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Global Service Desk Engineer Jobs (NOW HIRING)

Service Desk Engineer Lead & develop IT technical support operations while evolving the service desk from ticket handling into a reliable, standardized, and security-aligned support function that ...

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T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...

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The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white‑glove support across endpoint, cloud, security, and ...

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with ...

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...

$100K - $130K/yr

We are seeking an experienced Service Desk Engineer to serve as the primary point of contact for internal technology support and is responsible for delivering exceptional customer service while ...

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with ...

Showing results 21-40

Global Service Desk Engineer information

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How much do global service desk engineer jobs pay per year?

As of Sep 12, 2026, the average yearly pay for global service desk engineer in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

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For Global Service Desk Engineer jobs, the most frequently searched job titles are:

Infographic showing various Global Service Desk Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.

Service Desk Engineer

Salt Lake City, UT • On-site

Thatcher Company
Chemical Manufacturing • 201 - 500 employees

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago


Thatcher Company rating

4.9

Company rating: 4.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz


Job description

Job Location: Thatcher Company Inc - Salt Lake City, UT 84104

Position Type: Full Time

Job Shift: Day

Make a meaningful difference: At Thatcher Chemical facilities across the nation, our manufacturing teams create the essential chemistries, processes, and solutions that support clean water, safe environments, reliable infrastructure, and critical industries. From production and quality to logistics and distribution, your precision, dedication, and commitment to continuous improvement help transform raw materials and innovative science into real-world solutions. Your purpose-driven work plays a vital role in protecting public health, supporting communities, and shaping a safer, more sustainable future.

Service Desk Engineer

Lead & develop IT technical support operations while evolving the service desk from ticket handling into a reliable, standardized, and security-aligned support function that enables cloud, endpoint, and security teams to scale.

Key Responsibilities
  • Resolve complex L2/L3 user and endpoint issues
  • Act as technical escalation for:
    • M365 issues (Exchange, Teams, OneDrive)
    • Intune-managed device problems
    • Autopilot provisioning failures
    • Identity and access issues (Entra ID)
  • Coordinate with endpoint, cloud, and security engineers when required
  • Support and troubleshoot:
    • Intune policies
    • Device compliance issues
    • Patch/update failures
    • App deployment problems
  • Drive incidents to resolution, not reassignment
Knowledge & Automation
  • Developing IT self-service capability
  • Create and maintain:
    • Runbooks
    • Troubleshooting guides
    • SOPs
  • Identify automation opportunities (PowerShell, scripts, workflow) Reduce manual work for L1/L2

This role shifts the help desk to service desk mentality from ticket resolution to operational stability, reduces downtime, eliminates recurring support issues, and protects engineering capacity by resolving complex incidents hands-on and improving operational stability allowing IT to scale. Something a traditional help desk cannot deliver.

Without tiered SLAs & ITIL foundation, production-impacting IT issues wait in the same queue as routine requests. Structured support directly reduces unplanned downtime and removes IT risk from plant operations.

Why is Thatcher right for you?
  • 100% company-funded Profit-Sharing Plan (up to 25% of salary annually)
  • 401(k) with traditional and Roth contribution options
  • Comprehensive benefits: medical, dental, vision, life insurance, short- and long-term disability, HSA/FSA,
  • 3+ weeks of PTO, and paid holidays
  • Education reimbursement and ongoing professional development.

The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website. Thatcher is an Equal Opportunity/Affirmative Action employer, including protected Veterans and individuals with disabilities.

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