Geotab Technical Support Team Leader Jobs (NOW HIRING)

Who we are:
Geotab ® is a global leader in IoT and connected transportation and certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Head of Asset Lifecycle Planning who will own the solution domain that turns Geotab's telematics and cost data into prescriptive fleet capital decisions - enabling customers to operate the right-sized, right-aged, and right-deployed set of assets at the lowest total cost of ownership. If you love technology, and are keen to join an industry leader - we would love to hear from you!
What you'll do:
As a Head of Asset Lifecycle Planning, your key area of responsibility will be owning the product vision, strategy, and roadmap for the Asset Lifecycle Planning domain - spanning replacement and retirement planning, right-sizing, reallocation, utilization-driven capital recommendations, total cost of ownership analytics, and EV adoption strategy. You will be responsible for translating board-level strategic direction into product execution and ensuring confident, defensible capital decisions are made inside the product. You will need to work closely with cross-functional teams including product managers, designers, and product engineers, as well as partner closely with the Maintenance domain, platform teams, segment leads, and executive leadership.
To be successful in this role you will be a customer-obsessed, strategic leader with strong commercial instinct and the ability to connect customer pain to market opportunity and business value. In addition, the successful candidate will have deep cross-functional leadership experience across product management, design, and engineering disciplines, with the ability to operate at the intersection of business strategy, customer experience, and technical execution - owning outcomes while building and developing high-performing teams.
How you'll make an impact:

• Own the product vision, strategy, and roadmap for the Asset Lifecycle Planning domain, ensuring confident, data-driven capital decisions (keep, replace, remove, reallocate, or buy) are made inside the product in minutes rather than weeks.
• Lead the identification and resolution of product gaps, competitive risks, and market opportunities, maintaining a customer-demand-driven roadmap prioritized by impact to fleet outcomes and business KPAs.
• Build, develop, and lead a cross-functional team of product managers, designers, and product engineers; provide coaching, mentorship, and career development to grow next-generation talent and emerging leaders.
• Own the Asset Lifecycle Planning domain investment portfolio; make principled build/buy/partner decisions and trade-offs between new capability development, growth, customer satisfaction, and quality.
• Partner with Heads of Platform Domain, Segment Domain, and peer Solution Domain leads to coordinate cross-cutting dependencies and ensure Asset Lifecycle Planning capabilities are packaged and positioned effectively for key customer segments.
• Track and report on business outcomes, customer KPA attainment, and domain delivery health - including adoption, revenue, churn, and NPS - surfacing risks and recommendations to board leadership.
• Establish feedback loops with customers, sales, and support teams to continuously capture product gaps and translate them into actionable improvements that drive fleet capital efficiency.

What you'll bring to the role:

• 5+ years in product management, product engineering, or related customer-facing product roles, with 5+ years of senior product and people leadership with cross-functional scope and direct accountability for customer-facing business outcomes.
• Strong product leadership capability with demonstrated ability to define and execute customer-facing product strategy tied to measurable business outcomes, with P&L literacy and revenue attribution.
• Deep customer empathy and commercial instinct - proven ability to connect customer pain to market opportunity, product investment, and business value.
• Cross-functional leadership experience across product management, product design, and product engineering disciplines, with the ability to operate at the intersection of business strategy, customer experience, and technical execution.
• Proficient in defining and tracking product KPIs, customer adoption metrics, and outcome-linked business indicators; familiarity with modern product discovery and validation practices.
• Excellent stakeholder management and communication skills; able to build effective partnerships with platform teams, segment leads, and executive leadership in evolving, ambiguous organizational structures.
• Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent combination of education and work experience); relevant product management certifications (e.g., PSPO, CPO) considered an asset.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work:
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services.
Other employment statements:
Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, "Geotab"), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.