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Gift Card Director Jobs (NOW HIRING)

Responsible for the development and execution of gift card programs to generate incremental sales ... Direct Manager/Direct Reports: * This Position typically reports to Manager, Gift Cards. * This ...

Direct Manager/Direct Reports: * Position reports to: Director, Financial Services and Payments ... gift card, payments, or retail industries. * Demonstrated experience managing a value chain or ...

This position will report directly to the Senior Director, Loyalty & Gift Cards. Responsibilities include but not limited to: * Responsible for the gift card annual budget and overall P&L * Build ...

The Director ensures that the right card products, denominations, carriers, packaging, and ... Owning inventory management fulfillment for physical gift card products, including customer pushes ...

The Director ensures that the right card products, denominations, carriers, packaging, and ... Owning inventory management fulfillment for physical gift card products, including customer pushes ...

Minimum 5 years' experience in Card Production, Printing, Operations or Direct Mail (or knowledge thereof, including prepaid gift cards, variable data fields, print collateral, etc.). * Project ...

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Gift Card Director information

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$24.5K

$102.3K

$148.5K

How much do gift card director jobs pay per year?

As of Jul 14, 2026, the average yearly pay for gift card director in the United States is $102,275.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,000.00 and $126,500.00 per year, depending on experience, location, and employer.
What are the most commonly searched types of Gift Card jobs? The most popular types of Gift Card jobs are:
GIFT CARD ANALYST

GIFT CARD ANALYST

Home Depot

Atlanta, GA • On-site, Remote

Full-time

Posted 5 days ago


Home Depot rating

7.4

Company rating: 7.4 out of 10

Based on 6,343 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
Responsible for the development and execution of gift card programs to generate incremental sales and orchestrate programs that utilize gift cards to resolve customer issues or provide supplemental customer benefits, e.g., rebate. May be responsible for support of programs to improve operational efficiencies and improve the customer experience. May lead portions of multiple, cross-functional projects and manage smaller, single-function projects. May manage the resolution process for complaints/issues with multiple dependencies or of an escalated nature.
Key Responsibilities:
  • 60% - Execution - Manage day-to-day operations: card production, card numbering and distribution, planogram maintenance, sales reporting, rebate management, PO tracking and payment, and special projects. Includes data gathering and root cause analysis.
  • 30% - Resolution Management - Manages the resolution process for issues that may require escalation and partners with Gift Card vendors and internal THD team to resolve. Have authority to resolve high profile/executive cases (cases that make it to the executive level).
  • 10% - Support - Analyze data and review process and make recommendations to Sr. Management. Review and modify/approve project plans and make decisions as needed. Recommends process changes to expedite goal attainment. Works closely with cross-functional teams to negotiate resolution.

Direct Manager/Direct Reports:
  • This Position typically reports to Manager, Gift Cards.
  • This role has 0 direct reports.

Travel Requirements:
  • Typically requires overnight travel less than 5% of the time.

Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:
  • Must be 18 years of age or older.
  • Must be legally permitted to work in the United States.

Preferred Qualifications:
  • Working knowledge of Microsoft Office Suite
  • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
  • Excellent written and verbal communication skills
  • Experience with credit services and banking
  • Customer service resolution experience
  • Call center knowledge
  • Ability to gather and synthesize information from a variety of sources to solve complex issues
  • Critical thinking and sound decision making based on thorough analysis and review
  • Broad knowledge of THD policy, procedures, and structure; knowledge of store systems
  • Exhibited ability to work independently and get things done
  • Strong attention to detail
  • Sound decision making skills

Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work Experience:
  • 3

Preferred Years of Work Experience:
  • 3

Minimum Leadership Experience:
  • None

Preferred Leadership Experience:
  • None

Certifications:
  • None

Competencies:
  • Action Oriented
  • Collaborates
  • Communicates Effectively
  • Customer Focus
  • Drives Results

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About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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