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Global Customer Success Manager Jobs in Riverside, NJ

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site +1

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria ... Identify and elevate feature requests that improve platform usability, scalability, and global ...

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria ... Identify and elevate feature requests that improve platform usability, scalability, and global ...

Aria Systems

Customer Success Manager

Philadelphia, PA · Remote

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria ... Identify and elevate feature requests that improve platform usability, scalability, and global ...

FreedomPay

Customer Success Manager

Philadelphia, PA · On-site

Customer Success Manager The FreedomPay Commerce Platform is the technology of choice for many of ... of global commerce. The company maintains a world-class security environment and was first to earn ...

Top Stack

Customer Success Manager

King Of Prussia, PA · On-site

$20 - $35/hr

Seeking an experienced Customer Success Manager to support customer onboarding and a software implementation. This hybrid contract role, based in the Greater Philadelphia area, focuses on helping ...

FreedomPay

Customer Success Manager

Philadelphia, PA · Hybrid

... of global commerce. The company maintains a world-class security environment and was first to earn ... As a Customer Success Manager, you'll be the primary point of contact for a book of enterprise ...

True Platform

Customer Success Manager

Philadelphia, PA · On-site

Customer Success Manager Thrive is a fast-growing software company based in Philadelphia with about ... True is a global platform of companies that optimizes value creation by placing executive talent ...

True Platform

Customer Success Manager

Philadelphia, PA · On-site

Customer Success Manager Thrive is a fast-growing software company based in Philadelphia with about ... True is a global platform of companies that optimizes value creation by placing executive talent ...

FreedomPay

Customer Success Manager

Philadelphia, PA · Hybrid

... of global commerce. The company maintains a world-class security environment and was first to earn ... As a Customer Success Manager, you'll be the primary point of contact for a book of enterprise ...

FreedomPay

Customer Success Manager

Philadelphia, PA · On-site

... of global commerce. The company maintains a world-class security environment and was first to earn ... As a Customer Success Manager, you'll be the primary point of contact for a book of enterprise ...

MAM Software

Customer Success Manager

Blue Bell, PA · On-site

... is a global, growing business that embraces AI and emerging technologies to enhance customer ... The Customer Success Manager (CSM) is accountable for driving measurable customer outcomes ...

Planisware

Customer Success Manager

Philadelphia, PA · On-site

What you'll do The Customer Success Manager will be the primary point of contact to some of Planisware's most valued and high-profile customers. You will be accountable for overall customer ...

Planisware

Customer Success Manager

Philadelphia, PA · On-site

What you'll do The Customer Success Manager will be the primary point of contact to some of Planisware's most valued and high-profile customers. You will be accountable for overall customer ...

Red Points

Customer Success Manager

Glendora, NJ · On-site +1

As our Customer Success Manager , you will be in constant interaction with our Enterprise and Mid- Market clients to provide the best customer experience and, of course, maintain our current churn ...

True Platform

Customer Success Manager

Philadelphia, PA · Remote

True is a global platform of companies that optimizes value creation by placing executive talent ... We are looking for a highly motivated Customer Success Manager to serve as a strategic partner and ...

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All JobsGlobal Customer Success JobsGlobal Customer Success Manager JobsGlobal Customer Success Manager Jobs in Riverside, NJ

Global Customer Success Manager information

See Riverside, NJ salary details

$32.8K

$83.9K

$141.4K

How much do global customer success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for global customer success manager in Riverside, NJ is $83,894.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a global customer success manager?

To thrive as a Global Customer Success Manager, you need expertise in account management, cross-cultural communication, and customer lifecycle management, usually supported by a bachelor’s degree and experience in customer-facing roles. Familiarity with customer relationship management (CRM) platforms like Salesforce, as well as proficiency in data analytics and customer support tools, is often required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help set top professionals apart in this global role. These skills and qualities are crucial for ensuring customer satisfaction, retention, and effective collaboration across diverse international teams.

What is a global customer success manager?

A Global Customer Success Manager (GCSM) is responsible for ensuring customer satisfaction, retention, and growth across multiple regions or markets. They work closely with customers to understand their needs, provide solutions, and align company offerings with client goals. GCSMs collaborate with internal teams, such as sales, support, and product, to drive customer success and long-term value. Their role often includes developing strategies to improve customer engagement, managing escalations, and identifying expansion opportunities. They play a key role in ensuring a seamless customer experience on a global scale.

What are some common challenges faced by global customer success managers, and how can I prepare for them?

Global Customer Success Managers often navigate challenges such as coordinating with clients and internal teams across multiple time zones, understanding diverse cultural expectations, and managing the complexities of global service delivery. To prepare, it’s valuable to develop strong organizational habits, remain adaptable, and prioritize clear, proactive communication. Familiarity with international business practices and comfort with remote collaboration tools can help you excel. Embracing continuous learning and actively seeking feedback from clients around the world will further strengthen your effectiveness in this dynamic, rewarding role.

What job categories do people searching Global Customer Success Manager jobs in Riverside, NJ look for? The top searched job categories for Global Customer Success Manager jobs in Riverside, NJ are:
What cities near Riverside, NJ are hiring for Global Customer Success Manager jobs? Cities near Riverside, NJ with the most Global Customer Success Manager job openings:
Global Customer Success Manager jobs near you
Infographic showing various Global Customer Success Manager job openings in Riverside, NJ as of August 2026, with employment types broken down into 74% Full Time, 23% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $83,894 per year, or $40.3 per hour.

Customer Success Manager

Aria Systems

Philadelphia, PA • On-site, Remote

Full-time

Re-posted 15 days ago

Job description

Job Description
Title: Customer Success Manager
Department: Customer Success
Location: US Remote
About Aria Systems
Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria removes billing bottlenecks and allows companies to rapidly introduce and evolve their offerings, bundles, and promotions.
Innovative companies, like Allstate, Honda, Subaru, Dover and Trimble depend on Aria for agility to accelerate their time to revenue, maximize customer value, and ultimately grow their business.
We are looking for talented, passionate people with strong track records and relevant expertise to help us achieve our goals. We are a fast-moving startup that offers a dynamic working environment with a collaborative culture, where you and your peers can learn from each other, and where you can make visible contributions that benefit our world-class customers and partners.
Department Overview
The Customer Success team is a close-knit group of team members responsible for managing, expanding and retaining Aria's customer base. With offices on the East and West coast, the Customer Success team ensures the success and growth of clients by building relationships and helping them expand their business using the Aria billing platform. This team compiles the building blocks of Aria's excellence, building relationships with the most important part of the team, the customer.
Position Summary
Aria Systems is seeking a Customer Success Manager to join our growing Customer Success organization. This role blends customer success execution with account expansion and business development responsibilities.
The Customer Success Manager will work with enterprise customers to ensure successful adoption of the Aria platform while proactively identifying and driving growth opportunities across new business units, subsidiaries, and domestic and international geographies.
This role carries a revenue target tied to renewals and expansion. The ideal candidate is customer-centric, curious, and commercially aware, comfortable helping customers define their monetization strategies while driving measurable business outcomes for both the customer and Aria
Key Responsibilities
Customer Success & Value Delivery
  • Act as a proactive, consultative partner aligned to customer use cases, desired outcomes, and strategic priorities
  • Guide customers through Aria's features, products, and best practices to drive adoption, optimization, and measurable value
  • Plan and deliver impactful business reviews, value reviews, and success planning sessions
  • Translate customer goals into actionable success plans and platform adoption strategies

Revenue Ownership & Growth
  • Own a defined book of business with responsibility for both retention and expansion revenue
  • Carry a quota tied to renewals, upsell, and cross-sell opportunities within existing accounts
  • Proactively identify, qualify, and develop expansion opportunities across new use cases, business units, subsidiaries, and geographies
  • Build and maintain a healthy pipeline of expansion opportunities through consistent customer engagement and strategic planning
  • Forecast revenue accurately and manage deal progression using CRM and internal tools
  • Align expansion initiatives to customer value realization, business outcomes, and long-term platform adoption

Relationship Management & Advocacy
  • Build and maintain strong, multi-threaded relationships across customer organizations
  • Engage with senior stakeholders to support retention, satisfaction, and long-term partnerships
  • Serve as a trusted advisor to customer leadership
  • Nurture customer advocacy through references, case studies, and participation in customer programs

Product Feedback & Internal Collaboration
  • Collect, synthesize, and communicate product feedback tied to customer needs and expansion requirements
  • Identify and elevate feature requests that improve platform usability, scalability, and global readiness
  • Work cross-functionally with Product, Support, Sales, and Marketing to ensure customer success
  • Advocate for customers internally while balancing platform strategy and scalability

Operational Excellence
  • Manage multiple customer relationships while maintaining strong organization, prioritization, and follow-through
  • Maintain accurate account documentation, success plans, and opportunity tracking in CRM
  • Participate in customer events and travel to customer sites 1-2 times per year as needed

Requirements
  • 3-5 years of experience in a customer-facing role (Customer Success, Account Management, or similar)
  • Experience working with enterprise or mid-market customers in complex, multi-stakeholder environments
  • Experience carrying and consistently achieving a quota
  • Proven ability to identify, develop, and close expansion opportunities within existing accounts
  • Strong communication, presentation, and relationship-building skills
  • Comfort leading strategic conversations via web conferencing and in-person meetings
  • Experience with CRM and Customer Success tools
  • Ability to manage priorities independently in a fast-paced environment
  • Experience with subscriptions, usage-based pricing, payments, or e-commerce strongly preferred

Aria Culture
Aria Systems fosters a flexible, rewarding, and close-knit work environment while encouraging innovation and self-direction. We expect all of our employees to share our strong sense of urgency, ability to learn and master new technologies quickly, and willingness to adapt to rapidly changing priorities. In return Aria offers competitive salaries and benefits, attractive stock options, and a flexible, informal work environment
Apply for this position directly on our website at https://www.ariasystems.com/company/careers.
Aria Systems is an EEO employer that actively pursues and hires a diverse workforce.
Please, no phone calls. Principals only; recruiters please do not respond to this ad.

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