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German Customer Service Jobs (NOW HIRING)

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Customer Service Representative

Greenville, SC · On-site

$35K - $40K/yr

Regular attendance is an essential function of the Customer Service Representative position * Hours ... Proficiency in foreign language (Spanish, Portuguese, French, German) * SAP Experience Physical ...

TTEC

Als Deutsch- und Englischsprachiger Customer-Service-Mitarbeiter (Reisekundenservice) in Griechenland gestalten Sie jeden Tag unvergessliche Reiseerlebnisse fr Menschen aus aller Welt. Werden Sie ...

avalign

Sr. Customer Service Manager

Schaumburg, IL · On-site

The Senior Customer Service Manager will lead the day-to-day customer service and customer sales operations for the Avalign German Surgical instruments business, ensuring an exceptional customer ...

Dollar Tree

Customer Service Associate I

Dushore, PA · On-site

$13 - $17.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... German Street,Dushore,Pennsylvania 18614 31437 Family Dollar

German American Bank

Financial Consultant

Whitehall, OH · On-site

$60 - $90/hr

... German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life ...

Dollartree

Customer Service Associate I

Dushore, PA · On-site

$13 - $17.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... German Street,Dushore,Pennsylvania 18614 31437 Family Dollar

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German Customer Service information

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How much do german customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for german customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a German Customer Service?

A German Customer Service job involves assisting customers who speak German with inquiries, issues, and support related to a company's products or services. Responsibilities typically include responding to emails, phone calls, or chat messages in German, troubleshooting problems, and providing solutions to customer concerns. Strong communication skills in both German and English are often required, along with problem-solving abilities. This role is common in multinational companies, outsourcing firms, or businesses with German-speaking clients.

What are the key skills and qualifications needed to thrive in German Customer Service, and why are they important?

To thrive as a German Customer Service representative, fluency in both German and English, excellent communication abilities, and prior customer support experience are essential. Familiarity with customer relationship management (CRM) software such as Zendesk, Salesforce, or SAP, and experience handling support tickets or live chat systems are often required. Strong problem-solving skills, patience, and a customer-oriented attitude help individuals excel in this position. These skills ensure issues are resolved efficiently while providing a positive customer experience and supporting company reputation.

What are the typical challenges faced in a German Customer Service role, and how can I prepare for them?

In a German Customer Service role, you may encounter challenges such as handling complex customer inquiries, managing high volumes of support requests, and adapting to the nuances of communicating with German-speaking customers from different regions. Being proactive in learning about company products and services, as well as keeping up to date with common technical issues, can help you provide effective solutions. Strong listening skills, cultural sensitivity, and the ability to remain calm under pressure are crucial. Most companies provide thorough onboarding and ongoing training to help you address these challenges confidently and deliver outstanding support.

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German Customer Service jobs near you
Infographic showing various German Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Associate

Marbach America Inc

Germantown, WI • On-site

Full-time

Posted 3 days ago

New

Job description

About the Role:

The Customer Service Associate serves as the primary point of contact for customers, providing support related to products, services, orders, and account management. This role is responsible for processing customer orders and quotes, maintaining accurate records, resolving customer inquiries, and coordinating with internal departments to ensure exceptional customer service. The position requires strong attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment while maintaining confidentiality of company and customer information.


Minimum Qualifications:

  • High school diploma or equivalent.
  • Previous customer service, administrative, or order processing experience.
  • Proficiency in English with strong verbal and written communication skills.
  • Ability to accurately enter and maintain data and records.
  • Strong attention to detail and organizational skills.
  • Ability to manage multiple tasks and priorities while maintaining accuracy.
  • Ability to travel to Michigan City, IN for training and occasional customer visits.
  • Ability to maintain confidentiality of customer and company information.

Preferred Qualifications:

  • Experience using ERP systems such as Oxaion, SAP, or similar software.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
  • Experience in manufacturing or industrial customer service environments.
  • Familiarity with CAD/CAM software, preferably MI-5.
  • Bilingual skills in English and one or more of the following languages:
    • Spanish
    • German
    • Portuguese
  • Strong problem-solving and account management experience.

Responsibilities:

  • Process customer orders, quotes, and order entries accurately and efficiently.
  • Maintain customer, vendor, and job records in Oxaion and Excel.
  • Verify purchase orders and ensure quoted pricing aligns with invoiced amounts.
  • Respond promptly to customer inquiries, concerns, and requests via phone, email, and in person.
  • Resolve customer complaints and issues or escalate them to the appropriate resources when necessary.
  • Perform customer verifications and manage customer accounts.
  • Record customer interactions, inquiries, complaints, and actions taken.
  • Coordinate with internal departments to support customer requirements and issue resolution.
  • Follow up on customer interactions, open quotes, and special projects.
  • Review customer-supplied information using MI-5 CAD/CAM software.
  • Utilize Oxaion for order processing, scheduling, planning, and customer, supplier, and material management.
  • Develop and maintain positive working relationships with customers.
  • Assist with special projects and perform additional duties as assigned by the Operations Manager.
  • Handle diverse tasks in a fast-paced environment with frequent interruptions while maintaining service quality and accuracy.

Skills:

The required communication skills enable the Customer Service Associate to clearly and effectively interact with customers, ensuring their needs are understood and addressed. Proficiency with CRM software and basic computer applications supports efficient management of customer data and tracking of service interactions. Problem-solving skills are essential for diagnosing issues and providing appropriate solutions or escalating when necessary. Preferred skills such as bilingualism enhance the ability to serve a diverse customer base, improving accessibility and satisfaction. Additionally, knowledge of conflict resolution techniques helps in managing difficult situations calmly and professionally, contributing to positive outcomes and customer retention.