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Geek Squad Operations Agent Jobs (NOW HIRING)

Best Buy

Geek Squad Senior Repair Technician

Watertown, NY · On-site

$16 - $20.55/hr

  • Retirement

  • PTO

As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...

Best Buy

Geek Squad Senior Repair Technician

Bradenton, FL · On-site

$16.56 - $24.47/hr

  • Retirement

  • PTO

As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...

Best Buy

Geek Squad Senior Repair Technician

Vestal, NY · On-site

  • Retirement

  • PTO

As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...

Best Buy

Geek Squad Senior Repair Technician

Lincoln, NE · On-site

  • Retirement

  • PTO

As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...

New

Best Buy

Geek Squad Senior Repair Technician

Bradenton, FL · On-site

  • Retirement

  • PTO

As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...

Best Buy

Geek Squad Agent (Retail Store)

Deerfield, OH · On-site

$12.25 - $14/hr

Best Buy is committed to enriching lives through technology and is seeking a Geek Squad Agent to provide technology support and solutions at their retail store. The role involves assisting customers ...

Best Buy

Geek Squad Senior Repair Technician

Watertown, NY · On-site

  • Retirement

  • PTO

As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...

Best Buy

Geek Squad Senior Repair Technician

Gastonia, NC · On-site

$16.87 - $23.62/hr

  • Retirement

  • PTO

As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...

Best Buy

Geek Squad Senior Repair Technician

Houston, TX · On-site

  • Retirement

  • PTO

As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...

Best Buy

Geek Squad Agent (Retail Store)

Kent, OH · On-site

$12.75 - $14.50/hr

Best Buy is a leading retailer in technology solutions, seeking a Geek Squad Agent to provide technology support and solutions to customers at their local store. The role involves assisting customers ...

Best Buy

Geek Squad Senior Repair Technician

Abilene, TX · On-site

$15 - $20.55/hr

  • Retirement

  • PTO

As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...

Best Buy

Geek Squad Senior Repair Technician

Houston, TX · On-site

  • Retirement

  • PTO

As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...

Best Buy

Geek Squad Agent (Retail Store)

Deerfield, OH · On-site

$12.25 - $14/hr

Best Buy is committed to enriching lives through technology and is seeking a Geek Squad Agent to provide technology support and solutions at their retail store. The role involves assisting customers ...

Best Buy

Geek Squad Agent (Retail Store)

North Canton, OH · On-site

$12.50 - $14.25/hr

As a Geek Squad Agent, you will be the first point of contact for customers seeking technology support, providing assistance with devices and offering solutions to their tech-related issues.

Best Buy

Geek Squad Agent (Retail Store)

Paris, OH · On-site

$13 - $14.75/hr

Best Buy is a leading retailer in technology solutions, and they are seeking a Geek Squad Agent to provide technology support and solutions to customers. In this role, you will assist customers with ...

Best Buy

Geek Squad Agent (Retail Store)

Green, OH · On-site

$13.50 - $15.25/hr

Best Buy is a leading retailer in technology solutions, and they are seeking a Geek Squad Agent to be the first point of contact for technology support at their local store. The role involves ...

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All JobsGeek Squad Operations Agent Jobs

Geek Squad Operations Agent information

See salary details

$13

$17

$20

How much do geek squad operations agent jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for geek squad operations agent in the United States is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $18.99 per hour, depending on experience, location, and employer.

What does a Geek Squad Operations Agent do?

A Geek Squad Operations Agent provides technical support and troubleshooting for electronic devices, such as computers, smartphones, and home appliances. They assist customers with repairs, installations, and maintenance, often using diagnostic tools and following company procedures. The role typically requires good communication skills and technical knowledge of various devices and software.

What are the typical daily responsibilities of a Geek Squad Operations Agent?

As a Geek Squad Operations Agent, your daily responsibilities typically include managing the flow of service orders, assisting customers with check-in and check-out processes, and coordinating with repair technicians to ensure timely service completion. You'll also maintain accurate records, organize parts and inventory, and provide updates to customers about their service status. Collaboration with the sales and technical teams is common, ensuring a seamless customer experience from drop-off to pick-up.

What are the key skills and qualifications needed to thrive as a Geek Squad Operations Agent, and why are they important?

To thrive as a Geek Squad Operations Agent, you need strong organizational skills, attention to detail, and basic technical knowledge, typically supported by a high school diploma or equivalent. Familiarity with inventory management systems, point-of-sale (POS) software, and scheduling tools is commonly required. Excellent communication, problem-solving ability, and teamwork are important soft skills for handling client interactions and collaborating with technical staff. These skills ensure efficient store operations, accurate inventory tracking, and high-quality customer service.

What is a Geek Squad Operations Agent?

Geek Squad Operations Agents are support professionals who work for Best Buy's Geek Squad, handling the logistics and administrative tasks that keep service operations running smoothly. Their responsibilities often include coordinating appointments, managing inventory, processing paperwork, and supporting both customers and Geek Squad agents. They play a vital role in ensuring customers receive timely and efficient tech support services. Operations Agents are detail-oriented, organized, and skilled in customer service, making them an essential part of the Geek Squad team.

What is the difference between Geek Squad Operations Agent vs Geek Squad Technician?

AspectGeek Squad Operations AgentGeek Squad Technician
Required CredentialsHigh school diploma or equivalent; basic technical knowledgeHigh school diploma; technical certifications often preferred
Work EnvironmentCustomer service centers, retail stores, on-site visitsIn-store, on-site, or remote troubleshooting and repairs
Employer & Industry UsageBest Buy, retail tech supportBest Buy, repair and technical support services
Common Search & ComparisonCustomer support, technical assistanceDevice repair, troubleshooting

The Geek Squad Operations Agent primarily focuses on customer service, support, and coordinating technical assistance, often working in retail or on-site environments. In contrast, the Geek Squad Technician specializes in hands-on device repairs and troubleshooting. Both roles require technical knowledge, but the Technician role involves more direct repair work, while the Operations Agent emphasizes customer interaction and support coordination.

More about Geek Squad Operations Agent jobs

What job categories do people searching Geek Squad Operations Agent jobs look for?

The top searched job categories for Geek Squad Operations Agent jobs are:

Geek Squad Operations Agent jobs near you
Infographic showing various Geek Squad Operations Agent job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $36,210 per year, or $17.4 per hour.

Geek Squad Senior Repair Technician

Best Buy

Watertown, NY • On-site

$16 - $20.55/hr

Full-time

Retirement, PTO

Posted 5 days ago

Best Buy rating

6.8

Company rating: 6.8 out of 10

Based on 1,782 frontline employees who took The Breakroom Quiz

14th of 30 rated technology retailers

Job description


As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs and services in accordance with Geek Squad's high standards and serve as a role model for the team. Your efforts will result in world-class employee and customer experiences while driving exceptional business results. Internally, this role is known as a CIA Agent.
What you'll do
  • Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up
  • Communicate department goals and other important information to team members in a clear, accurate and timely manner
  • Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues
  • Provide coaching to agents to develop their customer service and technology repair skills
  • Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service

Basic qualifications
  • 1 year of experience in diagnosing and repairing PCs or consumer electronics
  • 1 year of customer service experience
  • 1 year of leadership experience, including coaching, training and recognition

Preferred qualifications
  • Experience working with Windows operating systems

What's in it for you
We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
  • Competitive pay
  • Great employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Benefits
Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.

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About BEST BUY

Sourced by ZipRecruiter

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Richfield, MN, US

Year founded

1966

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