr
The Customer Service Representative I facilitates intake calls and requests ranging from on-demand ... GLOBO has created a roadmap to success outlining the key KSA's and competencies in each job band.
From Home Globo information
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$13.22 - $16.74
18% of jobs
$18.17 is the 25th percentile. Wages below this are outliers.
$16.74 - $20.26
17% of jobs
The median wage is $22.31 / hr.
$20.26 - $23.78
26% of jobs
$26.94 is the 75th percentile. Wages above this are outliers.
$23.78 - $27.29
16% of jobs
$27.29 - $30.81
9% of jobs
$30.81 - $34.33
6% of jobs
$34.33 - $37.85
3% of jobs
$37.85 - $41.37
1% of jobs
$41.37 - $44.89
2% of jobs
$44.89 - $48.40
1% of jobs
$48.40 - $51.92
1% of jobs
$13
$25
$51
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Full-time
Re-posted 23 days ago
Job description
You must reside outside of United States to be considered for this role.
This is an international position; therefore, you will work from your home office when providing remote interpreting services.
About the role:
As an International GLOBO Interpreter, you need to:
- Represent GLOBO during remote/virtual encounters with the clients.
- Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity, and tone between languages.
- Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation.
- Answer all client calls professionally, relaying the first name and interpreter ID for every call.
- Always use polite forms of expression, enunciate clearly, and strive to provide legendary customer service, even in emotionally charged situations.
- Conduct intake and pre-session scripting for each client.
- Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity, and tone between languages.
- Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation.
Technical Requirements for Remote Work (TI/VRI) are:
- High-speed wired internet service with minimum download speeds of 10MB and upload speeds of at least 5MB.
- A noise-canceling quality hardwired headset.
- Computer/laptop device.
- Webcam.
- HIPAA-compliant workspace area with good lighting.
- Solid background suitable for virtual calls.
Your Background and Experience:
- Complete fluency in English in addition to your mother tongue.
- Depending on the language pair, 2+ years of documented professional interpreting experience is desired.
- Excellent cultural understanding and ability to clearly explain cultural concepts to avoid miscommunication.
- Medical terminology knowledge and the ability to reference medical glossaries during interpretation.
- Training Program in the interpreting and/or language industry is a plus.
- You must submit a translated copy of your criminal background report/clearance in the onboarding process.