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Global Incident Jobs (NOW HIRING)

The role sits between frontline incident response and global leadership, providing experienced operational oversight, guidance to junior responders and consistent service delivery across the global ...

... or global incident operations. • Experience mentoring incident management or service desk staff. • Ability to apply service value-stream mapping and dependency analysis during triage.

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Global Incident information

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$41K

$127.2K

$199.5K

How much do global incident jobs pay per year?

As of Sep 9, 2026, the average yearly pay for global incident in the United States is $127,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,000.00 and $172,000.00 per year, depending on experience, location, and employer.

What is a global incident manager?

Global Incident Managers are professionals responsible for overseeing the response to critical incidents that affect an organization's operations across multiple regions or countries. Their primary role is to coordinate teams, manage communication, and implement solutions to resolve incidents quickly and efficiently. They work to minimize the impact of outages, security breaches, or other emergencies on business processes. Global Incident Managers also analyze incidents to identify root causes and develop strategies to prevent future occurrences.

How does a global incident manager typically coordinate with international teams during a major incident?

A Global Incident Manager frequently collaborates with cross-functional teams across various time zones to ensure timely resolution of critical issues. This involves setting up virtual war rooms, facilitating clear communication, and aligning response efforts among IT, security, and business continuity teams worldwide. Effective coordination requires cultural sensitivity, use of collaborative tools, and clear escalation procedures to minimize downtime and service impact. Building strong relationships with regional stakeholders is essential for swift decision-making and smooth incident management.

What are the key skills and qualifications needed to thrive as a global incident manager, and why are they important?

To thrive as a Global Incident Manager, you need expertise in incident response, IT service management, and risk assessment, often supported by a degree in information technology or certifications such as ITIL or CISSP. Familiarity with incident management platforms, security monitoring tools, and ticketing systems is typically required. Strong analytical thinking, effective communication, and the ability to remain calm under pressure are vital soft skills for this role. These skills and qualities are crucial for quickly resolving crises, minimizing business impact, and ensuring effective coordination across global teams.

What are the most commonly searched types of Global Incident jobs?

The most popular types of Global Incident jobs are:

What are popular job titles for Global Incident?

Popular job titles for Global Incident:

Global Incident Response Business Development Leader

Bossier City, LA

Booz Allen Hamilton
IT Services • 10K+ employees

$162K - $303K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 20 days ago


Key responsibilities

  • Develop and execute the growth strategy for Booz Allen's commercial incident response business in the U.S. and European markets.

  • Lead and develop a global team responsible for expanding Booz Allen's presence across the cyber incident ecosystem and converting relationships into revenue.

  • Establish Booz Allen as a preferred IR provider and a trusted first call during significant cyber crises.


Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

11th of 72 rated business consultants


Job description

Global Incident Response Business Development Leader

The Opportunity:

Serve astheGlobalBusiness Development Leader for Booz Allen's commercial incident response (IR) business and define and executethegrowthstrategy for Digital Forensics and Incident Response (DFIR)in the U.S. and European markets. Collaborate with IR, sales, and cyber leadership, and develop and drive a comprehensive business development strategy focused on accelerating revenue growth, expanding Booz Allen's IR retainer portfolio, increasing incident volume, and building a diversified pipeline across Big Law, cyber insurance, strategic partners, and direct enterprise relationshipswith our IR retainer.Lead anddevelopaglobalteam of business development, relationship, and channel managers responsible for growing Booz Allen's presence across the cyber incident ecosystem. Establish clear priorities, account strategies, performance expectations, and operating rhythms while creating a culture focused on converting relationships into retainers, referrals, pipelines, incident engagements, and revenue.Position Booz Allen as a preferred IR provider before incidents occur, and a trusted first call during significant cyber crises.

You Have:

  • 10+ years of experience in business development, sales leadership, strategic partnerships, cybersecurity, IR, cyber insurance, or legal services
  • Experience leading and developing business development, sales, relationship management, or channel teamsacross U.S. andEuropean markets
  • Experience building and executing growth strategies that generate meaningful pipeline and revenue
  • Experience developing senior relationships across enterprise cybersecurity, Big Law, cyber insurance, strategic partnerships, or IR
  • Experience building new markets, channels, partnerships, or business lines
  • Experience managing pipeline targets, forecasts, account strategies, and performance expectations
  • Knowledge of the cyber incident lifecycle and commercial ecosystem surrounding significant cyber incidents
  • Ability to convert executive relationships into measurable commercial outcomes
  • Ability tooperateeffectively across complex,matrixedorganizations and collaborate with sales, technical, and executive leadership
  • Bachelor's degree

Nice If You Have:

  • Experience working with Big Law, cyber insurance, enterprise cybersecurity, and the broader IR ecosystemacross senior executive levels
  • Experience growing an IR retainer or recurring cybersecurity services business
  • Experience within a leading IR or cybersecurity firm, breach response or privacy law firm, cyber insurer or broker, cybersecurity technology company, or adjacent professional services organization
  • Experience securing cyber insurance panel relationships and converting them into active case referrals
  • Experience developing strategic partnerships that generate IR opportunities
  • Experience successfully recruiting, coaching, and developing high-performing BD talent
  • Ability to represent the company at major industry events and conferences, and display a strong executive presence

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $162,800.00 to $303,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.


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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914