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Genesys Jobs in Seattle, WA (NOW HIRING)

INFOSYS NOVA HOLDINGS LLC

Genesys Cloud Architect

Seattle, WA · On-site

$74 - $94.25/hr

Genesys Cloud CX Architecture: * Experience in Genesys Cloud CX (PureCloud), designing and implementing enterprise-scale contact center solutions with deep knowledge of Architect Flows, inbound ...

Pwc

Contact Center Transformation - Director

Seattle, WA · On-site

$155K - $410K/yr

... Genesys CloudCX - Driving the development and customization of contact center software to enhance user interaction and client satisfaction - Managing omnichannel contact center implementation to ...

SpaceX

Antenna Engineer (Starlink Mobile)

Redmond, WA · On-site

$145K - $175K/yr

AWR, ADS, Genesys * Familiarity with antenna prototyping tools and techniques * Ability to work in a fast paced, autonomously driven, and demanding work environment * Excellent written and verbal ...

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$59

$91

How much do genesys jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for genesys in Seattle, WA is $59.79, according to ZipRecruiter salary data. Most workers in this role earn between $46.54 and $71.44 per hour, depending on experience, location, and employer.

What is a Genesys?

A Genesys job typically involves working with Genesys software, which provides customer experience and contact center solutions. Roles can range from development, implementation, and support to administration and optimization of Genesys platforms. Professionals in this field often configure and manage customer engagement solutions, ensuring seamless communication across various channels. Common positions include Genesys Engineer, Consultant, and Support Specialist, requiring expertise in VoIP, cloud solutions, and automation tools.

What are the typical daily responsibilities of a Genesys professional in an enterprise contact center environment?

Genesys professionals typically spend their days configuring and managing the Genesys Cloud platform, troubleshooting system issues, implementing new features or integrations, and providing support to end users or contact center agents. Collaboration with IT teams, business analysts, and customer service managers is common to ensure solutions align with organizational goals and improve customer interactions. They may also participate in regular meetings to gather feedback, plan system enhancements, and stay updated on new Genesys releases. Staying proactive in monitoring system performance and resolving incidents helps ensure a seamless customer experience.

What are the key skills and qualifications needed to thrive in the Genesys position, and why are they important?

To thrive in a Genesys role, expertise in contact center technology, telephony systems, and customer engagement solutions is required, often supported by degrees in computer science or related fields. Familiarity with the Genesys Cloud platform, scripting languages (such as JavaScript or Python), and certifications like Genesys Certified Professional are highly valued. Strong communication, problem-solving abilities, and a customer-focused mindset set candidates apart. These skills enable professionals to design, implement, and support complex customer experience solutions crucial for business success.

What jobs are typically at Genesys?

Genesys offers a variety of jobs including software engineers, customer support specialists, sales representatives, project managers, and technical consultants. These roles often require skills in cloud computing, customer experience platforms, and proficiency with tools like CRM and contact center software. Positions may also involve collaboration across teams and adherence to industry certifications depending on the role.

What are popular job titles related to Genesys jobs in Seattle, WA?

For Genesys jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Genesys jobs in Seattle, WA look for?

The top searched job categories for Genesys jobs in Seattle, WA are:

Genesys jobs near you
Infographic showing various Genesys job openings in Seattle, WA as of August 2026, with employment types broken down into 49% Full Time, 7% Part Time, and 44% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $124,364 per year, or $59.8 per hour.

Genesys CTI Consultants (Multiple locations) - Full time perm jobs

E*Pro, Inc.

Seattle, WA • On-site

Full-time

Re-posted 5 days ago

Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.

Job Description
Job Location:  Charlotte, Phoenix, DALLAS, Pennington, Jersey City, Jacksonville, NYC, Seattle


Qualifications
Genesys CTI Consultants
    Working Experience in Genesys contact center applications, with indepth development work experience in Genesys framework components.
    Should have worked specifically on implementing Genesys based Inbound solutions
    Experience in GVP
    Very strong in programming in Genesys Framework that includes Genesys GUI's, Composer and Genesys IRD.
    Multi-site, multi-channel implementation/design work experience
    Work experience on architecting Genesys based contact center solutions with Genesys components is required.
    Knowledge on Genesys eServices, Genesys Outbound solutions , Genesys Reporting
    Well-developed sense of urgency and follow through.
    Experience with Windows Server and Linux Server installations and Administration 
Additional Information

All your information will be kept confidential according to EEO guidelines.

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