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Garden Customer Service Jobs (NOW HIRING)

Burpee Gardening Family

Customer Service Representative

Warminster, PA · On-site

$16 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative We're the nationwide leader in home gardening and have been inspiring gardeners for over 150 years. As a privately owned seed, plant, and garden goods company, we ...

Hilltop Farms & Market LLC

Garden Center

Trussville, AL · On-site

$12 - $16/hr

  • PTO

Provide exceptional customer service by assisting customers with plant selection, gardening advice, and product recommendations. * Maintain the overall cleanliness and organization of the garden ...

Hilltop Farms & Market LLC

Garden Center

Trussville, AL · On-site

$12 - $16/hr

Provide exceptional customer service by assisting customers with plant selection, gardening advice, and product recommendations. * Maintain the overall cleanliness and organization of the garden ...

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Garden Customer Service information

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How much do garden customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for garden customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are common challenges faced by Garden Customer Service representatives, and how can they be addressed?

Garden Customer Service representatives often encounter challenges such as assisting customers with plant identification, diagnosing plant health issues, and providing care recommendations for a variety of gardening products. Staying up-to-date with seasonal plant needs and managing customer expectations during peak gardening seasons can be demanding. To address these challenges, it's helpful to continually expand your horticultural knowledge, collaborate closely with your team and garden center experts, and utilize available reference materials or digital tools. Strong communication skills and patience are also essential for providing clear guidance and building customer trust.

What is the difference between Garden Customer Service vs Garden Sales Associate?

AspectGarden Customer ServiceGarden Sales Associate
Primary RoleAssist customers with inquiries, provide product information, handle complaintsPromote and sell gardening products, assist customers in selecting items
Required SkillsCustomer service, communication, problem-solvingSales techniques, product knowledge, customer interaction
Work EnvironmentRetail garden centers, nurseries, outdoor storesRetail garden centers, nurseries, outdoor stores
Common CertificationsCustomer service experience, horticultural knowledge (optional)Sales experience, horticultural knowledge (optional)

Both roles are vital in garden retail settings, with Garden Customer Service focusing on assisting and supporting customers, while Garden Sales Associates actively promote and sell gardening products. Understanding these differences helps job seekers target the right position based on their skills and interests.

What are the key skills and qualifications needed to thrive as a Garden Customer Service representative?

To thrive as a Garden Customer Service representative, you need a solid understanding of horticulture, plant care, and retail sales, often supported by experience or relevant training in gardening or landscaping. Familiarity with point-of-sale (POS) systems and inventory management software is typically required. Excellent communication, patience, and problem-solving skills help you address customer inquiries and build rapport. These skills and qualifications are important to ensure customers receive accurate advice, quality service, and a positive shopping experience.

What is a Garden Customer Service representative?

A Garden Customer Service representative is a retail employee who assists customers with their gardening needs, such as selecting plants, gardening tools, and outdoor products. They provide advice on plant care, landscaping options, and help resolve any issues related to garden products. Their role often includes answering questions, offering product recommendations, and ensuring a positive shopping experience in the garden center or department. Additionally, they may handle returns, process transactions, and maintain displays to keep the area attractive and organized.
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What are the most commonly searched types of Garden Customer Service jobs?

The most popular types of Garden Customer Service jobs are:

What job categories do people searching Garden Customer Service jobs look for?

The top searched job categories for Garden Customer Service jobs are:

Infographic showing various Garden Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Burpee Gardening Family

Warminster, PA • On-site

$16 - $21.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Customer Service Representative

We're the nationwide leader in home gardening and have been inspiring gardeners for over 150 years. As a privately owned seed, plant, and garden goods company, we reach millions of gardeners each year across retail, direct-to-consumer, and e-commerce channels. At Burpee, we're driven by quality, innovation, and a deep passion for helping people grow successfully at home. Our brand is one of the most recognized and trusted names in gardening, built on generations of expertise and a commitment to excellence. This is your chance to join a company with a rich legacy, a loyal customer base, and a team that takes pride in helping gardens, and careers, grow.

We have an immediate opening for our Customer Service Representatives to join our growing team onsite in our Warminster, PA headquarters. Burpee is dedicated to providing our customers with an exceptional overall experience so we are seeking high energy, courteous, professional individuals for this highly important role. As a Customer Service Representative, you will support and attract potential customers by providing helpful information, answering product and service questions, suggesting information about other products and services, and resolving complaints that are satisfactory to the customer.

The successful candidate for the Customer Service position will be detail-oriented, customer focused, and have excellent verbal and written communication skills. The ability to follow up and follow through is critical in this role. Candidates must be flexible and able to work occasional evening and weekend hours during peak season.

Location: 300 Park Ave, Warminster PA. Monday - Friday 8:30am-5pm. 100% Onsite.

Key Responsibilities:
  • Communicate with customers, answer phone calls, respond to customer email inquiries & performs live chat assistance.
  • Troubleshoot & research customer order problems.
  • Perform data entry of phone, mail & Burpee.com orders.
  • Processes order returns & replacements.
  • Assist with filing & various special projects as needed
  • Perform all other duties as assigned.
Minimum Qualifications:
  • High school diploma or equivalent required; some college coursework preferred.
  • 1+ year of customer service experience in a call center or similar high-volume environment.
  • Strong verbal and written communication skills with a professional and empathetic phone manner.
  • Ability to navigate multiple systems, databases, and web-based tools simultaneously.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook) and CRM/ticketing systems.
  • Demonstrated ability to handle high call volumes, manage time effectively, and maintain accuracy under pressure.
  • Strong problem-solving skills and ability to de-escalate challenging situations.
  • Reliable attendance and punctuality.
Benefits:
  • Medical, Dental, Vision
  • Health Reimbursement Account
  • 401(k) Plan with company match
  • Generous Paid Time Off
  • Employee Assistance Program
  • Tuition Reimbursement
  • Training and Development
  • Short / Long Term Disability
  • Life Insurance
  • KASHABLE loan program
  • Free garden vegetables from our farm from June to September!

Apply