Gaming Customer Support Jobs in Remote, OR (NOW HIRING)

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.

Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.

The primary function of this position is to promote a safe and secure environment for the Ko-Kwel Casino Resort, its guests, and employees. This position also observes and ensures that overall operations conform to casino policy.

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Report safety issues and hazards to Supervisor and/or Safety Committee.
• Provide guest and employee escorts to and from the casino when requested or as needed to ensure their safety and protection.
• Provide escorts for large sums of money and chips in the casino to ensure the security of transfer.
• Ensure compliance of casino policy and report policy infractions to immediate supervisors.
• Provide patrols of all casino and surrounding company property i.e., CEDCO building & Tribal offices.
• Conduct and/or assist with machine and table drops.
• Maintains a working knowledge of those guests and/or employees who have been banned from re-entering the property and advises appropriate individuals and departments when observing trespassers on property.
• Accepts identification from all persons who appear to be under the age of twenty-one, to ensure compliance with applicable gaming regulations.
• Provide appropriate verbal or physical interventions in order to stop altercations or other disruptions on property.
• Observe and report any suspicious activity or drug use to supervisors.
• Observe and use proper chain of command.
• Respond to and/or assist with medical emergencies.
• Maintain daily activity reports and head counts.
• Perform dispatch duties and may coordinate solutions or provide guidance to guests and employees during drills or emergency situations.
• Operates company vehicles as directed.
• Generate necessary written reports regarding security related incidents involving guests, employees and/or the facility.
• Operate security surveillance system.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

• High School Diploma or GED required.
• Must be 21 years of age or older.
• Must have a current valid Oregon Driver's License.
• Candidates with one year of previous public safety, casino security, military or other related experience preferred.
• Candidates with a background in customer service or previous experience in the hospitality industry desired.
• The ability to speak effectively and persuasively to a diverse customer and employee base and follow verbal instructions.
• Strong written communication and observation skills with the ability to write reports and correspondence.
• The ability to read and comprehend documents such as safety rules, policies and procedures and instructions.
• Must maintain OLCC certification.
• Must maintain CPR and First Aid certification.
• Computer skills must include Microsoft Word, Office, and Windows applications and also ability to learn iTrak database.
• Must pass and remain in compliance with Coquille Gaming Commission background check and drug free workplace policies.
• Ability to travel as needed to support other locations.

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you.  Ability to work weekends, holidays and evening hours as business demands. While performing duties of this position, employee is required to sit occasionally, stand for extended periods, walk frequently, lift 40 pounds, and use hands to; finger, handle, or feel objects, tools, or controls with periods of occasional repetitive motion. Ability to manage stress appropriately, make decisions under pressure, manage anger, fear, hostility and violence of others appropriately. The casino work environment may expose you to secondhand smoke on a regular basis.  This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.