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Gate Agent Jobs in Boston, MA (NOW HIRING)

Adaptive

Customer Success Manager

Boston, MA · On-site

Decompose each customer's messy, real-world accounting process into agent logic -- defining triggers, tools, approval gates, override paths, and dry-run modes -- and decide where automation is safe ...

Proofpoint

Software Engineer - AI Platform Team

Boston, MA · On-site

$112.70 - $177.10/hr

AI-assisted developer workflows, eval-driven release gates, OpenTelemetry for LLM/agent traffic, cross-product AuthX, etc. * Design agent runtimes and SDKs on frameworks like LangGraph, OpenAI Agents ...

New

Menzies Aviation

Security Agent

East Boston, MA · On-site

$20.75/hr

Role Purpose The Airport Security Agent is responsible for maintaining the safety and security of ... Conduct routine patrols of airport terminals, gates, and ramp areas * Respond to security incidents ...

Menzies Aviation

Security Agent

East Boston, MA · On-site

$20.75/hr

Role Purpose The Airport Security Agent is responsible for maintaining the safety and security of ... Conduct routine patrols of airport terminals, gates, and ramp areas * Respond to security incidents ...

Menzies Aviation

Security Agent

East Boston, MA · On-site

$20.75/hr

Role Purpose The Airport Security Agent is responsible for maintaining the safety and security of ... Conduct routine patrols of airport terminals, gates, and ramp areas * Respond to security incidents ...

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All JobsGate Agent JobsGate Agent Jobs in Boston, MA

Gate Agent information

See Boston, MA salary details

$17

$19

$21

How much do gate agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for gate agent in Boston, MA is $19.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $21.68 per hour, depending on experience, location, and employer.

What is the difference between Gate Agent vs Ticket Agent?

AspectGate AgentTicket Agent
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentAirport gate area, assisting passengers boarding flightsTicket counters, assisting with ticketing and check-in
Employer & IndustryAirlines, airports

Both Gate Agents and Ticket Agents require similar credentials and work in airport environments. Gate Agents focus on boarding passengers at the gate, while Ticket Agents handle ticketing and check-in processes. Understanding these roles helps travelers and job seekers distinguish their responsibilities within the airline industry.

What are some common challenges gate agents face during peak travel times, and how can they effectively manage them?

Gate Agents often experience increased stress during peak travel periods due to high passenger volumes, tight flight schedules, and unexpected delays. Managing long lines, addressing passenger concerns, and ensuring timely boarding are frequent challenges. Effective Gate Agents rely on strong communication, quick problem-solving, and teamwork with flight crews and ground staff to keep operations smooth. Staying organized and maintaining a calm, customer-focused demeanor can greatly help in handling these high-pressure situations.

What are the key skills and qualifications needed to thrive as a gate agent, and why are they important?

To thrive as a Gate Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, boarding software, and communication devices is important for daily operations. Outstanding interpersonal skills, problem-solving abilities, and the capacity to remain calm under pressure help Gate Agents excel in assisting passengers and handling disruptions. These skills ensure smooth boarding processes, positive passenger experiences, and efficient resolution of travel challenges.

What can a gate agent do?

A gate agent is responsible for checking passengers in, issuing boarding passes, and managing boarding procedures at the gate. They also handle flight updates, assist with passenger inquiries, and coordinate with flight crews to ensure smooth boarding and departure processes.

How hard is it to become a gate agent?

Becoming a gate agent typically requires a high school diploma or equivalent, customer service experience, and good communication skills. Employers often look for the ability to handle stressful situations, operate airline or airport systems, and work flexible hours, including weekends and holidays. Training is usually provided on the job, and some positions may require certification in security or safety procedures.

What is a gate agent?

A gate agent works at the boarding gates of an airport. As a gate agent, you most likely work for a single airline and move to various gates as needed. Your job duties include checking boarding passes, assisting passengers onto flights, upgrading seats, accommodating tardy passengers, and other similar duties. Many gate agents double as airline customer service agents. You take on additional tasks like talking to customers on the phone, staffing the airline’s ticketing desk, and checking baggage. You are a public representative of your airline, so a friendly and professional demeanor is a must.

How much money do gate agents make?

Gate agents typically earn an average hourly wage of around $12 to $20, which can translate to approximately $25,000 to $42,000 annually for full-time positions. Salaries vary based on experience, airline, location, and whether the role includes benefits or overtime opportunities.
More about Gate Agent jobs
What are the most commonly searched types of Gate Agent jobs in Boston, MA? The most popular types of Gate Agent jobs in Boston, MA are:
What are popular job titles related to Gate Agent jobs in Boston, MA? For Gate Agent jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Gate Agent jobs in Boston, MA look for? The top searched job categories for Gate Agent jobs in Boston, MA are:
What cities near Boston, MA are hiring for Gate Agent jobs? Cities near Boston, MA with the most Gate Agent job openings:
Gate Agent jobs near you
Infographic showing various Gate Agent job openings in Boston, MA as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,604 per year, or $19.5 per hour.

Customer Service Gate Agent (Full-Time)

Aaregional

Boston, MA

$18.25/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 8 days ago

Job description

We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers with boarding the aircraft. This role monitors computerized passenger boarding, assists customers with special needs, and changes customer flight itinerary as required. The successful candidate will be able to successfully complete the Gate Agent training course, lift seventy (70) pounds, and work all shifts. This position will report to the General Manager.

Essential Duties:

  • Assist passengers in boarding and disembarking flights

  • Monitor computerized passenger boarding

  • Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors

  • Change customer flight itinerary and seat assignments as required

  • Operate the Jetway

  • Work as a team to provide excellent customer service and meet corporate objectives

Job Qualifications and Competencies:

  • Successful completion of training course

  • Ability to meet company goals and customer expectations in a high energy environment

  • Effective communication skills

  • Ability to organize, prioritize, and multitask

Preferred Qualifications:

  • Previous airline experience

  • Previous employment as a front-line customer service provider

  • Basic knowledge of computer applications and programs

Work Environment:

  • Use of telephones, computers, and other office equipment

  • Airport ramp environment, subject to varied weather conditions and elevated noise levels

  • All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

  • Handle objects up to 70 pounds

  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate:

$18.25/Hourly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline:

August 13, 2026Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.

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