ZipRecruiter

Log In

1

Genesys Cloud Analyst Jobs (NOW HIRING)

Infosys

Genesys Cloud Architect

$66.50 - $84.75/hr

Experience in Genesys Cloud CX (PureCloud), designing and implementing enterprise-scale contact ... Analytics & Workforce Optimization: Experience implementing contact center analytics, reporting ...

NWN Carousel

Senior Engineer - Genesys Cloud

Exeter, CA · On-site +1

$107K - $147K/yr

Perform detailed technical analysis, requirements gathering, and solution validation for customer ... Stay current with Genesys Cloud updates, new features, and industry best practices. * Participate ...

Infosys Limited Digital

Genesys Cloud CX Engineer

$57 - $76.25/hr

Our team leverages advanced technologies such as AI, ML, and predictive analytics to drive ... Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations ...

Infosys Limited Digital

Genesys Cloud CX Engineer

$57 - $76.25/hr

Job details Job Role Technology Consultant 1 Career Role Technology Analyst - US Work Location ... The role is responsible for supporting and optimizing Genesys Cloud CX platforms, ensuring ...

Infosys Limited Digital

Genesys Cloud CX Engineer

$57 - $76.25/hr

Job details Job Role Technology Consultant 1 Career Role Technology Analyst - US Work Location ... The role is responsible for supporting and optimizing Genesys Cloud CX platforms, ensuring ...

Infosys

Genesys Cloud CX Engineer

$57 - $76.25/hr

... analyse results, and coordinate bug fixes to uphold the software quality standards • Develop ... Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations ...

Jobtailor

Senior Genesys Telephony Engineer

Madison, WI · On-site

$105K - $144K/yr

Experience with Genesys Cloud Architect, Administration, Routing, WEM, Reporting & Analytics, and API integrations is highly desirable Core Competencies Demonstrates expertise in designing ...

Shoptalk

Genesys Engineer

Phoenix, AZ · On-site

Excellent analytical, troubleshooting, and problem‑solving skills with a customer‑focused mindset. Nice to have * Experience integrating Genesys Cloud with API‑driven CRM platforms (Salesforce ...

Infosys

Genesys Cloud CX Engineer

$57 - $76.25/hr

... analyse outcomes, and report defects to the development team, to facilitate enhancement of ... Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations ...

Upgrade

Genesys Engineer

OR · On-site +1

Excellent analytical, troubleshooting, and problem-solving skills with a customer-focused mindset. Nice to have: * Experience integrating Genesys Cloud with API driven CRM platforms (Salesforce ...

previous page

Showing results 41-60

All JobsTechnology JobsNetworking JobsCloud Architect JobsGenesys Cloud Analyst Jobs

Genesys Cloud Analyst information

See salary details

$35.5K

$99.2K

$127K

How much do genesys cloud analyst jobs pay per year?

As of Sep 12, 2026, the average yearly pay for genesys cloud analyst in the United States is $99,157.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,000.00 and $126,500.00 per year, depending on experience, location, and employer.

What is a Genesys Cloud Analyst?

A Genesys Cloud Analyst is a professional who specializes in managing, analyzing, and optimizing contact center operations using the Genesys Cloud platform. They are responsible for configuring system settings, monitoring performance metrics, troubleshooting issues, and providing insights to improve customer experience. Their role often involves collaborating with IT, support teams, and business stakeholders to ensure the contact center meets organizational goals and operates efficiently. These analysts must have a strong understanding of both the technical and business aspects of cloud-based contact center solutions.

What are the key skills and qualifications needed to thrive as a Genesys Cloud Analyst?

To thrive as a Genesys Cloud Analyst, you need a solid understanding of contact center operations, data analysis, and experience with cloud-based communication platforms, often supported by a relevant degree or certification. Familiarity with Genesys Cloud CX, reporting tools, APIs, and CRM systems is typically required. Strong problem-solving, communication, and stakeholder management skills are essential for optimizing customer experience and translating business needs into technical solutions. These abilities are crucial for ensuring efficient call center performance, actionable insights, and successful project outcomes.

What are some common challenges faced by a Genesys Cloud Analyst, and how can they be addressed?

Genesys Cloud Analysts often encounter challenges such as integrating the platform with existing systems, troubleshooting complex call routing issues, and keeping up with frequent updates or new features from Genesys. To address these, it's important to stay current with Genesys documentation and participate in ongoing training. Collaborating closely with IT teams and business stakeholders also helps ensure seamless deployments and quick resolution of issues. Developing strong problem-solving skills and a proactive communication style are key to succeeding in this role.

What is the difference between Genesys Cloud Analyst vs Customer Service Representative?

AspectGenesys Cloud AnalystCustomer Service Representative
Required CredentialsRelevant certifications, technical skills in Genesys platformHigh school diploma or equivalent, customer service skills
Work EnvironmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Industry UsageTechnology, telecommunications, customer experienceRetail, healthcare, banking
Common Search/ComparisonTechnical, analytical roles in customer experience platformsFrontline customer support roles

The Genesys Cloud Analyst focuses on managing and optimizing customer experience platforms using technical skills, while Customer Service Representatives handle direct customer interactions. Both roles are essential in customer service industries but differ in technical requirements and responsibilities.

What are popular job titles related to Genesys Cloud Analyst jobs?

For Genesys Cloud Analyst jobs, the most frequently searched job titles are:

Infographic showing various Genesys Cloud Analyst job openings in the United States as of September 2026, with employment types broken down into 74% Full Time, and 26% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $99,157 per year, or $47.7 per hour.

Data Analyst for Genesys Telephony System

Minneapolis, MN • On-site

Syntricate Technologies
IT Services • 51 - 200 employees
Learn more about Syntricate Technologiesexternal

Full-time

Re-posted 10 days ago

Job description

Job Summary:
Syntricate Technologies is seeking a Data Analyst for their Genesys Telephony System. The role involves supporting and developing the migration of the existing Genesys i3 Dialer to the Genesys CX Cloud Platform, along with providing ongoing support during and after the migration process.
Responsibilities:
• Genesys Cloud design and Administrator, Knowledge of Genesys Architect, IVR.
• Experience with Dialer and Integrations, Text to Speech and ASR. Most have broad Genesys Cloud knowledge.
Qualifications:
Required:
• Genesys Cloud design and Administrator
• Knowledge of Genesys Architect
• IVR experience
• Experience with Dialer and Integrations
• Text to Speech and ASR experience
• Broad Genesys Cloud knowledge
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

Apply