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Global Customer Quality Engineer Jobs (NOW HIRING)

Customer Quality Engineer Since 1913, Marathon Electric has been dedicated to providing customers ... Founded in 1961, WEG is a global electric-electronic equipment company, operating mainly in the ...

WI · On-site

Customer Quality Engineer Since 1913, Marathon Electric has been dedicated to providing customers ... Founded in 1961, WEG is a global electric-electronic equipment company, operating mainly in the ...

The Customer Quality Engineer communicates with customers on quality-related issues and coordinates ... What You Will Be Doing You will report to the Head of Global Quality and will assist from time to ...

The Customer Quality Engineer communicates with customers on quality-related issues and coordinates ... What You Will Be Doing You will report to the Head of Global Quality and will assist from time to ...

The Customer Quality Engineer communicates with customers on quality-related issues and coordinates ... What You Will Be Doing You will report to the Head of Global Quality and will assist from time to ...

The Customer Quality Engineer communicates with customers on quality-related issues and coordinates ... What You Will Be Doing You will report to the Head of Global Quality and will assist from time to ...

The Customer Quality Engineer communicates with customers on quality-related issues and coordinates ... What You Will Be Doing You will report to the Head of Global Quality and will assist from time to ...

The Customer Quality Engineer communicates with customers on quality-related issues and coordinates ... What You Will Be Doing You will report to the Head of Global Quality and will assist from time to ...

Customer Quality Engineer

San Jose, CA · On-site

$143K - $185K/yr

Meet the Team Cisco's Global Supply Chain organization is looking for an experienced Customer Quality Engineer to join our central Quality Engineering team! Our team plays a meaningful role in ...

The Customer Quality Engineer communicates with customers on quality-related issues and coordinates ... What You Will Be Doing You will report to the Head of Global Quality and will assist from time to ...

Customer Quality Engineer As the Customer Quality Engineer, you will... Serve as the primary quality representative for customer-facing quality issues while ensuring products, processes, and systems ...

Customer Quality Engineer As the Customer Quality Engineer, you will... Serve as the primary quality representative for customer-facing quality issues while ensuring products, processes, and systems ...

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Global Customer Quality Engineer information

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$19

$32

$48

How much do global customer quality engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for global customer quality engineer in the United States is $32.95, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $39.90 per hour, depending on experience, location, and employer.

What cities are hiring for Global Customer Quality Engineer jobs?

Cities with the most Global Customer Quality Engineer job openings:

What are popular job titles related to Global Customer Quality Engineer jobs?

For Global Customer Quality Engineer jobs, the most frequently searched job titles are:

Infographic showing various Global Customer Quality Engineer job openings in the United States as of June 2026, with employment types broken down into 9% As Needed, 67% Full Time, 14% Part Time, 5% Temporary, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $68,537 per year, or $33 per hour.

Global Customer Quality Manager

Huntsville, AL • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.


Vertiv rating

6.9

Company rating: 6.9 out of 10

Based on 66 frontline employees who took The Breakroom Quiz


Job description

POSITION SUMMARY 

The Global Customer Quality Manager is responsible for protecting the customer experience across global operations by leading structured problem-solving, ensuring rapid containment, and driving systemic corrective actions. This role owns the end-to-end management of customer quality issues, ensuring effective resolution, robust read-across deployment, and prevention of recurrence across all regions and product lines

RESPONSIBILITIES  

Customer Issue Management  

  • Serve as the primary global interface for customer quality issues and escalations  
  • Ensure rapid containment, clear communication, and timely resolution of all customer complaints  
  • Lead customer reviews, reporting, and executive-level updates on issue status  

Problem Solving & 8D Leadership  

  • Own and enforce disciplined problem-solving using 8D, 5-Why, and root cause methodologies  
  • Ensure quality of root cause, corrective actions, and verification of effectiveness  
  • Drive standardization of problem-solving across all plants and regions  

Global Read-Across Deployment  

  • Lead structured read-across process to prevent recurrence across similar products, processes, and locations  
  • Ensure actions are deployed, validated, and sustained globally  
  • Identify systemic risks and proactively eliminate them  

Cross-Functional Coordination  

  • Collaborate with Manufacturing, Supplier Quality, Engineering, and Field Service teams  
  • Ensure alignment between customer issues and internal corrective actions  
  • Drive accountability across regions and functions  

Performance Monitoring & Reporting  

  • Track and report key metrics such as Customer Complaints, FPY/FFPY, COPQ, and response timing  
  • Identify trends and drive proactive improvements  
  • Support digital dashboards and real-time visibility (QMS / BI tools)  

 Customer Relationship Management  

  • Build strong relationships with key customers  
  • Represent the organization in audits, reviews, and escalation meetings  
  • Drive customer confidence through transparency and execution 

QUALIFICATIONS 

  • 7+ years in Quality, Manufacturing, or Customer Quality roles  
  • Experience managing global customer accounts and escalations  
  • Strong expertise in problem-solving methodologies (8D, Root Cause, PFMEA)  
  • Experience in automotive, industrial, or data center manufacturing environments  
  • Proven ability to lead cross-functional teams in high-pressure situations  
  • Strong communication skills with ability to interface at executive levels 

EDUCATION AND CERTIFICATIONS 

  • 7+ years in Quality, Manufacturing, or Customer Quality roles  
  • Experience managing global customer accounts and escalations  
  • Strong expertise in problem-solving methodologies (8D, Root Cause, PFMEA)  
  • Experience in automotive, industrial, or data center manufacturing environments  
  • Proven ability to lead cross-functional teams in high-pressure situations  
  • Strong communication skills with ability to interface at executive levels  

OUR CORE PRINCIPALS: Safety.  Integrity.  Respect.  Teamwork.  Inclusion.

OUR STRATEGIC PRIORITIES

  High-Performance Culture Customer Focus

  Operational Excellence

  Innovation

  Financial Strength

VERTIV BEHAVIORS

  • Own it
  • Act with urgency
  • Foster a customer-first mindset
  • Think big and execute
  • Lead by example
  • Drive continuous improvement
  • Learn and seek out development
  • Promote transparent & open communication 

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs.  Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.   

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.

#LI-JM1

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture

Customer Focus

Operational Excellence

Innovation

Financial Strength

VERTIV BEHAVIORS

Own it

Act with urgency

Foster a customer-first mindset

Think big and execute

Lead by example

Drive continuous improvement

Learn and seek out development

Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com


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