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Global Service Delivery Manager Jobs in Decatur, GA

ADP

Service Delivery Consultant

Alpharetta, GA · On-site

We are a global leader in human resources technology, offering the latest AI and machine learning ... Your primary role is to provide technical support and assistance to our Managed Payroll Teams ...

New

Deloitte

Manager, Delivery Manager

Atlanta, GA · Remote

Experience working in a professional services organization or large enterprise technology ... Experience using delivery and operational metrics to support prioritization and decision-making

RaceTrac

Technical Delivery Manager

Atlanta, GA · On-site

The Technical Delivery Manager is responsible for managing Business Requirements, Scope ... Manage relationships with external vendors and service providers, including contract negotiation ...

Metasys

Cloud/Software Delivery Manager

Atlanta, GA

Company Description Configure Tek We specialize in Staff Augmentation and Consulting Services ... The Delivery Manager oversees the execution of the technical deployment of cloud-based solutions ...

Truist

Change Delivery Manager

Atlanta, GA

... deliver appropriate project management, business analysis, business readiness, and client and ... services, operations, finance and systems 8. Strong organizational skills and attention to detail ...

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All JobsGlobal Service Delivery JobsGlobal Service Delivery Manager JobsGlobal Service Delivery Manager Jobs in Decatur, GA

Global Service Delivery Manager information

See Decatur, GA salary details

$28.3K

$91.7K

$156.7K

How much do global service delivery manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for global service delivery manager in Decatur, GA is $91,716.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $125,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Global Service Delivery Manager, and why are they important?

To thrive as a Global Service Delivery Manager, you need expertise in project management, IT service management frameworks (like ITIL), and a proven track record in managing large-scale, international service operations. Familiarity with ITSM tools such as ServiceNow, as well as certifications like ITIL or PMP, are commonly required. Exceptional leadership, cross-cultural communication, and problem-solving skills are vital to coordinate global teams and ensure client satisfaction. These competencies are crucial for delivering consistent, high-quality services across diverse regions while meeting business objectives and client expectations.

What is a Global Service Delivery Manager?

A Global Service Delivery Manager is responsible for overseeing the delivery of services to clients across multiple countries or regions. They coordinate teams, manage resources, and ensure that service level agreements (SLAs) are met on a global scale. This role often involves working with cross-functional and multicultural teams to provide consistent, high-quality service. The manager also focuses on process improvement and customer satisfaction, addressing any issues that arise in the delivery of services. Effective communication and leadership skills are essential for success in this position.

How does a Global Service Delivery Manager typically collaborate with cross-functional and international teams?

A Global Service Delivery Manager frequently works with diverse teams spanning multiple regions and time zones, including IT, operations, customer support, and local business units. Effective communication and coordination are essential, often involving regular virtual meetings, status updates, and shared project management tools to ensure alignment. Building strong relationships and understanding cultural differences can help streamline service delivery and resolve issues quickly, making adaptability and cross-cultural competence important for success in this role.

What is the difference between Global Service Delivery Manager vs Service Delivery Manager?

AspectGlobal Service Delivery ManagerService Delivery Manager
CredentialsTypically requires project management certifications (PMP, ITIL)Similar certifications, often with a focus on local or regional standards
Work EnvironmentOversees multiple regions or countries, managing global teamsFocuses on specific regions or clients within a country or area
Employer & Industry UsageCommon in multinational corporations across IT, telecom, and consultingUsed in both large and small organizations, often within specific industries
Search & Comparison IntentOften compared for roles involving international coordination and strategyCompared for roles focused on local service delivery and client satisfaction

The main difference is that a Global Service Delivery Manager manages services across multiple regions worldwide, focusing on international coordination, while a Service Delivery Manager typically handles local or regional service operations. Both roles require similar certifications and skills but differ in scope and geographic focus.

Global Service Delivery Manager jobs near you

Practice Manager (Data Center Service Delivery)

Computacenter

Atlanta, GA • On-site

$175K - $200K/yr

Full-time

Posted 7 days ago

Computacenter rating

7.3

Company rating: 7.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

108th of 204 rated it services

Job description

About the role
The Practice Manager role will have line management responsibility for approximately 20 project managers with full commercial and contractual responsibility for successful project outcomes. The ideal candidate will have an extensive track record working in pre-sales and delivering IT projects and programs.
The candidate will be accustomed to collaborating with professional services sales, service delivery and service development functions. Successful candidates will directly influence the development of project delivery capabilities within the Projects Practice to successfully execute against our customer's strategic objectives.
Annual salary range: $175K - $200K USD
What you'll be doing
  • Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
  • Responsibility for both the delivery of customer engagements and line management of around 10 project managers (regional travel essential)
  • Accountable for assurance, governance & customer satisfaction
  • Continuously maintaining and innovating the Practice capability in support of the business strategy
  • Proactively supporting growth with the development and delivery of standardized, competitive and market-relevant service offerings
  • Providing thought leadership and subject matter expertise into and out of the Practice; working collaboratively with stakeholders within the business and externally with customers and vendors
  • Operational and commercial management of the team to achieve financial targets, competitiveness and improved productivity & quality.
  • Drive a high-performance culture across the Practice; developing, retaining and attracting the best talent
  • Embrace and support Computacenter's mission and core values.

What you have
  • Legally eligible to work in the United States.
  • 5+ years of management experience
  • You must have recent experience leading delivery of large-scale IT infrastructure projects (ideally on a workplace platform on behalf of a professional service organization) with responsibility for the commercial outcome.
  • You should have experience of applying appropriate governance and control in overseeing delivery of projects. You should have demonstrable evidence of developing individuals and teams and a passion to further enhance the capability of people.
  • You should be an innovative leader, constantly seeking better ways of working to enable improved outcomes for customers.

What you can expect
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

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