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Gaming Technical Support Jobs (NOW HIRING)

NICE

Technical Support Engineer

Richardson, TX · On-site

We're game changers. And we play to win. We set the highest standards and execute beyond them. And ... Experience in technical support * Knowledge of Windows/Linux * Familiarity with support tools

Exploreomni

Technical Support Manager

San Francisco, CA · On-site

About the Role We are looking for a Technical Support Manager to lead and grow our Product Expert ... You thrive in high‑growth environments and enjoy "building the playbook while playing the game.

Looq AI

Technical Support Specialist

San Diego, CA · On-site

$75K - $85K/yr

Skip to content Technical Support Specialist Established in 2021,LooqAI is not your average tech ... Our innovative survey technology platform, theLooqplatform, is changing the game. It enables ...

Collectors Holdings, Inc.

Our services span collectible trading cards, autographs, comic books, coins, video games, event ... Technical Support Engineer**to join the IT Service Desk team for a new function. You will be ...

Collectorsuniverse

Technical Support Engineer

Plano, TX · Hybrid

$41 - $67/hr

Our services span collectible trading cards, autographs, comic books, coins, video games, event ... We're currently looking for a Technical Support Engineer to join the IT Service Desk team for a new ...

Boardroom Appointments

Dutch Gaming Support Agent

Dutch Gaming Support Agent Johannesburg, South Africa Or refer someone About The Job Dutch Gaming ... Able to work on a part-time basis Technical Requirements: * Minimum internet speed: 10 Mb/s ...

iManage

Technical Support Engineer

Chicago, IL · On-site

Being a Technical Support Engineer at iManage means... You're passionate about problem-solving and ... Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and ...

DVSport

Replay Technical Support Specialist

Baltimore, MD · Remote

$45K - $55K/yr

... sideline during a game, how teams prepare for an opponent using video, what gives sports ... The Replay Technical Support Specialist is responsible for supporting, integrating and maintaining ...

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

Are you passionate about technology, whether it be gaming, building computers or just helping ... We train our Tier 2 Technical Support Specialists to work onsite at our Call Center and be our in ...

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Gaming Technical Support information

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How much do gaming technical support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for gaming technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What cities are hiring for Gaming Technical Support jobs?

Cities with the most Gaming Technical Support job openings:

What states have the most Gaming Technical Support jobs?

States with the most job openings for Gaming Technical Support jobs include:

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For Gaming Technical Support jobs, the most frequently searched job titles are:

Manager, Technical Support

Philadelphia, PA

FreedomPay
IT Services • 11 - 50 employees
Learn more about FreedomPayexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago

Job description

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere. 

The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical Support team in a fast-paced, customer-focused, 24/7 payments environment. This role oversees the daily operation of the support function, ensuring timely resolution of customer issues, operational excellence, and a high standard of service delivery. The Manager will partner closely with internal teams and external customers to support a complex ecosystem that includes payment gateways, web portals, point-of-sale integrations, payment devices, hospitality and retail systems, and merchant-facing applications.

This leader will drive continuous improvement, establish and maintain support processes, coach and develop team members, and provide escalation management for critical customer issues. The ideal candidate understands the demands of supporting a mission-critical, always-on platform and is comfortable leading teams that operate in a 24/7 support environment.

 
Key Responsibilities
  • Lead, mentor, and develop a team of Technical Support Analysts, fostering a culture of accountability, collaboration, and customer service excellence.
  • Manage day-to-day support operations, ensuring service levels and customer expectations are consistently met.
  • Act as an escalation point for complex technical and customer issues, coordinating resolution efforts across teams.
  • Monitor support performance, identify trends, and drive operational improvements to enhance efficiency and service quality.
  • Establish, maintain, and improve support processes, procedures, and knowledge management resources.
  • Partner with Product, Engineering, Operations, and Customer Success teams to address recurring issues and improve the customer experience.
  • Ensure the team is prepared to support FreedomPay's highly available, 24/7 payments platform and related technologies.
  • Support staffing, scheduling, workforce planning, and on-call coverage as needed.
  • Provide regular reporting and updates on team performance, customer issues, and operational metrics.
  • Promote a customer-first mindset while maintaining a strong focus on operational excellence and continuous improvement.
Requirements
  • Bachelor's degree from an accredited university.
  • 5+ years of technical support, help desk, software support, or related experience.
  • 2+ years of experience leading, mentoring, or managing technical support professionals.
  • Experience supporting customers in a 24/7 operational environment, preferably within payments, financial technology, SaaS, hospitality, or retail technology.
  • Experience supporting, configuring, or troubleshooting POS and PMS systems such as Micros, Opera, Aloha, or InfoGenesis.
  • Experience with payment processing, payment gateways, financial services, or related technologies.
  • Demonstrated experience managing escalations and driving resolution of complex technical issues.
  • Strong investigation, diagnostic, and problem-solving skills.
  • Experience developing and improving support processes, documentation, and knowledge base resources.
  • Excellent written and verbal communication skills; Spanish language skills are a plus.
  • Strong leadership, coaching, and team development abilities.
  • Ability to thrive in a fast-paced environment and effectively manage competing priorities.
  • Willingness to support and lead within a 24/7 operational model and participate in after-hours escalations when necessary.
  • Some travel may be required.
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.
 
FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.