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Global Service Analyst Jobs (NOW HIRING)

Timken

Customer Service Analyst

Houston, TX · On-site

Join our global team of 19,000 people in 45 countries, and start helping our customers push the ... Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst ...

Timken

Customer Service Analyst

Houston, TX

Join our global team of 19,000 people in 45 countries, and start helping our customers push the ... Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst ...

DiaSorin

Global Service System Specialist

Austin, TX · On-site

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing ... Analyze data reports, instrument support packages and service documentation to identify technical ...

NetApp

Global Service Logistics Planner

Wichita, KS

Job Summary The Global Service Logistics Planner is a senior-level, strategic role responsible for ... Utilizing data-driven methodologies, you will analyze shipment and consumption data to forecast ...

Accuray

Director of Global Service Finance

Madison, WI · On-site

Develop regional and global profitability analytics that expose contract-level economics, identify ... Drive service margin expansion initiatives through deep analysis of operational cost drivers ...

GEODIS

Client Service Analyst

Brentwood, TN · On-site

As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world ... R and Sustainability What you need: * Minimum 2 years of related experience in analytics, supply ...

DiaSorin

Global Service System Specialist

Austin, TX · On-site

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing ... Analyze data reports, instrument support packages and service documentation to identify technical ...

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How much do global service analyst jobs pay per year?

As of Sep 13, 2026, the average yearly pay for global service analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

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Cities with the most Global Service Analyst job openings:

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Infographic showing various Global Service Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.

Sr. Global Service Center Equipment Engineer

Remote

Formfactor
Semiconductor and Electronic Component Manufacturing • 1 - 5K employees
Learn more about Formfactorexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

FormFactor rating

6.7

Company rating: 6.7 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Forming Our Future together

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle - from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor's products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values - Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People - we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Shift:

The regular hours for this position are day shift.

Job Description:

The Sr Global Service Center Equipment Engineer is responsible for supporting, maintaining, and improving equipment utilized across FormFactor's Global Service Centers (GSCs). This role ensures equipment reliability, supports service and repair operations, drives continuous process improvements, and provides technical expertise for both commercial supplier equipment and FormFactor-developed repair and assembly tools.

Working closely with Global Service Center teams, Manufacturing Engineering, Operations, and equipment suppliers, this position provides troubleshooting support, manages spare parts and capital equipment activities, delivers training, and ensures equipment compliance with quality, safety, and operational standards.

Key Responsibilities:

Equipment Support & Reliability

  • Provide technical support and troubleshooting for equipment utilized within Global Service Centers worldwide.

  • Diagnose equipment issues and implement corrective actions to minimize downtime and improve operational efficiency.

  • Identify, source, and coordinate ordering and shipment of replacement parts to support ongoing equipment reliability.

  • Partner with equipment suppliers to resolve technical issues and coordinate repairs, upgrades, and service activities.

Equipment Installation, Qualification & Upgrades

  • Support the installation, qualification, validation, and upgrade of supplier-provided equipment used in service center operations.

  • Coordinate equipment modifications and enhancements to improve performance, productivity, and service quality.

  • Develop and execute equipment acceptance and operational readiness plans.

FormFactor Custom Equipment Support

Provide technical ownership and support for custom FormFactor service and repair equipment, including:

  • Probe Card Universal Repair Station (PC URS)

  • Sequoia Assembly Tool (SAT)

  • Precision Assembly Tool (PAT)

  • Single Outlet Replacement Tool (SDRT)

  • New equipment builds and deployments.

  • Global installations and startup support.

  • Equipment qualification and validation activities.

  • Upgrades, modifications, and continuous improvement efforts.

  • User training and technical documentation support.

Training & Knowledge Transfer

  • Develop and deliver equipment operation, troubleshooting, safety, and preventative maintenance training programs.

  • Train Global Service Center personnel on equipment best practices and standard operating procedures.

  • Facilitate training related to Assembly & Test (A&T) process improvements and equipment enhancements.

  • Create and maintain technical work instructions, training materials, and support documentation.

Capital Equipment Management

  • Track and manage Capital Authorization Request (CAR) activities related to Global Service Center equipment.

  • Coordinate procurement, shipment, installation, and deployment of approved capital equipment.

  • Maintain equipment inventories and lifecycle tracking records.

Audits & Continuous Improvement

  • Conduct Global Service Center equipment audits to assess:

    • Equipment condition and utilization

    • Spare parts availability

    • Repair process effectiveness

    • Preventative maintenance compliance

    • Safety and regulatory requirements

  • Identify opportunities for process improvements and standardization across global service operations.

  • Drive corrective and preventive actions resulting from audit findings.

  • Support Lean Manufacturing and continuous improvement initiatives to improve service center efficiency, quality, and throughput.

Skills:

Clean Room Environment, Communication, Computerized Maintenance Management Systems (CMMS), Continuous Improvement, Cross-Functional Collaboration, Electrical Systems, Equipment Installations, Equipment Maintenance, Equipment Qualification, Equipment Troubleshooting, Planned Preventative Maintenance, Root Cause Analysis (RCA), Semiconductor Manufacturing

Education & Experience:

Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience| Required

Pay Range:

$90,500.00 - $118,755.00

Pay Range Explained:

This role in Livermore, California pays between $90,500.00 and $118,755.00 per year, depending on your experience, skills, and background. Pay may vary in other locations. We offer a full benefits package, including medical, dental, vision, life insurance, disability coverage, a 401(k) with company match, employee stock purchase plan (ESPP), and paid time off. You'll also be eligible for quarterly profit-sharing bonuses and flexible spending or savings accounts.

Equal Employment Opportunity Statement

FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.

For roles that are designated as remote-eligible, employees cannot be located in:AL, AK, AR, DE, GA, HI, IL, IA, KY, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. A role is remote-eligible only when it is listed as "Remote" in the job location.

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