ZipRecruiter

Log In

1

Global Customer Success Manager Jobs in Riverside, NJ

Honeywell

Customer Success Lead

Hamilton, NJ · On-site

$113K - $141K/yr

Reporting to the Global Director of Customer Success , you will be based in our Hamilton, NJ office and work on a hybrid schedule. In this role, you will lead a team of Customer Success Managers and ...

Honeywell

Customer Success Lead

Hamilton, NJ · On-site

$113K - $141K/yr

Reporting to the Global Director of Customer Success , you will be based in our Hamilton, NJ office and work on a hybrid schedule. In this role, you will lead a team of Customer Success Managers and ...

Honeywell

Customer Success Lead

Hamilton, NJ · On-site

$113K - $141K/yr

Reporting to the Global Director of Customer Success , you will be based in our Hamilton, NJ office and work on a hybrid schedule. In this role, you will lead a team of Customer Success Managers and ...

SHI GmbH

Customer Success Manager - VMware

Trenton, NJ · On-site

We've grown every year since, and today we're proud to be a $16 billion global provider of ... Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding ...

Clerri

Customer Success Manager, SMB

Wayne, PA · On-site

$25K/mo

Customer Success Manager, SMB Wayne, Pennsylvania, United States As a Customer Success Manager on our SMB Team, you are responsible for cultivating and maintaining strong relationships with our small ...

Cato Networks

Sr. Customer Success Manager

Philadelphia, PA · On-site

$160K - $200K/yr

... global service that is delivered by cloud. It is led by networking and security pioneer Shlomo ... As a Cato Sr. Customer Success Manager , you will be a trusted advisor to our top customers from ...

iPipeline

Principal Customer Success Manager

Wayne, PA · On-site

Expert Customer Success Manager The Expert Customer Success Manager handles high-value or complex customer accounts, providing strategic guidance and solutions to enhance customer success. This role ...

Cato Networks

Sr. Customer Success Manager

Philadelphia, PA · On-site

$160K - $200K/yr

... global service that is delivered by cloud. It is led by networking and security pioneer Shlomo ... As a Cato Sr. Customer Success Manager , you will be a trusted advisor to our top customers from ...

iPipeline

Principal Customer Success Manager

Wayne, PA · On-site

Overview As a global market leader, iPipeline combines technology, innovation, and expertise to ... The Expert Customer Success Manager handles high-value or complex customer accounts, providing ...

previous pagenext page

Showing results 21-40

All JobsGlobal Customer Success JobsGlobal Customer Success Manager JobsGlobal Customer Success Manager Jobs in Riverside, NJ

Global Customer Success Manager information

See Riverside, NJ salary details

$32.8K

$83.9K

$141.4K

How much do global customer success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for global customer success manager in Riverside, NJ is $83,894.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a global customer success manager?

To thrive as a Global Customer Success Manager, you need expertise in account management, cross-cultural communication, and customer lifecycle management, usually supported by a bachelor’s degree and experience in customer-facing roles. Familiarity with customer relationship management (CRM) platforms like Salesforce, as well as proficiency in data analytics and customer support tools, is often required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help set top professionals apart in this global role. These skills and qualities are crucial for ensuring customer satisfaction, retention, and effective collaboration across diverse international teams.

What is a global customer success manager?

A Global Customer Success Manager (GCSM) is responsible for ensuring customer satisfaction, retention, and growth across multiple regions or markets. They work closely with customers to understand their needs, provide solutions, and align company offerings with client goals. GCSMs collaborate with internal teams, such as sales, support, and product, to drive customer success and long-term value. Their role often includes developing strategies to improve customer engagement, managing escalations, and identifying expansion opportunities. They play a key role in ensuring a seamless customer experience on a global scale.

What are some common challenges faced by global customer success managers, and how can I prepare for them?

Global Customer Success Managers often navigate challenges such as coordinating with clients and internal teams across multiple time zones, understanding diverse cultural expectations, and managing the complexities of global service delivery. To prepare, it’s valuable to develop strong organizational habits, remain adaptable, and prioritize clear, proactive communication. Familiarity with international business practices and comfort with remote collaboration tools can help you excel. Embracing continuous learning and actively seeking feedback from clients around the world will further strengthen your effectiveness in this dynamic, rewarding role.

What job categories do people searching Global Customer Success Manager jobs in Riverside, NJ look for? The top searched job categories for Global Customer Success Manager jobs in Riverside, NJ are:
What cities near Riverside, NJ are hiring for Global Customer Success Manager jobs? Cities near Riverside, NJ with the most Global Customer Success Manager job openings:
Global Customer Success Manager jobs near you
Infographic showing various Global Customer Success Manager job openings in Riverside, NJ as of August 2026, with employment types broken down into 74% Full Time, 23% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $83,894 per year, or $40.3 per hour.

Customer Success Lead

Honeywell

Hamilton, NJ • On-site

$113K - $141K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Honeywell rating

8.3

Company rating: 8.3 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

67th of 536 rated manufacturers

Job description


As the Customer Success Lead for the Americas Region at Honeywell Life Sciences, you will be responsible for leading and developing a high-performing Customer Success team while executing our global customer success strategy across the Americas. You will drive customer adoption, value realization, retention, and growth by enabling Customer Success Managers (CSMs) to deliver exceptional customer outcomes on a scale. The ideal candidate is a strategic leader who can balance long-term planning, operational excellence, and team development while remaining closely connected to customer needs, market trends, and the day-to-day realities of the business.
Reporting to the Global Director of Customer Success, you will be based in our Hamilton, NJ office and work on a hybrid schedule. In this role, you will lead a team of Customer Success Managers and serve as the regional point of accountability for customer outcomes, team performance, and the execution of customer success initiatives that drive retention, expansion, and sustainable revenue growth.
KEY RESPONSIBILITIES
  • Lead, mentor, and develop Customer Success Managers across the Americas region, fostering a high-performance culture focused on customer outcomes, accountability, and professional growth.
  • Coach and enable CSMs to build trusted customer relationships, providing guidance, best practices, and executive support to ensure consistent customer engagement, adoption, and satisfaction across the region.
  • Serve as the regional escalation point and executive sponsor for strategic accounts, ensuring timely resolution of customer challenges and accountability for customer outcomes within the Americas team.
  • Partner with Sales, Product, Support, Services, and other cross-functional teams to drive customer adoption, value realization, and overall customer success.
  • Develop, improve, and scale Customer Success methodologies, programs, and playbooks that drive consistent adoption, retention, renewals, and expansion across strategic and enterprise customers.
  • Maintain a select portfolio of strategic or enterprise customers to stay connected to customer needs, market trends, and the overall customer experience.
  • Coach and support CSMs in identifying growth opportunities within existing accounts, helping customers realize additional value while contributing to retention and expansion objectives.
  • Provide leadership and oversight for customer success planning, ensuring success plans are aligned to customer business objectives and support long-term retention and renewal outcomes.
  • Establish, monitor, and drive accountability for key Customer Success metrics, including customer health, adoption, retention, renewals, expansion, customer satisfaction, and NPS.
  • Leverage AI, customer insights, and data analytics to identify risks and opportunities, improve decision-making, increase team effectiveness, and scale customer impact across the region.

Foster a culture of continuous improvement, innovation, collaboration, and customer advocacy, empowering team members to drive exceptional customer outcomes.
Qualifications
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more (https://benefits.honeywell.com/)
The salary range for this position is $113,000 - $141,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting date: July 22, 2026
YOU MUST HAVE
  • 6+ years of experience in Customer Success, Account Management, Professional Services, or related customer-facing experience
  • 3+ years of expereince leading teams in Customer Success, Professional Services, or Presales
  • Background in SaaS, software, technology environment and industry experience in life sciences, pharmaceuticals, manufacturing, or health quality standards
  • Proven track record of building and maintaining strong customer relationships
  • Experience working with Salesforce and Gainsight (or a comparable customer success tool), enabling effective management of customer accounts and data analysis
  • Strong problem-solving and negotiation abilities to resolve customer issues and drive account growth
  • Ability to analyze customer data and provide actionable insights to improve customer retention and satisfaction

WE VALUE
  • Bachelor's degree in Business Administration, IT, Engineering, Biology, Chemistry or a related field
  • Passion for customer success and satisfaction
  • Ability to work independently and as part of a team
  • Strong leadership and mentoring skills
  • Proactive and results-oriented mindset
  • Continuous learning and adaptability

ABOUT HONEYWELL TECHNOLOGIES
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy. Learn more (https://www.honeywell.com/us/en)
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

What Honeywell employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Honeywell logo

About Honeywell

Sourced by ZipRecruiter

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell. The Chief Architect for Honeywell Connected Enterprise will lead a team of architects and system engineers responsible for the design of applications and infrastructure that deliver high value outcomes for customers in industrial, buildings, distribution centers, and aerospace vertical markets. The Chief Architect will work directly with leadership, development teams, and offering management to design well integrated solutions that utilize software platforming to encourage reuse and speed to market.

Industry

Furniture manufacturing

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1906

View All Honeywell Jobs

Apply