As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
Geek Squad Senior Repair Technician
San Angelo, TX · On-site
$15 - $20.55/hr
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
Geek Squad Senior Repair Technician
San Angelo, TX · On-site
$15 - $20.55/hr
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
Geek Squad Senior Repair Technician
Ithaca, NY · On-site
$16 - $20.55/hr
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
Geek Squad Senior Repair Technician
Ithaca, NY · On-site
$16 - $20.55/hr
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
New
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
New
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
Geek Squad Senior Repair Technician
Greenfield, WI · On-site
$15 - $20.55/hr
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
Geek Squad Senior Repair Technician
Greenfield, WI · On-site
$15 - $20.55/hr
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
New
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
New
Geek Squad Senior Repair Technician
Houma, LA · On-site
$15 - $20.55/hr
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
Geek Squad Senior Repair Technician
Houma, LA · On-site
$15 - $20.55/hr
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
Geek Squad Senior Repair Technician
Gastonia, NC · On-site
$15 - $20.55/hr
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
Geek Squad Senior Repair Technician
Gastonia, NC · On-site
$15 - $20.55/hr
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
Geek Squad Senior Repair Technician
Joliet, IL · On-site
$16.56 - $24.47/hr
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
Geek Squad Senior Repair Technician
Joliet, IL · On-site
$16.56 - $24.47/hr
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
New
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
New
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs ...
Geek Squad Operations Agent information
See salary details
$13.94 - $14.53
2% of jobs
$14.53 - $15.12
10% of jobs
$15.12 - $15.71
8% of jobs
$16.01 is the 25th percentile. Wages below this are outliers.
$15.71 - $16.30
8% of jobs
$16.30 - $16.89
13% of jobs
The median wage is $17.48 / hr.
$16.89 - $17.48
8% of jobs
$17.48 - $18.07
13% of jobs
$18.07 - $18.66
8% of jobs
$18.96 is the 75th percentile. Wages above this are outliers.
$18.66 - $19.25
8% of jobs
$19.25 - $19.84
13% of jobs
$19.84 - $20.43
8% of jobs
$13
$17
$20
How much do geek squad operations agent jobs pay per hour?
As of Jun 9, 2026, the average hourly pay for geek squad operations agent in the United States is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $18.99 per hour, depending on experience, location, and employer.
What are the typical daily responsibilities of a Geek Squad Operations Agent?
As a Geek Squad Operations Agent, your daily responsibilities typically include managing the flow of service orders, assisting customers with check-in and check-out processes, and coordinating with repair technicians to ensure timely service completion. You'll also maintain accurate records, organize parts and inventory, and provide updates to customers about their service status. Collaboration with the sales and technical teams is common, ensuring a seamless customer experience from drop-off to pick-up.
What are the key skills and qualifications needed to thrive as a Geek Squad Operations Agent, and why are they important?
To thrive as a Geek Squad Operations Agent, you need strong organizational skills, attention to detail, and basic technical knowledge, typically supported by a high school diploma or equivalent. Familiarity with inventory management systems, point-of-sale (POS) software, and scheduling tools is commonly required. Excellent communication, problem-solving ability, and teamwork are important soft skills for handling client interactions and collaborating with technical staff. These skills ensure efficient store operations, accurate inventory tracking, and high-quality customer service.
What are Geek Squad Operations Agents?
Geek Squad Operations Agents are support professionals who work for Best Buy's Geek Squad, handling the logistics and administrative tasks that keep service operations running smoothly. Their responsibilities often include coordinating appointments, managing inventory, processing paperwork, and supporting both customers and Geek Squad agents. They play a vital role in ensuring customers receive timely and efficient tech support services. Operations Agents are detail-oriented, organized, and skilled in customer service, making them an essential part of the Geek Squad team.
What is the difference between Geek Squad Operations Agent vs Geek Squad Technician?
| Aspect | Geek Squad Operations Agent | Geek Squad Technician |
|---|---|---|
| Required Credentials | High school diploma or equivalent; basic technical knowledge | High school diploma; technical certifications often preferred |
| Work Environment | Customer service centers, retail stores, on-site visits | In-store, on-site, or remote troubleshooting and repairs |
| Employer & Industry Usage | Best Buy, retail tech support | Best Buy, repair and technical support services |
| Common Search & Comparison | Customer support, technical assistance | Device repair, troubleshooting |
The Geek Squad Operations Agent primarily focuses on customer service, support, and coordinating technical assistance, often working in retail or on-site environments. In contrast, the Geek Squad Technician specializes in hands-on device repairs and troubleshooting. Both roles require technical knowledge, but the Technician role involves more direct repair work, while the Operations Agent emphasizes customer interaction and support coordination.
More about Geek Squad Operations Agent jobs
What job categories do people searching Geek Squad Operations Agent jobs look for? The top searched job categories for Geek Squad Operations Agent jobs are:
Best Buy rating
6.8
Based on 1,747 frontline employees who took The Breakroom Quiz
14th of 30 rated technology retailers
Job description
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs and services in accordance with Geek Squad's high standards and serve as a role model for the team. Your efforts will result in world-class employee and customer experiences while driving exceptional business results. Internally, this role is known as a CIA Agent.
What you'll do
What you'll do
- Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up
- Communicate department goals and other important information to team members in a clear, accurate and timely manner
- Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues
- Provide coaching to agents to develop their customer service and technology repair skills
- Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service
Basic qualifications
- 1 year of experience in diagnosing and repairing PCs or consumer electronics
- 1 year of customer service experience
- 1 year of leadership experience, including coaching, training and recognition
Preferred qualifications
- Experience working with Windows operating systems
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
About BEST BUY
Sourced by ZipRecruiter
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Richfield, MN, US
Year founded
1966