Financials Technology & Infrastructure The Technology and Infrastructure Organization works ... Experience with additional Unified Communications or contact center platforms (e.g., Zoom, Genesys ...
Financials Technology & Infrastructure The Technology and Infrastructure Organization works ... Experience with additional Unified Communications or contact center platforms (e.g., Zoom, Genesys ...
Genesys Works information
See Nebraska salary details
$27.6K - $38.8K
4% of jobs
$38.8K - $50K
5% of jobs
$50K - $61.2K
13% of jobs
$64.3K is the 25th percentile. Wages below this are outliers.
$61.2K - $72.4K
10% of jobs
$72.4K - $83.6K
9% of jobs
The median wage is $91.3K / yr.
$83.6K - $94.7K
14% of jobs
$94.7K - $105.9K
14% of jobs
$116.3K is the 75th percentile. Wages above this are outliers.
$105.9K - $117.1K
7% of jobs
$117.1K - $128.3K
3% of jobs
$128.3K - $139.5K
7% of jobs
$139.5K - $150.6K
14% of jobs
$27.6K
$95.9K
$150.6K
How much do genesys works jobs pay per year?
As of Sep 2, 2026, the average yearly pay for genesys works in Nebraska is $95,938.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,200.00 and $131,600.00 per year, depending on experience, location, and employer.
What is Genesys Works?
Genesys Works is a nonprofit organization that connects high school students from underserved communities with professional internships, skills training, and mentorship opportunities. The goal is to help students gain valuable work experience, technical skills, and a pathway to college and career success. Through its programs, Genesys Works partners with local businesses and schools to provide students with real-world work experiences during their senior year of high school. Participants receive training in areas such as information technology, business operations, and professional skills before being placed in paid internships. This helps bridge the gap between education and meaningful employment for young people.
What types of projects do interns typically work on at Genesys Works, and how does this experience benefit their future careers?
At Genesys Works, interns are often assigned to real-world projects in IT, business operations, or technical support, depending on the company partner’s needs. These projects can include tasks such as troubleshooting hardware, assisting with software rollouts, or supporting data entry and analysis. This hands-on experience exposes interns to professional workplace environments, helping them develop both technical and soft skills like communication, teamwork, and problem-solving. The exposure and references gained through these assignments often give participants a strong advantage when applying for college or future jobs.
What are the key skills and qualifications needed to thrive as a Genesys Works program associate, and why are they important?
To thrive as a Genesys Works Program Associate, you need strong organizational skills, experience in youth development or education, and at least a bachelor's degree. Familiarity with CRM systems, Microsoft Office Suite, and program management tools is typically expected. Excellent communication, mentorship abilities, and cultural competency help you connect with students and corporate partners. These skills ensure effective student support and successful program operations in a dynamic nonprofit environment.
What is the difference between Genesys Works vs IT Support Specialist?
| Aspect | Genesys Works | IT Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some technical training or certifications | High school diploma; certifications like CompTIA A+ often preferred |
| Work Environment | Internship programs in corporate settings, focusing on professional development | Help desks, corporate offices, or remote support environments |
| Employer & Industry Usage | Nonprofit organizations partnering with companies to provide youth tech training | Private companies, IT service providers, or internal corporate IT teams |
| Common Search & Comparison Intent | Understanding youth internship programs vs technical support roles | Career pathways in IT support and technical assistance |
Genesys Works offers youth internship programs in corporate settings aimed at developing professional skills, while an IT Support Specialist provides technical assistance within organizations. Both roles involve technology and customer service, but Genesys Works focuses on training and mentorship, whereas IT Support Specialists are employed to maintain IT systems.
What are popular job titles related to Genesys Works jobs in Nebraska?
For Genesys Works jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Genesys Works jobs in Nebraska look for?
The top searched job categories for Genesys Works jobs in Nebraska are:
Full-time
Posted 22 days ago
Deloitte rating
8.2
Based on 93 frontline employees who took The Breakroom Quiz
46th of 152 rated financial services
Job description
The Manager, Systems Administration - Unified Communications is responsible for supporting, operating, and advancing enterprise Unified Communications (UC) services, with Microsoft Teams as the primary platform. This role owns daytoday service reliability and drives continuous improvements across collaboration and enterprise voice capabilities.
Recruiting for this role ends on 9/2/2026.
Work you'll do
This position is ideal for a handson technical leader who brings strong UC and telecom fundamentals, can take ownership of projects and inflight work, and communicates effectively with technical and business stakeholders. Success in this role comes from sound troubleshooting, disciplined execution, and the ability to learn quickly in a fastpaced, multivendor enterprise environment.
Responsibilities:
- Operate and support enterprise Unified Communications services with Microsoft Teams as the primary platform, including voice and collaboration capabilities.
- Own service health for UC, including incident response, troubleshooting, root cause analysis, and driving corrective/preventative actions.
- Lead UC initiatives such as new deployments, configuration changes, upgrades, migrations, integrations, and service improvements.
- Serve as an escalation point for complex issues impacting calling, telephony, conferencing, and realtime communications; coordinate crossteam troubleshooting as needed.
- Translate business requirements into practical, supportable technical designs; document decisions, risks, and operational impacts.
- Partner with Network, Security, Identity, End User Support, and other teams to ensure endtoend reliability and a consistent user experience.
- Coordinate with external vendors and service providers for implementation support, incident escalation, change execution, and ongoing service delivery.
- Plan and manage work across multiple concurrent priorities; provide clear status, timelines, and dependency management.
- Maintain and improve operational documentation, support runbooks, standards, and knowledge articles; identify opportunities to reduce operational toil.
The successful candidate would possess these skills
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
The team
Deloitte Technology US (DT - US) helps power Deloitte's success, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.
The ~3,000 professionals in DT - US deliver services including:
- Cyber Security
- Technology Support
- Technology & Infrastructure
- Applications
- Relationship Management
- Strategy & Communications
- Project Management
- Financials
Technology & Infrastructure
The Technology and Infrastructure Organization works together to transform how DT - US deploys technologies and services to meet the dynamic needs of Deloitte professionals and help increase their productivity.
Qualifications
Required:
- Bachelor's Degree or equivalent in Computer Science, Information Systems, or related field.
- Minimum 6 years of related experience supporting Unified Communications and telecommunications, including VoIP concepts, call routing, numbering concepts, and enterprise voice fundamentals.
- Handson experience supporting Microsoft Teams in an enterprise environment (administration and operations).
- Networking fundamentals relevant to realtime communications (e.g., how network conditions impact call quality and service reliability).
- Working familiarity with how UC platforms interact with enterprise infrastructure (identity, networks, SBCs, carriers/service providers, and endpoint ecosystems).
- Experience troubleshooting complex, multicomponent issues and restoring service using structured triage, analysis, and follow
- Minimum 1 year of previous people leadership or project management experience.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred:
- Experience with Teams calling/telephony is strongly preferred.
- Experience with additional Unified Communications or contact center platforms (e.g., Zoom, Genesys, WebEx Calling).
- Exposure to PBX or legacy telephony systems and an understanding of legacytomodern migration considerations.
- Experience coordinating with external vendors or telecom providers, including escalations, service delivery, and change execution.
- Familiarity with cloud services, automation, or scripting used to improve UC operations and reduce manual effort.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102,500 to $210,600.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
EA_ExpHire
RITM10835914
The Manager, Systems Administration - Unified Communications is responsible for supporting, operating, and advancing enterprise Unified Communications (UC) services, with Microsoft Teams as the primary platform. This role owns daytoday service reliability and drives continuous improvements across collaboration and enterprise voice capabilities.
Recruiting for this role ends on 9/2/2026.
Work you'll do
This position is ideal for a handson technical leader who brings strong UC and telecom fundamentals, can take ownership of projects and inflight work, and communicates effectively with technical and business stakeholders. Success in this role comes from sound troubleshooting, disciplined execution, and the ability to learn quickly in a fastpaced, multivendor enterprise environment.
Responsibilities:
- Operate and support enterprise Unified Communications services with Microsoft Teams as the primary platform, including voice and collaboration capabilities.
- Own service health for UC, including incident response, troubleshooting, root cause analysis, and driving corrective/preventative actions.
- Lead UC initiatives such as new deployments, configuration changes, upgrades, migrations, integrations, and service improvements.
- Serve as an escalation point for complex issues impacting calling, telephony, conferencing, and realtime communications; coordinate crossteam troubleshooting as needed.
- Translate business requirements into practical, supportable technical designs; document decisions, risks, and operational impacts.
- Partner with Network, Security, Identity, End User Support, and other teams to ensure endtoend reliability and a consistent user experience.
- Coordinate with external vendors and service providers for implementation support, incident escalation, change execution, and ongoing service delivery.
- Plan and manage work across multiple concurrent priorities; provide clear status, timelines, and dependency management.
- Maintain and improve operational documentation, support runbooks, standards, and knowledge articles; identify opportunities to reduce operational toil.
The successful candidate would possess these skills
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
The team
Deloitte Technology US (DT - US) helps power Deloitte's success, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.
The ~3,000 professionals in DT - US deliver services including:
- Cyber Security
- Technology Support
- Technology & Infrastructure
- Applications
- Relationship Management
- Strategy & Communications
- Project Management
- Financials
Technology & Infrastructure
The Technology and Infrastructure Organization works together to transform how DT - US deploys technologies and services to meet the dynamic needs of Deloitte professionals and help increase their productivity.
Qualifications
Required:
- Bachelor's Degree or equivalent in Computer Science, Information Systems, or related field.
- Minimum 6 years of related experience supporting Unified Communications and telecommunications, including VoIP concepts, call routing, numbering concepts, and enterprise voice fundamentals.
- Handson experience supporting Microsoft Teams in an enterprise environment (administration and operations).
- Networking fundamentals relevant to realtime communications (e.g., how network conditions impact call quality and service reliability).
- Working familiarity with how UC platforms interact with enterprise infrastructure (identity, networks, SBCs, carriers/service providers, and endpoint ecosystems).
- Experience troubleshooting complex, multicomponent issues and restoring service using structured triage, analysis, and follow
- Minimum 1 year of previous people leadership or project management experience.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred:
- Experience with Teams calling/telephony is strongly preferred.
- Experience with additional Unified Communications or contact center platforms (e.g., Zoom, Genesys, WebEx Calling).
- Exposure to PBX or legacy telephony systems and an understanding of legacytomodern migration considerations.
- Experience coordinating with external vendors or telecom providers, including escalations, service delivery, and change execution.
- Familiarity with cloud services, automation, or scripting used to improve UC operations and reduce manual effort.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102,500 to $210,600.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
EA_ExpHire
RITM10835914
About Deloitte
Sourced by ZipRecruiter
Industry
Finance and insurance and business management consulting
Company size
10,000+ Employees
Headquarters location
Orlando, FL, US