ZipRecruiter

Log In

1

Genesys Network Engineer Jobs (NOW HIRING)

Genesys

Senior Principal PS Consultant

Concord, NC · On-site

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Networks and network security concepts (Encryption) * Web technology and application servers (HTML ...

Genesys

Senior Principal PS Consultant

Indiana, PA · On-site

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Networks and network security concepts (Encryption) * Web technology and application servers (HTML ...

Infosys Limited

Genesys Cloud Architect

Hartford, CT · On-site

$65.50 - $83.50/hr

... Domain|Network|Contact Center Telephony Overview The Infosys Engineering unit is dedicated to ... Experience in Genesys Cloud CX (PureCloud), designing and implementing enterprise-scale contact ...

RIT Solutions, Inc.

Project Manager - Genesys

Using technical understanding to ensure engineering milestones are achievable and aligned to ... security, and network architecture frameworks. • Demonstrated excellent written and verbal ...

Genesys

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Networks and network security concepts (Encryption) * Web technology and application servers (HTML ...

Genesys

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Networks and network security concepts (Encryption) * Web technology and application servers (HTML ...

Genesys

Senior Principal PS Consultant

Florida, NY · On-site

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Networks and network security concepts (Encryption) * Web technology and application servers (HTML ...

Infosys Limited Digital

Genesys Cloud Architect

$66.50 - $84.75/hr

... Domain|Network|Contact Center Telephony Overview The Infosys Engineering unit is dedicated to ... Experience in Genesys Cloud CX (PureCloud), designing and implementing enterprise-scale contact ...

Sirius XM Radio

Senior SBC/Genesys Engineer

DC · Remote

The Senior SBC Engineer will play a critical role in ensuring the stability, security, and high ... Collaborate with cross-functional teams including Network Operations, Security, Application ...

Sirius XM Radio

Senior SBC/Genesys Engineer

NY · Remote

The Senior SBC Engineer will play a critical role in ensuring the stability, security, and high ... Collaborate with cross-functional teams including Network Operations, Security, Application ...

Sirius XM Radio

Senior SBC/Genesys Engineer

GA · Remote

The Senior SBC Engineer will play a critical role in ensuring the stability, security, and high ... Collaborate with cross-functional teams including Network Operations, Security, Application ...

Sirius XM Radio

Senior SBC/Genesys Engineer

DC · Remote

The Senior SBC Engineer will play a critical role in ensuring the stability, security, and high ... Collaborate with cross-functional teams including Network Operations, Security, Application ...

AdsWizz

The Senior SBC Engineer will play a critical role in ensuring the stability, security, and high ... Collaborate with cross-functional teams including Network Operations, Security, Application ...

previous page

Showing results 41-60

All JobsTechnology JobsNetworking JobsNetwork Engineer JobsGenesys Network Engineer Jobs

Genesys Network Engineer information

See salary details

$31K

$109K

$158K

How much do genesys network engineer jobs pay per year?

As of Sep 11, 2026, the average yearly pay for genesys network engineer in the United States is $109,040.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,000.00 and $133,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Genesys Network Engineer jobs?

For Genesys Network Engineer jobs, the most frequently searched job titles are:

Architect- Genesys App Svcs | Full Time

Detroit, MI • On-site

Henry Ford Health System
Health Care and Social Assistance • 10K+ employees
Learn more about Henry Ford Health Systemexternal

Full-time

Posted 27 days ago

Henry Ford Health rating

6.9

Company rating: 6.9 out of 10

Based on 576 frontline employees who took The Breakroom Quiz

Job description


GENERAL SUMMARY:

Working under general direction of the Project Manager, Manager or the Director: Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth.  The Architect is a key leader of a team that is accountable for production support (tier 2 & tier 3) 24X7 as well as new projects to upgrade and improve the application architecture, development and integration between Genesys and other systems to meet the organizational requirements and ensure sustained efficiency and performance. The ideal candidate will have experience using technical & business analytical skills to seek out, research and evaluate a variety of solutions to provide clients with high quality, efficient workflows that promote enterprise-wide standardization as well as meet various industry standards/functionalities. The ideal candidate will have experience in the contact center technology space, Genesys On-Prem and Cloud solutions and experience with designing, managing and optimizing the integration of contact center systems  with third party solutions.   

PRINCIPLE DUTIES AND RESPONSIBILITIES: 

  • Partner with product managers and product owners to understand business needs and develop architecture solutions and blueprints for the Genesys ecosystem. 
  • Leads the assessment, architecture, and configuration efforts of the Genesys cosystem and efforts of assigned staff to achieve stated architecture and configuration.

  • Plan, scope, size, architect, design, prototype and engineer Genesys framework 

    components. 

    Responsible for the design and architecture of integration projects.  

  • Responsible for handling the technical tracks of architecture consulting and product selection. 

  • Responsible for steering requirements as a SME to identify and achieve business goals efficiently. 
  • Optimize performance of systems and create reference benchmarks as well as 
    provide best practice recommendations across the Genesys ecosystem. 
  • Understand technology & technology architecture related to the Genesys 
    ecosystem. 
  • Drive effort reduction through use of efficient and optimized architecture design and 
    technical solutions. 
  • Collaborate with work teams, departments, system leadership, clinicians, staff, other 
    IT groups and technology vendors to define needs and facilitate solutions. 
  • Leads and contributes efforts to estimate work effort and resource requirements for 
    SOWs. 
  • Leads the technical response bridge for major outages impacting the Genesys user 
    community. 
  • Works closely with Ancillary Departments, Operations, Epic, Genesys, Salesforce and other Vendor/IT groups to triage, diagnosis and resolve all production support issues to the satisfaction of our customers. 
  • Provides Tier 3 support and assists in troubleshooting when systems and operational issues arise. 
  • Engages with cross functional teams (Network, Voice, Infrastructure, Helios/Epic), system leadership and technology vendors to triage, diagnose and resolve production support issues and to provide recommendations to enable reliable and scalable solutions. 
  • Co-ordinates and directs activities of the Genesys Application Support Developers and Configuration Specialists. 
  • Recommends, co-ordinates and directs training requirements for the Genesys Application Support Developers and Configuration Specialists. 
  • Creates project documentation such as high-level designs, project planning, design patterns, non-functional requirements and follow best practices of architecture and design.

EDUCATION/EXPERIENCE REQUIRED:

  • Bachelor's degree in Information Technology/Computer Science discipline or equivalent experience is required. Equivalent experience for this position is eight years of applicable Information Technology experience.
  • 10 years' experience in application development and maintenance of vendor provided systems.
  • 2 years' experience in designing system/solution architecture in cloud or on-premise solutions, preferably both environments.
  • 3-5 years' experience in leading voice application systems or similar complex state of the art/leading edge vendor applications that are parameter/configuration driven (such as Epic, Salesforce).
  • Demonstrated strong knowledge of Security Architecture, Design and Operations, LDAP, Active Directory, SAML, web protocols XML, SOAP, JSON, REST, cloud/virtualization technologies, such as OpenStack, Java and other development frameworks.
  • Working experience with designing, managing, and optimizing the integrations with third party solutions and custom developed solutions-REST APIs, Web Service Integration and/or other API technologies.
  • 2 years of systems integration experience with applications such as Genesys, Epic, Salesforce. Highly prefer applications experience with all three products (Genesys, Epic, Salesforce).
  • Demonstrated ability to diagnose production issues and work with Genesys, Carrier, and other product/services vendors in order to resolve in expedited manner. 
  • Excellent communication, presentation and interpersonal skills. Able to develop and present complex material effectively to a variety of audiences-technical, non technical, management and leadership (including in-house and vendor).
  • Ability to apply leading practices for architecture design and translate them to use case-specific applications.
  • Ability to foster and maintain strong customer relationship.
  • Ability to apply business development and leadership skills.
  • Strong technical writing abilities.
  • Ability to acquire required training and certification within 6 months of hiring as defined for the Genesys Certified Professional & Genesys Certified Developer Roles.
  • Highly prefer applications experience with all three of these products: Genesys, Epic, Salesforce.
  • 3 years hands-on experience with complex, multichannel contact center systems including Genesys Engage (or comparable IVR application) with Contact Center Architecture, preferred.
  • 1-2 years of experience as Genesys Engineer/Administrator monitoring and supporting Genesys framework, preferred.
  • 5+ years of experience in the Contact Center technology space, preferred.
  • Good understanding of the Genesys Platform and call routing connections with customers across multiple interactions with a given customer, across multiple media channels, preferred.
  • Knowledge of SIP/RTP and TCP/IP protocols, with ability to run captures and review logs and troubleshoot problems, preferred.
  • Expertise with overall Genesys Routing, Interaction Routing Designer and Universal Routing Server -GVP, Routing Developer, preferred.
  • Experience with Genesys Composer and Genesys Orchestration Server, preferred.
  • Proficiency working with various telecom carriers and cloud providers AWS and Azure cloud services, preferred.
  • Experience with Genesys WWE, GA, GAX, Speechminer, Pulse, GCXI, GMS, WFM, preferred.
  • Experience with Cloud network architecture &/or On Premise to Cloud migration, preferred.
  • Previous supervisory experience, preferred.

What Henry Ford Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Henry Ford Health logo

About Henry Ford Health

Sourced by ZipRecruiter

Henry Ford Health provides a full continuum of services from Primary and Preventative care, to Complex and Cpecialty care, Health Insurance, a full suite of home health offerings, Virtual care, Pharmacy, Eye care and other Healthcare retail. It is one of the Nation’s leading Academic Medical Centers, recognized for Clinical excellence in Cancer care, Cardiology and Cardiovascular Surgery, Neurology and Neurosurgery, Orthopedics and Sports medicine, and Multi organ transplants. Consistently ranked among the top five NIH funded institutions in Michigan, Henry Ford Health engages in more than 2,000 research projects annually. Equally committed to educating the next generation of Health Professionals, Henry Ford Health trains more than 4,000 Medical students, Residents and fellows every year across 50+ accredited programs. With more than 33,000 valued team members, Henry Ford Health is also among Michigan’s largest and most Diverse employers, including nearly 6,000 physicians and researchers from the Henry Ford Medical Group, Henry Ford Physician Network and Jackson Health Network.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Detroit, MI, US

Year founded

1915

View All Henry Ford Health Jobs

Apply