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Genesys Expert Jobs (NOW HIRING)

USM

Urgent Need Genesys Architect

San Francisco, CA

$286K/yr

Position title: Genesys Architect Location: San Francisco CA Duration: 6-12 Months+ Essential ... Collaborates with and provides information to vendors during expert reviews; reviews all ...

ComResource

Genesys Developer/Engineer

Columbus, OH · On-site

ComResource is looking for a Genesys Developer/Engineer. Responsibilities: * Develop, upgrade, test ... Expert knowledge of software tools, platforms, and processes including C#, .NET, Java, SOA, or ...

Genesys Industries

NY · On-site

Genesys Industries is a growing manufacturer of fasteners, fittings, and precision parts serving ... WHAT YOU DON'T NEED TO KNOW You do not need to be a manufacturing expert to succeed here. Knowledge ...

Genesys Industries

Inside Sales

Palmetto, FL · On-site

Genesys Industries is a growing manufacturer of fasteners, fittings, and precision parts serving ... WHAT YOU DON'T NEED TO KNOW You do not need to be a manufacturing expert to succeed here. Knowledge ...

Genesys Industries

Inside Sales

Palmetto, FL · On-site

Genesys Industries is a growing manufacturer of fasteners, fittings, and precision parts serving ... WHAT YOU DON'T NEED TO KNOW You do not need to be a manufacturing expert to succeed here. Knowledge ...

Genesys Industries, Inc.

NY · On-site

Genesys Industries is a growing manufacturer of fasteners, fittings, and precision parts serving ... WHAT YOU DON'T NEED TO KNOW You do not need to be a manufacturing expert to succeed here. Knowledge ...

Sirius XM Radio

Senior SBC/Genesys Engineer

DC · Remote

Expert-level understanding of SIP, SDP, RTP, and SIP header manipulation (HMR). * Experience ... Experience with Genesys Cloud CX or other cloud contact center platforms preferred but not required.

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Genesys Expert information

What is a Genesys Expert?

A Genesys Expert is a professional who specializes in deploying, configuring, and maintaining Genesys solutions, which are industry-leading platforms for customer experience and contact center management. They have deep knowledge of Genesys products such as Genesys Cloud, Engage, and PureConnect, and are skilled in integrating these solutions with other enterprise systems. Genesys Experts help organizations optimize customer interactions across channels, improve workflow efficiency, and ensure seamless operation of contact centers. Their expertise is crucial for businesses looking to enhance customer service through advanced technology.

What are the key skills and qualifications needed to thrive as a Genesys Expert?

To thrive as a Genesys Expert, you need expertise in contact center technologies, solid experience with Genesys platforms (such as Genesys Cloud or Engage), and often a background in computer science or IT. Familiarity with Genesys-specific tools, scripting languages, telephony systems, and relevant certifications like Genesys Certified Professional are typically required. Strong problem-solving abilities, communication, and the capacity to work collaboratively with cross-functional teams set top candidates apart. These skills ensure efficient deployment, maintenance, and optimization of contact center solutions that directly impact customer experience and business operations.

What are some common challenges faced by a Genesys Expert when implementing contact center solutions, and how can they be addressed?

Genesys Experts often encounter challenges such as integrating complex legacy systems, customizing solutions to meet specific business needs, and ensuring seamless omnichannel customer experiences. Addressing these requires strong communication with stakeholders to gather requirements, thorough testing to minimize disruptions, and ongoing collaboration with IT and business teams. Staying updated on the latest Genesys features and best practices is also key to overcoming technical hurdles and delivering successful implementations.

What are popular job titles related to Genesys Expert jobs?

For Genesys Expert jobs, the most frequently searched job titles are:

Principal Genesys Cloud PS Consultant (No Visa Sponsorship)

Atlanta, GA • On-site, Remote

Miratech
See more jobs at Miratechexternal

$56.25 - $76.75/hr

Full-time

Medical

This job post has expired today. Applications are no longer accepted.

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Principal Genesys Cloud Professional Services Consultant to join our team and drive the delivery of innovative, enterprise-grade contact center solutions.
In this role, you will lead the design and implementation of advanced multi-channel customer experience platforms, leveraging deep expertise in Genesys Cloud and modern contact center technologies.
The ideal candidate combines strong technical leadership, hands-on delivery experience, and the ability to translate complex business requirements into scalable, high-quality solutions.
Work Authorization: Candidates must have valid authorization to work in the United States at the time of application. Visa sponsorship is not available for this role.
Responsibilities:
  • Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions.
  • Lead the design and delivery of end-to-end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation with stakeholder sign-off.
  • Analyze complex business and technical challenges to define scalable and effective solution architectures.
  • Own and evolve the technical architecture of Genesys solutions, introducing new technologies and best practices where appropriate.
  • Configure and optimize Genesys Cloud environments to align with changing business and operational needs.
  • Lead the planning and execution of contact center deployments, migrations, and system upgrades.
  • Act as the main escalation and coordination point for Genesys-related matters, collaborating with internal teams and external vendors.
  • Support production readiness activities and ensure smooth transition of contact center solutions into live environments.

Qualifications
  • 5+ years of hands-on experience supporting and optimizing large, multi-site, complex contact center environments.
  • Experience in designing, implementing, and supporting Genesys Cloud solutions in enterprise settings.
  • Proven expertise in building routing strategies and IVR workflows using Genesys Architect
  • Experience with CRM integration (e.g., Salesforce, MS Dynamics) with the Genesys Cloud environment
  • Strong background in infrastructure planning, solution design, deployment, and lifecycle management to ensure high availability and performance.
  • Solid understanding of business processes and their alignment with customer experience technologies.
  • Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing approaches.

Nice to Have
  • Knowledge of Genesys Cloud Workforce Management (WFM): provide expert guidance and best practices to optimize workforce management processes within the Genesys Cloud environment.
  • Genesys Cloud Training: conduct training sessions for various roles, including supervisors, administrators, users, and architects, to enhance their understanding and effective use of Genesys Cloud features
  • Experience with CX Cloud from Genesys and Salesforce

Additional Information
We offer:
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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