Service Delivery Manager
Atlanta, GA · On-site
... Service Delivery Manager with extensive experience in production support within the insurance ... • Lead global onshore-offshore support teams within TCS delivery model • Ensure optimal ...
Service Delivery Manager
Atlanta, GA · On-site
... Service Delivery Manager with extensive experience in production support within the insurance ... • Lead global onshore-offshore support teams within TCS delivery model • Ensure optimal ...
Service Delivery Manager
Atlanta, GA · On-site
Company Overview Fortuna CySec is a global cybersecurity company dedicated to empowering ... Fortuna CySec is seeking a strategic and client-centric Service Delivery Manager, inspired by the ...
Service Delivery Manager
Atlanta, GA · On-site
Company Overview Fortuna CySec is a global cybersecurity company dedicated to empowering ... Fortuna CySec is seeking a strategic and client-centric Service Delivery Manager, inspired by the ...
Service Delivery Manager
Atlanta, GA · On-site
The Service Delivery Manager is responsible for fostering client relationships and providing technical expertise, ensuring that clients' business objectives are met through strategic advisement and ...
New
Service Delivery Manager
Atlanta, GA · On-site
The Service Delivery Manager is responsible for fostering client relationships and providing technical expertise, ensuring that clients' business objectives are met through strategic advisement and ...
New
Service Delivery Manager
Atlanta, GA · On-site
About the role American Technology Services, Inc. (ATS) is a Managed Services Provider (MSP ... delivering technical expertise to our clients. This position not only addresses technical ...
Service Delivery Manager
Atlanta, GA · On-site
About the role American Technology Services, Inc. (ATS) is a Managed Services Provider (MSP ... delivering technical expertise to our clients. This position not only addresses technical ...
Service Delivery Manager, Cloud, Marietta, GA The Service Delivery Manager will provide essential leadership and oversight within the delivery operations team to ensure projects are completed in ...
Service Delivery Manager, Cloud, Marietta, GA The Service Delivery Manager will provide essential leadership and oversight within the delivery operations team to ensure projects are completed in ...
Manager, Service Delivery
Atlanta, GA · On-site
The Service Delivery Manager is expected to motivate indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business ...
Manager, Service Delivery
Atlanta, GA · On-site
The Service Delivery Manager is expected to motivate indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business ...
The Senior Service Delivery Manager will oversee stormwater maintenance, inspection, rehabilitation, and repair activities while providing hands-on leadership to Service Delivery teams. This role is ...
The Senior Service Delivery Manager will oversee stormwater maintenance, inspection, rehabilitation, and repair activities while providing hands-on leadership to Service Delivery teams. This role is ...
The Senior Service Delivery Manager will oversee stormwater maintenance, inspection, rehabilitation, and repair activities while providing hands-on leadership to Service Delivery teams. This role is ...
The Senior Service Delivery Manager will oversee stormwater maintenance, inspection, rehabilitation, and repair activities while providing hands-on leadership to Service Delivery teams. This role is ...
The Senior Service Delivery Manager will oversee stormwater maintenance, inspection, rehabilitation, and repair activities while providing hands-on leadership to Service Delivery teams. This role is ...
The Senior Service Delivery Manager will oversee stormwater maintenance, inspection, rehabilitation, and repair activities while providing hands-on leadership to Service Delivery teams. This role is ...
Job Title: Service Delivery Manager Work Location: Atlanta, GA (Hybrid from Day 1) (Need Only ... Team Management: • Lead a global support team of 100+ professionals including L1, L2, L3 support ...
Quick apply
Job Title: Service Delivery Manager Work Location: Atlanta, GA (Hybrid from Day 1) (Need Only ... Team Management: • Lead a global support team of 100+ professionals including L1, L2, L3 support ...
The Assistant Service Delivery Manager (ASDM) is responsible for keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the potential ...
The Assistant Service Delivery Manager (ASDM) is responsible for keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the potential ...
The Assistant Service Delivery Manager (ASDM) is responsible for keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the potential ...
The Assistant Service Delivery Manager (ASDM) is responsible for keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the potential ...
The Assistant Service Delivery Manager (ASDM) is responsible for keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the potential ...
The Assistant Service Delivery Manager (ASDM) is responsible for keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the potential ...
Service Delivery Manager, Infrastructure & Growth Location: Central or Eastern U.S. preferred with access to a major airport within one hour Travel: Approximately 50-60% travel required Position ...
Service Delivery Manager, Infrastructure & Growth Location: Central or Eastern U.S. preferred with access to a major airport within one hour Travel: Approximately 50-60% travel required Position ...
Assistant Service Delivery Manager (ASDM)
Atlanta, GA · On-site
$18/hr
The Assistant Service Delivery Manager (ASDM) is responsible for keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the potential ...
Assistant Service Delivery Manager (ASDM)
Atlanta, GA · On-site
$18/hr
The Assistant Service Delivery Manager (ASDM) is responsible for keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the potential ...
... service management ecosystems. This role requires strong leadership skills to drive end-to-end ... Drive Agile / SAFe / hybrid delivery models for global implementations. ServiceNow Platform ...
Quick apply
... service management ecosystems. This role requires strong leadership skills to drive end-to-end ... Drive Agile / SAFe / hybrid delivery models for global implementations. ServiceNow Platform ...
Delivery Manager
Atlanta, GA · On-site
* Experience in handling large delivery engagements and previous Systems Integrator experience ... Extensive experience with working in a global organization involving cross functional project team ...
Delivery Manager
Atlanta, GA · On-site
* Experience in handling large delivery engagements and previous Systems Integrator experience ... Extensive experience with working in a global organization involving cross functional project team ...
Delivery Manager
Atlanta, GA · On-site +1
As a Delivery Manager at Gururo, you will be responsible for overseeing the successful delivery of projects and services to our clients. You will lead a team of professionals, ensure timely and high ...
Delivery Manager
Atlanta, GA · On-site +1
As a Delivery Manager at Gururo, you will be responsible for overseeing the successful delivery of projects and services to our clients. You will lead a team of professionals, ensure timely and high ...
Client Manager - Global Service Provider
Atlanta, GA · On-site
$140K - $160K/yr
We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge ... services, and partner managers) to qualify, advance, and close opportunities tied to account-level ...
Client Manager - Global Service Provider
Atlanta, GA · On-site
$140K - $160K/yr
We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge ... services, and partner managers) to qualify, advance, and close opportunities tied to account-level ...
Manager, Delivery Manager
Atlanta, GA · On-site
Experience working in a professional services organization or large enterprise technology ... the Global Call Center (GCC) at USTalentCICInbox@deloitte.com. Recruiting tips From developing a ...
Manager, Delivery Manager
Atlanta, GA · On-site
Experience working in a professional services organization or large enterprise technology ... the Global Call Center (GCC) at USTalentCICInbox@deloitte.com. Recruiting tips From developing a ...
Global Service Delivery Manager information
See Decatur, GA salary details
$28.3K - $40K
5% of jobs
$40K - $51.7K
12% of jobs
$56.3K is the 25th percentile. Wages below this are outliers.
$51.7K - $63.3K
20% of jobs
$63.3K - $75K
12% of jobs
The median wage is $77.3K / yr.
$75K - $86.7K
5% of jobs
$86.7K - $98.3K
7% of jobs
$98.3K - $110K
6% of jobs
$119.5K is the 75th percentile. Wages above this are outliers.
$110K - $121.7K
9% of jobs
$121.7K - $133.4K
12% of jobs
$133.4K - $145K
9% of jobs
$145K - $156.7K
3% of jobs
$28.3K
$91.7K
$156.7K
How much do global service delivery manager jobs pay per year?
As of Jun 11, 2026, the average yearly pay for global service delivery manager in Decatur, GA is $91,716.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $125,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Global Service Delivery Manager, and why are they important?
To thrive as a Global Service Delivery Manager, you need expertise in project management, IT service management frameworks (like ITIL), and a proven track record in managing large-scale, international service operations. Familiarity with ITSM tools such as ServiceNow, as well as certifications like ITIL or PMP, are commonly required. Exceptional leadership, cross-cultural communication, and problem-solving skills are vital to coordinate global teams and ensure client satisfaction. These competencies are crucial for delivering consistent, high-quality services across diverse regions while meeting business objectives and client expectations.
What is a Global Service Delivery Manager?
A Global Service Delivery Manager is responsible for overseeing the delivery of services to clients across multiple countries or regions. They coordinate teams, manage resources, and ensure that service level agreements (SLAs) are met on a global scale. This role often involves working with cross-functional and multicultural teams to provide consistent, high-quality service. The manager also focuses on process improvement and customer satisfaction, addressing any issues that arise in the delivery of services. Effective communication and leadership skills are essential for success in this position.
How does a Global Service Delivery Manager typically collaborate with cross-functional and international teams?
A Global Service Delivery Manager frequently works with diverse teams spanning multiple regions and time zones, including IT, operations, customer support, and local business units. Effective communication and coordination are essential, often involving regular virtual meetings, status updates, and shared project management tools to ensure alignment. Building strong relationships and understanding cultural differences can help streamline service delivery and resolve issues quickly, making adaptability and cross-cultural competence important for success in this role.
What is the difference between Global Service Delivery Manager vs Service Delivery Manager?
| Aspect | Global Service Delivery Manager | Service Delivery Manager |
|---|---|---|
| Credentials | Typically requires project management certifications (PMP, ITIL) | Similar certifications, often with a focus on local or regional standards |
| Work Environment | Oversees multiple regions or countries, managing global teams | Focuses on specific regions or clients within a country or area |
| Employer & Industry Usage | Common in multinational corporations across IT, telecom, and consulting | Used in both large and small organizations, often within specific industries |
| Search & Comparison Intent | Often compared for roles involving international coordination and strategy | Compared for roles focused on local service delivery and client satisfaction |
The main difference is that a Global Service Delivery Manager manages services across multiple regions worldwide, focusing on international coordination, while a Service Delivery Manager typically handles local or regional service operations. Both roles require similar certifications and skills but differ in scope and geographic focus.
Tata Consultancy Services rating
6.5
Based on 21 frontline employees who took The Breakroom Quiz
155th of 204 rated it services
Job description
Job Summary:
Tata Consultancy Services is a leading IT services company, and they are seeking a Service Delivery Manager with extensive experience in production support within the insurance domain. The role involves overseeing end-to-end production support delivery, managing major incidents, and ensuring compliance with service level agreements.
Responsibilities:
• Own end-to-end production support delivery for insurance systems (Policy Admin, Claims, Billing, Underwriting, CRM, Data & Integrations)
• Ensure compliance with SLAs, KPIs, and availability targets across L1/L2/L3 support
• Act as single point of accountability for run operations and escalations
• Lead Major Incident Management for high-severity production issues with effective stakeholder communication
• Drive root cause analysis (RCA), reduction of repeat incidents, and operational risk mitigation
• Ensure controlled and compliant change and release management in regulated insurance environments
• Manage relationships with client IT, business, vendors, and TCS leadership
• Conduct service reviews, operational dashboards, and executive reporting
• Ensure compliance with insurance regulatory, audit, and security requirements
• Lead global onshore–offshore support teams within TCS delivery model
• Ensure optimal staffing, skill readiness, shift coverage, and performance management
• Govern third-party vendors and ensure service and contract adherence
• Drive automation, shift-left, monitoring improvements, and cost optimization
• Support transformation initiatives including cloud operations, DevOps, SRE, and AI-enabled support
• Improve service maturity, knowledge management, and operational efficiency
Qualifications:
Required:
• 12–15 years of IT experience with strong Production Support / Run Services background
• Proven experience in Insurance domain (Life, P&C, Group Benefits preferred)
• Strong understanding of ITIL processes (Incident, Problem, Change, Service Level Management)
• Experience with ServiceNow or similar ITSM tools
• Strong leadership, communication, and crisis management skills
• BACHELOR OF COMPUTER SCIENCE
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.
Tata Consultancy Services is a leading IT services company, and they are seeking a Service Delivery Manager with extensive experience in production support within the insurance domain. The role involves overseeing end-to-end production support delivery, managing major incidents, and ensuring compliance with service level agreements.
Responsibilities:
• Own end-to-end production support delivery for insurance systems (Policy Admin, Claims, Billing, Underwriting, CRM, Data & Integrations)
• Ensure compliance with SLAs, KPIs, and availability targets across L1/L2/L3 support
• Act as single point of accountability for run operations and escalations
• Lead Major Incident Management for high-severity production issues with effective stakeholder communication
• Drive root cause analysis (RCA), reduction of repeat incidents, and operational risk mitigation
• Ensure controlled and compliant change and release management in regulated insurance environments
• Manage relationships with client IT, business, vendors, and TCS leadership
• Conduct service reviews, operational dashboards, and executive reporting
• Ensure compliance with insurance regulatory, audit, and security requirements
• Lead global onshore–offshore support teams within TCS delivery model
• Ensure optimal staffing, skill readiness, shift coverage, and performance management
• Govern third-party vendors and ensure service and contract adherence
• Drive automation, shift-left, monitoring improvements, and cost optimization
• Support transformation initiatives including cloud operations, DevOps, SRE, and AI-enabled support
• Improve service maturity, knowledge management, and operational efficiency
Qualifications:
Required:
• 12–15 years of IT experience with strong Production Support / Run Services background
• Proven experience in Insurance domain (Life, P&C, Group Benefits preferred)
• Strong understanding of ITIL processes (Incident, Problem, Change, Service Level Management)
• Experience with ServiceNow or similar ITSM tools
• Strong leadership, communication, and crisis management skills
• BACHELOR OF COMPUTER SCIENCE
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.
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About Tata Consultancy Services
Sourced by ZipRecruiter
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering, and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. TCS delivers a level of certainty that no other firm can match--to our clients and to our employees. Come join us and experience certainty in your career. TCS a global Consulting and IT Services firm that is ranked in the top quartile by industry analysts. Our 2021 fiscal revenues topped $25 B and our market capitalization is over $170+B, yet we have a deep and large history of philanthropy and corporate social responsibility. Now approaching 600K of the best IT professionals and consultants, we are a trusted advisor, guiding our clients' enterprises through growth and transformation journeys - helping them to become agile, intelligent, automated and on the cloud. We are devoted to DEI and are recognized as a top employer and place to work.