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Global Chat Agent Jobs (NOW HIRING)

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...

Awardco

Director of Global Support

Lindon, UT · On-site

You'll step into a global support organization spanning chat, email, and phone, a modern Salesforce ... Define and drive the multi-phase roadmap to migrate chat, email, and phone support to an AI-agent ...

Awardco

Director of Global Support

Lindon, UT

You'll step into a global support organization spanning chat, email, and phone, a modern Salesforce ... Define and drive the multi-phase roadmap to migrate chat, email, and phone support to an AI-agent ...

The Global Talent Co.

Customer Care Agent - German Speaker

$15.75 - $21.25/hr

... The Global Talent Co., we provide opportunities to work with leading innovative technology ... Your role will involve responding to enquiries via email and live chat, assisting with payments and ...

Atlean World

Dutch Fashion Support Agent

Represent a global brand * Fast-track career development opportunity How your day-to-day in this ... Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude

Cross Border Talents

German-Speaking Customer Support Agent

$19.25 - $25.50/hr

... global digital services company? This is a full-time customer support role serving international ... Handle customer enquiries via phone, email, and chat * Resolve account, service, and general ...

Cross Border Talents

Danish-Speaking Customer Support Agent

$19.25 - $25.50/hr

... global digital services company? This is a full-time customer support role serving international ... Handle customer enquiries via phone, email, and chat * Resolve account, service, and general ...

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Global Chat Agent information

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How much do global chat agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for global chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are popular job titles related to Global Chat Agent jobs?

For Global Chat Agent jobs, the most frequently searched job titles are:

Infographic showing various Global Chat Agent job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, 4% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.

Service Desk Agent/ IT Support in Alpharetta GA, 30005 - Onsite

Alpharetta, GA • On-site

Amicis Global
See more jobs at Amicis Globalexternal

$20 - $21/hr

Contractor

Re-posted 22 days ago

Key responsibilities

  • Answer incoming calls and chats to provide technical support and resolve issues in a timely manner.

  • Track all customer interactions and actions in a call or ticket tracking system, documenting details accurately.

  • Leverage chat and ticketing tools to assess, research, and resolve incidents related to enterprise software and hardware.

Job description

Title: IT Support / Service Desk Agent
Location: Alpharetta, GA 30005 - Onsite 
Duration: 12 Months + Extensions 
 
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process. 
 
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience