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Genesys Tech Lead Jobs (NOW HIRING)

LMI

Genesys Technical Specialist

Tysons, VA · On-site

Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and ... Lead business development opportunities, securing and leading client discussions, bringing Genesys ...

Shoptalk

Genesys Engineer

Phoenix, AZ · On-site

Lead and execute projects that are critical to the growth and evolution of our contact center ... Partner with Operations, Business, and Technology teams to gather requirements, communicate project ...

Kanak Elite Services Inc

Genesys Developer

Charlotte, NC · On-site

Hello There, My name is Himanshu Sharma , and I serve as the Recruitment Lead at Kanak-IT INC. I am ... Coordinate with other tech partners like Avaya, network partners and product vendors * Knowledge in ...

Upgrade

Genesys Engineer

OR · On-site +1

Lead and execute projects that are critical to the growth and evolution of our contact center ... Partner with Operations, Business, and Technology teams to gather requirements, communicate project ...

Miratech

Genesys Cloud Architect

$66.50 - $84.75/hr

Miratech is a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises. The Genesys Cloud Architect will lead the design and ...

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

We are a global IT services and consulting company that brings together enterprise and start-up ... Lead the end-to-end architecture and design of Genesys Cloud CX solutions * Translate business ...

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Genesys Engineer

We're backed by some of the most prominent technology investors and were most recently valued at $7 ... Lead and execute projects that are critical to the growth and evolution of our contact center ...

Miratech

Principal Genesys Cloud PS Consultant

$60 - $81.75/hr

... T services and consulting company that supports digital transformation for large enterprises. They are looking for a Principal Genesys Cloud Professional Services Consultant to lead the design and ...

Genesys

Senior Principal PS Consultant

Florida, NY

... lead technical architect, advisor and/or engineer Follows PS implementation standards Assesses ... Web technology and application servers (HTML, Tomcat,Jettyand others) * Genesys Cloud Embeddable ...

Genesys

Director, Product Marketing - AI

Virginia, IL · On-site

Help build, support and operate technology used by more than 8,000 organizations in over 100 ... Own the competitive narrative for AI in CX, identifying where Genesys can credibly lead, where ...

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$65 - $89/hr

Lead client discussions, discovery workshops, product evaluations, and architecture presentations ... Required Skills * 12+ years of overall contact center technology experience. * 8+ years of hands-on ...

Genesys

Senior Principal PS Consultant

Concord, NC

... lead technical architect, advisor and/or engineer Follows PS implementation standards Assesses ... Web technology and application servers (HTML, Tomcat,Jettyand others) * Genesys Cloud Embeddable ...

Genesys

Senior Principal PS Consultant

Tennessee, IL

... lead technical architect, advisor and/or engineer Follows PS implementation standards Assesses ... Web technology and application servers (HTML, Tomcat,Jettyand others) * Genesys Cloud Embeddable ...

Miratech

Genesys Cloud Architect

New York, NY · On-site +1

$71 - $90.50/hr

We are a global IT services and consulting company that brings together enterprise and start-up ... Lead the end-to-end architecture and design of Genesys Cloud CX solutions * Translate business ...

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Genesys Tech Lead information

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$77.5K

How much do genesys tech lead jobs pay per year?

As of Sep 10, 2026, the average yearly pay for genesys tech lead in the United States is $52,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is a Genesys Tech Lead?

A Genesys Tech Lead is an experienced technology professional responsible for overseeing the design, implementation, and support of Genesys contact center solutions. They provide technical leadership to development and operations teams, ensure best practices are followed, and act as a subject matter expert for Genesys products. This role often involves collaborating with business stakeholders to translate requirements into technical solutions and troubleshooting complex issues within the Genesys platform. Genesys Tech Leads play a crucial role in delivering high-quality, scalable customer experience solutions.

What are the key skills and qualifications needed to thrive as a Genesys Tech Lead?

To thrive as a Genesys Tech Lead, you need deep expertise in contact center technologies, Genesys platform architecture, and experience in designing and deploying complex telephony solutions, typically backed by a degree in computer science or a related field. Familiarity with Genesys Cloud, PureEngage, and integration tools, as well as relevant certifications such as Genesys Certified Professional, are commonly required. Strong leadership, problem-solving, and communication skills enable effective team management and stakeholder collaboration. These competencies are crucial for delivering robust, scalable solutions that meet business objectives and ensure seamless customer experiences.

How does a Genesys Tech Lead typically collaborate with cross-functional teams to implement customer experience solutions?

A Genesys Tech Lead works closely with business analysts, project managers, developers, and client stakeholders to design and deliver customer experience solutions using the Genesys platform. Collaboration often involves leading technical discussions, translating business requirements into technical specifications, and ensuring alignment between development and business goals. The Tech Lead also mentors junior engineers, reviews code, and helps troubleshoot complex integration issues, fostering a collaborative and solution-oriented team environment.

What are popular job titles related to Genesys Tech Lead jobs?

For Genesys Tech Lead jobs, the most frequently searched job titles are:

Genesys Technical Specialist

Tysons, VA • On-site

LMI
See more jobs at LMIexternal

Full-time

Re-posted 5 days ago

Key responsibilities

  • Serve as the primary point of contact and strategic lead for LMI's alliance with Genesys.

  • Develop and execute joint business development strategies, co-marketing campaigns, and enablement programs.

  • Lead business development opportunities, securing and leading client discussions, bringing Genesys platform expertise and leading solutioning discussions.

Job description

Overview

LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as a Service (CCaaS) solutions. This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts, support business development teams as a platform expert, and enable LMI's delivery teams to maximize value from the partnership. The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in a mission-driven, collaborative environment.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities
  • Serve as the primary point of contact and strategic lead for LMI's alliance with Genesys.
  • Develop and execute joint business development strategies, co-marketing campaigns, and enablement programs.
  • Collaborate with Genesys teams to align roadmaps, identify mutual growth opportunities, and co-sell solutions.
  • Lead business development opportunities, securing and leading client discussions, bringing Genesys platform expertise and leading solutioning discussions.
  • Train and equip internal delivery teams on Genesys capabilities, certifications, and integration best practices.
  • Track partnership health metrics, report on performance, and recommend refinements to improve outcomes.
  • Represent LMI at Genesys events, alliance summits, and internal leadership showcases.
  • Work cross-functionally with sales, marketing, delivery, legal, finance, and executive leadership.
  • Lead proposal development for opportunities involving Genesys capabilities, ensuring alignment with both client needs and alliance expectations.
Qualifications

Minimum Requirements:

  • Bachelor's Degree or higher.
  • Minimum of 5 years' experience in alliance or partnership management in support of the Genesys and other platforms.
  • Demonstrated success managing strategic technology alliances (experience with Genesys or similar ecosystems strongly preferred).
  • Strong business development, cross-functional collaboration, and communication skills.
  • Ability to translate technical capabilities into business value, especially in federal or regulated environments.
  • Proven track record developing and executing joint marketing and go-to-market activities.
  • Comfort working in matrixed environments and liaising across domains including sales, delivery, and executive leadership.

  • The ablity to obtain/maintain necessary security clearance 

Desired Qualifications:

  • Experience in the federal sector with technology solution sales or partnerships.
  • Understanding of Genesys platform modules (ITSM, CSM, ITOM, IRM, HRSD, App Engine, etc.) and deployment best practices.
  • Certifications in Genesys (e.g., Genesys Sales Representative, System Administrator, Certified Technical Architect).
  • Familiarity with solution-based contracting and government procurement processes.

Applicants must meet eligibility requirements for a U.S. Government security clearance. Only US Citizens are eligible for a security clearance. For this position, LMI will only consider applicants with security clearances or applicants who are eligible for security clearances, due to the nature of the work.

Job LocationsUS-VA-TysonsEmployment Type: FULL_TIME

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