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Glia Jobs (NOW HIRING)

NY ยท On-site

About Glia Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that ...

Ecosystem Partner Manager

$149K/yr

About Glia Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that ...

About Glia Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that ...

About Glia Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that ...

Postdoctoral Scholar

Boston, MA ยท On-site

$67K/yr

Yang investigates neuron to glia signaling and pathogenic roles of glial mechanisms in neurodegenerative diseases ALS and recently AD (Tauopathy). The lab employs novel genetically modified mouse and ...

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Glia information

What is a glia?

A Glia job typically refers to a position at Glia, a company that specializes in digital customer service and engagement solutions. Employees at Glia may work in various roles, such as software development, customer support, sales, or product management, depending on their expertise. Glia focuses on improving customer communication through messaging, video, and AI-driven interactions. If you're considering a job at Glia, it's helpful to review specific job descriptions to understand the responsibilities and qualifications needed for each role.

What do glia do in the nervous system?

Glia, also known as glial cells or neuroglia, are non-neuronal cells in the nervous system that provide support, protection, and nourishment to neurons. They play several crucial roles, including maintaining homeostasis, forming myelin, and participating in signal transmission. Unlike neurons, glial cells do not conduct electrical impulses but are essential for the proper function and health of the nervous system. Major types of glia include astrocytes, oligodendrocytes, microglia, and Schwann cells.

What are the key skills and qualifications needed to thrive as a Glia Customer Support Specialist, and why are they important?

To thrive as a Glia Customer Support Specialist, you need strong problem-solving abilities, technical troubleshooting knowledge, and excellent written and verbal communication, often supported by a background in customer service or IT. Familiarity with Glia's digital customer service platform, CRM systems, and live chat or co-browsing tools is typically required. Outstanding interpersonal skills, patience, and adaptability help you build rapport with clients and resolve issues efficiently. These skills ensure high-quality customer experiences, quick resolution of technical concerns, and client satisfaction within fast-paced digital support environments.

What are some common challenges faced by Glia implementation specialists when onboarding new clients, and how can they be addressed?

Glia implementation specialists often encounter challenges such as integrating Glia's digital customer service platform with clients' existing systems, managing tight project deadlines, and ensuring that client teams are properly trained. Success in this role requires strong communication skills, adaptability, and a proactive approach to problem-solving. Collaborating closely with client IT teams and regularly updating stakeholders can help streamline the onboarding process and resolve issues quickly, ensuring a smooth transition to the Glia platform.

What is the difference between Glia vs Customer Support Specialist?

AspectGliaCustomer Support Specialist
Required CredentialsTypically requires knowledge of digital customer engagement tools, some technical skills, and industry-specific trainingHigh school diploma or equivalent; customer service experience; communication skills
Work EnvironmentDigital, remote or in-office customer engagement platforms, often in tech or financial servicesCall centers, retail, or office settings providing direct customer interaction
Industry UsageUsed mainly in tech, finance, and customer experience industries for digital engagementCommon across retail, telecom, banking, and service industries

Glia roles focus on digital customer engagement using specialized platforms, often requiring technical knowledge. Customer Support Specialists handle direct customer interactions in various industries, typically with less technical training. Both roles aim to improve customer experience but differ in tools and environment.

More about Glia jobs
Infographic showing various Glia job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 85% Physical, and 15% Remote job distribution.

Senior Software Engineer (Team Lead)

NY โ€ข On-site

Glia
Internet and ITย โ€ขย 201 - 500 employees

Other

Posted 27 days ago


Key responsibilities

  • Lead the Nexus team by translating goals into prioritized work, setting technical direction, and making architectural decisions.

  • Manage a distributed team of engineers through performance management, mentorship, and coaching project leads.

  • Contribute to the codebase by staying hands-on with high-leverage technical work and establishing workflows for AI-assisted coding.


Job description

About Glia

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.

Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digitalโ€” from front office to back officeโ€”resulting in decreased operational costs and the Universal Banker model.

Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industryโ€™s first contractual no-hallucination guarantee. Itโ€™s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.

The Mission and The Work

This role is for a deeply technical engineer ready to multiply their impact through leadership without losing their handsโ€‘on edge. You will lead the Nexus team, shaping the systems and features that orchestrate interactionsโ€”specifically textโ€‘based connectors and data flowโ€”across Glia.

You will manage a distributed, 6โ€‘person team of staff, senior, and entryโ€‘toโ€‘midโ€‘level engineers operating across Tartu, Estonia, and Poland (EET/EEST). You'll work alongside some of Glia's earliest engineers, the people who built these systems and still run them.

The Ramp-Up (First 3 Months)

You will start as a handsโ€‘on Senior Engineer to build a strong foundation. You will:

  • Ship production code and learn the Interaction Core systems endโ€‘toโ€‘end.
  • Understand the mechanics of the interaction engine and textโ€‘based connectors.
  • Get to know the team, the codebase, and Gliaโ€™s project delivery methodologies.
The Team Lead Role (Post Rampโ€‘Up)

Once you step up, your time will shift to ~60% leadership and ~40% handsโ€‘on coding. You will own:

  • Delivery & Architecture: Translate ambiguous goals into prioritized work, unblock the team, set the technical direction, and drive longโ€‘term architectural decisions.
  • People & Mentorship: Run 1:1s, manage performance, and coach project leads to sharpen their communication and decisionโ€‘making.
  • AI Leverage & Quality: Establish workflows for AIโ€‘assisted coding, setting the review standards and guardrails so the team's output scales without compromising quality.
  • Handsโ€‘on Contribution: Lead by example by staying close to the code and taking on highโ€‘leveraged technical work.
Our tech stack
  • Coding languages: Elixir, Ruby, Javascript (React)
  • Current Persistence Solutions: Amazon RDS for PostgreSQL, DynamoDB, S3
  • Infrastructure: AWS
  • Monitoring: DataDog
  • CI/CD: Jenkins, Argo CD
  • AI: Gemini, CoPilot, Claude Code
  • Infrastructure as Code: Terraform
  • Other: Kafka, GitHub, Kubernetes, Docker
What Weโ€™re Looking For
  • Architecture & Technical Judgment: You own the design of complex components, make sound tradeoffs, and spot risk. When AI builds the code, system design becomes the scarce, highly valued skill.
  • Trusted Delivery: You have a track record of shipping reliable outcomes, deโ€‘risking projects, and owning qualityโ€”including verifying and standing behind agentโ€‘generated code.
  • Project Leadership Through Others: You have partnered with PMs to lead projects from idea to delivery, and you know how to grow that capability in your team's project leads rather than owning every initiative directly.
  • Applied AI Fluency: A core requirement. You actively use tools like Claude to design, build, review, and ship. You can direct agents, verify their output, and understand exactly where they do and do not help.
  • Drive & Learning Velocity: You run at problems, absorb new tools and practices quickly, and naturally mentor those around you.
  • Leadership Instincts: You set direction, unblock people, and raise the bar without micromanaging. Ideally, you bring prior tech lead, team lead, or mentorship experience, along with a background in performance management.

Glia is an equalโ€‘opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.

Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com.

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