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Global Chat Agent Jobs (NOW HIRING)

Influx Inc

Customer Service Agent (Spanish Speaking)

$15.75 - $21.25/hr

Our global team of agents and managers work seamlessly to deliver exceptional support and ensure ... Communicate effectively via email and chat * Develop a deep understanding of our products to ...

Cross Border Talents

Dutch-Speaking Customer Support Agent

$19.25 - $25.50/hr

... global digital services company? This is a full-time customer support role serving international ... Handle customer enquiries via phone, email, and chat * Resolve account, service, and general ...

Hired by Matrix

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IT Service Desk Agent

Alpharetta, GA · On-site

$25/hr

Are you ready to build your career by joining a global financial institution. If so, our client is ... Experience supporting users via phone, chat, and ticketing systems. * Strong interpersonal skills ...

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How much do global chat agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for global chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

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Infographic showing various Global Chat Agent job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, 4% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.

IT Service Desk Agent - Alpharetta, GA 30005

Alpharetta, GA • On-site

Amicis Global
See more jobs at Amicis Globalexternal

$20 - $24/hr

Contractor

Re-posted 10 days ago

Job description

Job Title: IT Service Desk Agent
Job Location: Alpharetta, GA 30005
Job Duration: 10 months of contract
Kindly help me out with your most updated resume
Executive Summary:
  • The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced 24x7x365 environment.
  • This role requires delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system.
  • The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates.
  • This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.

Key Responsibilities:
Customer Support:
  • Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
  • Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
  • Resolve issues or escalate appropriately while managing customer expectations.
  • Maintain composure and professionalism in high-pressure and difficult situations.
  • Deliver a consistent and positive customer experience across all interactions.

Communication & Documentation:
  • Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
  • Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
  • Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
  • Communicate ticket status, next steps, and resolutions to users promptly.
  • Technical Troubleshooting & Resolution:
  • Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
  • Perform incident assessment, triage, research, training/education, resolution, and recovery.
  • Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
  • Install, modify, clean, or repair hardware and software as required.
  • Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.

Collaboration & Culture:
  • Collaborate with team members to ensure service excellence and share knowledge.
  • Be a culture carrier by demonstrating a positive, team-oriented attitude.
  • Adhere to company policies and procedures, contributing to a safe and professional work environment.

Additional Expectations:
  • Demonstrate flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
  • Continuously seek opportunities for self-improvement and operational efficiency.

Qualifications:
  • High school diploma or GED required.
  • Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
  • Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
  • Excellent customer service and communication skills (written and verbal).
  • Strong problem-solving and critical-thinking abilities.
  • Self-motivated with the ability to work independently and prioritize tasks under pressure.
  • Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
  • Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.