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Glia Technologies, Inc

Engagement Lead

About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ...

Glia

Senior Sales Engineer (Chicago)

Glia is the leading AI customer service solution for banks and credit unions, providing a platform that unifies AI and human agents. The Senior Sales Engineer role involves engaging with financial ...

Tufts University

Postdoctoral Scholar

Boston, MA · On-site

$65K/yr

Culture, maintenance, and amplification of human induced pluripotent stem cells (hiPSCs), and derived neurons and glia cells. * Design and perform experiments using hiPSC-derived CNS cell types.

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Glia information

What are some common challenges faced by Glia implementation specialists when onboarding new clients, and how can they be addressed?

Glia implementation specialists often encounter challenges such as integrating Glia's digital customer service platform with clients' existing systems, managing tight project deadlines, and ensuring that client teams are properly trained. Success in this role requires strong communication skills, adaptability, and a proactive approach to problem-solving. Collaborating closely with client IT teams and regularly updating stakeholders can help streamline the onboarding process and resolve issues quickly, ensuring a smooth transition to the Glia platform.

What are the key skills and qualifications needed to thrive as a Glia Customer Support Specialist, and why are they important?

To thrive as a Glia Customer Support Specialist, you need strong problem-solving abilities, technical troubleshooting knowledge, and excellent written and verbal communication, often supported by a background in customer service or IT. Familiarity with Glia's digital customer service platform, CRM systems, and live chat or co-browsing tools is typically required. Outstanding interpersonal skills, patience, and adaptability help you build rapport with clients and resolve issues efficiently. These skills ensure high-quality customer experiences, quick resolution of technical concerns, and client satisfaction within fast-paced digital support environments.

What are glia and what do they do in the nervous system?

Glia, also known as glial cells or neuroglia, are non-neuronal cells in the nervous system that provide support, protection, and nourishment to neurons. They play several crucial roles, including maintaining homeostasis, forming myelin, and participating in signal transmission. Unlike neurons, glial cells do not conduct electrical impulses but are essential for the proper function and health of the nervous system. Major types of glia include astrocytes, oligodendrocytes, microglia, and Schwann cells.

What is the difference between Glia vs Customer Support Specialist?

AspectGliaCustomer Support Specialist
Required CredentialsTypically requires knowledge of digital customer engagement tools, some technical skills, and industry-specific trainingHigh school diploma or equivalent; customer service experience; communication skills
Work EnvironmentDigital, remote or in-office customer engagement platforms, often in tech or financial servicesCall centers, retail, or office settings providing direct customer interaction
Industry UsageUsed mainly in tech, finance, and customer experience industries for digital engagementCommon across retail, telecom, banking, and service industries

Glia roles focus on digital customer engagement using specialized platforms, often requiring technical knowledge. Customer Support Specialists handle direct customer interactions in various industries, typically with less technical training. Both roles aim to improve customer experience but differ in tools and environment.

What is a Glia job?

A Glia job typically refers to a position at Glia, a company that specializes in digital customer service and engagement solutions. Employees at Glia may work in various roles, such as software development, customer support, sales, or product management, depending on their expertise. Glia focuses on improving customer communication through messaging, video, and AI-driven interactions. If you're considering a job at Glia, it's helpful to review specific job descriptions to understand the responsibilities and qualifications needed for each role.

More about Glia jobs
What job categories do people searching Glia jobs look for? The top searched job categories for Glia jobs are:
Glia jobs near you
Infographic showing various Glia job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 66% Physical, and 34% Remote job distribution.

Business Development Representative

Glia Technologies, Inc

Salt Lake City, UT • On-site

Full-time

Posted 20 days ago

Job description

About Glia
Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.
Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.
Business Development Representative
Location: Hybrid
  • Salt Lake City, Utah (Lehi)

At Glia, our Business Development Representatives are pivotal to company success. As a Glia BDR, you will be a key member of our fast-growing and high-performing go-to-market team. Specifically, you will communicate with potential clients via phone, emails, social media, and other channels to build interest in Glia's industry-leading Unified Interaction Management technology platform.
Ready for your rocketship? We are seeking a results-oriented, motivated hunter who is energized and eager to work with assigned Account Executives to build qualified sales pipeline. In this role, you will be responsible for outreach to prospective clients to educate them about Glia, and generate meetings and pipeline opportunities. You'll work in both Inbound and Outbound business development, and become an expert at using the very best lead-generation and account-based marketing tools to identify relevant contacts and craft accurate and targeted lists of prospects. You will also conduct sales development best practices with email, phone, and social drips using outreach cadences to connect with new contacts.
As a Glia Business Development Representative, you'll have the exciting career growth opportunity to be a part of the Glia Sales Academy, a training program designed to equip our BDRs with the essential skills and knowledge needed to excel as technology Account Executives. This experience offers a blend of theoretical instruction and hands-on practice, covering crucial topics such as advanced sales techniques, technology trends, and industry-specific insights. Participants will engage in role-playing exercises, case studies, and mentorship sessions with seasoned sales professionals, allowing them to refine their communication, negotiation, and problem-solving abilities. By the end of the program, graduates will have developed a robust skill set, a deep understanding of the technology landscape, and the confidence to navigate complex sales cycles, positioning them for success in their new roles as Account Executives and setting the foundation for long-term career growth in the dynamic world of technology sales.
Duties and Responsibilities:
  • Become an expert at using lead-generation tools such as SalesLoft, Salesforce, ZoomInfo, Sales Navigator and account-based marketing tools others to accurately create targeted lists of prospects
  • Conform to best practices for sales development/business development with regards to telephone calls, LinkedIn, e-mails, and conferencing calls with new prospects
  • Follow up on marketing qualified leads
  • Work with Marketing to craft the best follow-up strategies for Inbound leads
  • Work with your assigned Account Executives in Sales to build Outbound plans
  • Ask targeted, intelligent questions to speak knowledgeably with C-suite and VP-level executives
  • Coordinate meetings for Account Executives and log all activities in our CRM
  • Achieve monthly goals for meetings set and new pipeline opportunity creation

Qualifications:
  • 1+ years of experience as a Sales Development Representative or Business Development Representative a plus
  • Experience working in Banking, Insurance, Fintech, or other Financial Services a plus
  • Fundamental understanding of the lead generation process a plus
  • Experience in high-growth technology organizations a plus
  • Bachelor's degree required
  • Desire to work in a fast-paced, results-focused business environment
  • Strong ability to establish rapport with a wide variety of potential clients and teammates
  • Driven, self-motivated and positive personality
  • Demonstrated history of high achievement in previous roles
  • Ability to learn quickly and execute ideas
  • Excellent verbal and written communication skills

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com

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