Gateway Dispatch Jobs (NOW HIRING)

Salary: $60,103.16 - $90,155.00 Annually
Location : GRPSTC 11550 W. Glendale Ave., Glendale, AZ
Job Type: Full Time
Job Number: 2024-03673
Department: Police Services
Opening Date: 04/16/2024
Closing Date: Continuous
Hours per Week: 40
Description
This recruitment process is for in state and out-of-state Police lateral dispatchers and will be used to fill full-time, regular status Police Dispatcher positions within the Glendale Police Department.
* * * * * * * * * *All communication will be done by email or phone. Please be sure to use a valid email address and phone number on your application and check your email regularly.
Lateral Police Dispatcher hiring process is dependent on experience at a comparable law enforcement agency.
Answers emergency and non-emergency telephone calls, dispatches and monitors officers, and enters information into criminal justice information systems.
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ABOUT GLENDALE POLICE DEPARTMENT
Located on the western edge of the Phoenix metropolitan area, Glendale is a culturally diverse community with approximately 250,000 residents. Glendale is also an exciting sports, shopping, and entertainment destination, famous for its well-preserved charm.
The Glendale Police Department employs 459 sworn officers and 163 civilian employees. The Department is organized into three functional bureaus: the Operations Bureau, the Investigative and Administrative Services Bureau, and the Support Services Bureau. Under these bureaus are six divisions: Administrative Services, Special Operations, Criminal Investigations, Support Services, Gateway Patrol and Foothills Patrol. New officers can expect to serve in one of the two patrol divisions for their first two years following field training, after which time they can apply for any number of specialty assignments. These include SWAT, Bomb Squad, K-9, Motors, Detective, Vehicular Crimes, Training and others.
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For recruiting updates, testing information, tips, and videos to help you through the process, follow us online:
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Essential Functions

1. Answers incoming telephone lines, such as 911 emergency, non-emergency lines, TTY for the hearing impaired and text to 911.
2. Dispatches calls to proper emergency/police units on the main police channel, police information channel or the major incident restricted channel and enters appropriate information into computer aided dispatch system.
3. Maintains status and awareness of police units and activities and monitors alarms; provides supplemental information to officers and other personnel as needed.
4. Prioritizes calls, monitors channels during critical incidents, determines appropriate officers to respond and dispatches information to appropriate personnel.
5. Performs ACIC/NCIC entries, uses computer systems such as Motorola Premier One CAD/WEBRMS, ACJIS/JWI, ShotSpotter, 3SI and Motorola Radio Systems.
6. May be required to testify in court.
7. Assists in the training and evaluation of new Police Dispatchers and Police Officer Call takers.
8. Maintains various department records, reference books, and reports.
9. Performs validation audits and other computerized data entry work.
10. Performs other related duties as assigned.

Minimum Qualifications/Special Requirements/Success Factors
High school education and one year experience in the operation of telecommunication equipment, computers, or base radios preferably in a public safety environment. Preference will be given to candidates with prior law enforcement dispatching experience. Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.
Knowledge of:
Radio, telephone, and computer equipment in the Communications areas
City, State and Federal laws regarding emergency communications and criminal justice information systems
Departmental policies, procedures, and general orders
Community resources available to citizen callers
Police patrol procedures
Ability to:
Operate computerized criminal justice information systems
Work under pressure in emergency and stressful situations and at several tasks concurrently. Quickly and accurately obtain pertinent information
Independently operate a base radio station and learn radio codes and call letters
Learn the geography of the City
Establish and maintain effective working relationships with co-worker, other city personnel, outside agencies and the general public
Communicate clearly and concisely, both orally and in writing
Special Requirements
Shift work is required.
Terminal Operator Certification, Level A, within 6 months of hire.
Ability to type 35 wpm.
Applicants will be required to undergo drug testing prior to employment and will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy.
Physical Requirements/Working Conditions
Intense concentration and prolonged attentiveness required during emergency communications.
Interaction with distraught or abusive individuals.
Hearing: Uncorrected hearing with no loss greater than 25 dB in the 500, 1000, 2000, or 3000 hertz frequencies.
Vision: Must have at least 20/80 vision, correctable to 20/20 with contact lenses or glasses; or 20/200 vision, correctable to 20/20 with soft contacts.
Applying in this recruitment does not preclude you from applying in other City of Glendale recruitments. If you are not selected for this position, you would need to reapply to receive consideration. Candidates will be notified by email of their standing in the recruitment process, including any limitations on reapplication.
Glendale is an Equal Opportunity Employer and values diversity at all levels of the workforce.
Applicants may obtain a copy of the City of Glendale's EEOP Utilization Report here or upon request from the City of Glendale's Human Resources & Risk Management Office.
Benefit information is outlined here:
01
AA) By indicating yes to this question, I understand and acknowledge the following information:If disqualified, or otherwise not selected for employment, I am NOT entitled to disclosure of the reason for the hiring decision.Any omission, misrepresentation, or falsification when answering these supplemental questions, or in any subsequent interview or hiring document, may permanently disqualify me from any employment with the Glendale Police Department.I also affirm that the information and answers provided by me to all items in this supplemental questionnaire are, to the best of my knowledge, true, complete and accurate. I understand that any false statements, including written, can be prosecuted under ARS 13-2704, Unsworn Falsification, a Class-2 Misdemeanor.

• Yes
• No

02
AB) Do you understand that ANY omission, misrepresentation, or falsification on this or any other interview or hiring document could result in your permanent disqualification from employment or termination from the Glendale Police Department?

• Yes
• No

03
AC) A polygraph examination WILL BE administered as part of this hiring process. For the positions of Police Officer, Police Communications Specialist, and Police Detention Officer, a psychological examination WILL BE administered in addition to the polygraph examination. Do you understand this information?

• Yes
• No

04
AH) Have you ever served in the Armed Forces of the United States?Note: You will be required to provide proof of military service and discharge status (Form DD-214) at a later stage in the hiring process.

• Yes
• No

05
AI) If you have served in the Armed Forces of the United States, please indicate which branch.
06
AJ) If you have served in the Armed Forces of the United States, please indicate your discharge date.
07
AK) If you have served in the Armed Forces of the United States, please indicate your type of discharge.
08
AL) Have you EVER committed, been convicted of, plead guilty to, or plead no contest to misdemeanor charges?

• Yes
• No

09
AM) If YES, please provide details on each incident. Include the date of the incident, location (city/state), police agency involved, the offense alleged, and the disposition and punishment. Remember to include offenses while you were a juvenile. If NO, type "N/A".
10
AN) Have you EVER committed, been convicted of, plead guilty to, or plead no contest to felony charges?

• Yes
• No

11
AO) If YES, please provide details on each incident. Include the date of the incident, location (city/state), police agency involved, the offense alleged, and the disposition and punishment. Remember to include offenses while you were a juvenile. If NO, type "N/A".
12
AP) Have you EVER been physically arrested or cited and released for ANY criminal offense in any state, including as a juvenile?This would include violations such as DUI's, Reckless Driving, Cancelled, Refused, Suspended, or Revoked License, Fictitious Plates, etc. This includes any offenses that were expunged or sealed upon becoming an adult. Include ANY charges, which might have been later dismissed, reduced or expunged by the courts, prosecutor or pursuant to any plea agreement.

• Yes
• No

13
AQ) If YES, please provide details on each incident. Include the date of the incident, location (city/state), police agency involved, the offense alleged, and the disposition and punishment. Remember to include offenses while you were a juvenile. If NO, type "N/A".
14
AR) List ALL traffic citations that you have received as an adult OR a juvenile, regardless of the disposition. Include the city and state in which it occurred, the date, the offense alleged and the disposition of the offense. Do not include parking tickets. Type "N/A" if none.
15
AS) List below ALL drivers' license suspensions and/or revocations that you have received. Include the reason for the suspension/revocation, the city and state in which it occurred, the date and the disposition of the offense. Type "N/A" if none.
16
AT) Have you EVER been questioned by a law enforcement official (including court officials) for ANY reason? Include any incident as a juvenile or as an adult.

• Yes
• No

17
AU) If YES, please provide details on each incident. Include the date of the incident, location (city/state), police agency involved, the offense alleged, and the disposition and punishment. Remember to include offenses while you were a juvenile. If NO, type "N/A".
18
AV) Have you EVER attended ANY court proceeding or counseling regarding school discipline or criminal matters? Include any incident while attending school as a juvenile or as an adult.

• Yes
• No

19
AW) If YES, please provide details. If NO, type "N/A".
20
AX) Have you EVER stolen, illegally acquired, misappropriated, or shoplifted ANYTHING as an adult OR as a juvenile (whether detected or not)?

• Yes
• No

21
AY) If YES, please provide details. Include what was taken, the approximate value, if you were an adult or juvenile, and the circumstances that led to you taking the item(s). If NO, type "N/A".
22
AZ) Have you EVER knowingly or inadvertently been in possession of ANY stolen property?

• Yes
• No

23
BA) If YES, please provide details. Include what you were in possession of, the approximate value, if you were an adult or juvenile, and the circumstances that led to you taking the item(s). If NO, type "N/A".
24
BB) Have you EVER committed or been present during the commission of any computer crimes, whether as an adult or a juvenile? This includes, but is not limited to computer hacking, illegally downloading of music or videos, or any other types of computer fraud.

• Yes
• No

25
BC) If YES, please provide details. Include the date of each incident, location (city/state) and the circumstances involved. If NO, type "N/A".
26
BD) Have you EVER viewed, downloaded, shared, or distributed ANY form of known child pornography or photographs depicting known children in a sexual manner, whether as an adult or juvenile?

• Yes
• No

27
BE) If YES, please describe the circumstances in full, including websites. Include the date of each incident, how you got it, how many times, etc. If NO, type "N/A".
28
BF) Have you EVER committed any sex offenses with a minor? This would include any acts as an adult or juvenile.

• Yes
• No

29
BG) If YES, please provide details. Include the date of each incident, location (city/state), ages, and the circumstances involved. If NO, type "N/A".
30
BH) Have you EVER committed ANY act of domestic violence, against a spouse, significant other, or family member, whether as an adult OR juvenile?

• Yes
• No

31
BI) If YES, please provide details. If NO, type "N/A".
32
BJ) Have you EVER committed any other sexual offenses, other than those previously disclosed, that would be a violation of the law? Do not include in your response consensual sexual conduct between adults, unless it involved the payment of money or other gratuities. This would include any acts as an adult or a juvenile.

• Yes
• No

33
BK) If YES, please provide details. Include the date of each incident, location (city/state) and the circumstances involved. If NO, type "N/A".
34
BL) Have you EVER committed or been