Global Sales Operations Manager Jobs in Springfield, MA

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

The Manager, Sales Compensation Operations & Systems serves as the business owner and subject matter expert for Sales Compensation processes and administration within the Varicent platform. This individual contributor role is responsible for gathering business requirements, maintaining compensation plans and configurations, troubleshooting, executing user acceptance testing (UAT), developing operational reporting, and driving continuous process improvements.

The position works closely with Sales Compensation, Finance, HR, Sales Operations, and HR Technology teams to ensure incentive compensation plans are administered accurately and efficiently. The role is expected to leverage the platform's self-service capabilities to independently manage business configurations, reporting, testing, and operational activities while partnering with HR Technology for platform administration, integrations, security, data architecture, and complex technical enhancements.

• Gather, document, and prioritize business requirements for compensation plan changes, enhancements, and process improvements.
• Design, configure, test, deploy, and maintain compensation plan logic within the Varicent platform.
• Implement new incentive compensation plans and enhance existing plan configurations based on approved business requirements.
• Configure calculations, rules, workflows, hierarchies, credits, adjustments, quotas, and reporting components.
• Manage platform inputs including file loads, data validations, transformations, and reconciliation activities.
• Test and validate integrations between Varicent and source systems and downstream systems.
• Analyze and resolve configuration defects, calculation discrepancies, performance issues, and data anomalies.
• Participate in release planning, testing, deployment, and post-production support activities.
• Create and maintain business process documentation, configuration guides, and standard operating procedures.
• Partner with Sales Compensation Administration teams to assess technical impacts of plan changes and operational requirements.
• Identify opportunities to improve system efficiency, automation, auditability, and scalability.
• Validate compensation calculations and ensure alignment with approved plan designs and business policies

• 5+ years of experience supporting Sales Performance Management, Incentive Compensation Management, or comparable compensation technology solutions.
• Proven experience with Varicent configuration or equivalent platforms.
• Strong understanding of sales compensation concepts, plan design, quotas, credits, and incentive calculations.
• Experience gathering business requirements and translating them into system configurations and operational processes.
• SQL and data analysis proficiency.
• Demonstrated problem-solving, analytical, and troubleshooting skills.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.

• Experience with Varicent Designer.
• Experience supporting large-scale enterprise compensation environments.
• Knowledge of Salesforce, Workday, payroll platforms, and enterprise data ecosystems.
• Experience with software development lifecycle (SDLC), testing, and release management processes.
• Healthcare, financial services, or other highly regulated industry experience.

• Bachelor's degree or equivalent combination of education and experience.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.