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Phil Long Ford of Motor City is seeking an Experienced Quick Lane Service Advisor for our Service Department. If you are outgoing, hardworking, reliable, and goal orientated, we need you on our team. The ideal candidate will be fun, positive and motivated to provide our customers the best first impression for our Service Department. Four to five years previous service writer experience required. This position opens the door to many career path opportunities.

Salary Range $45,000 - $150,000 (Commission & Bonuses). Paid time off from day one! Up to a $2,500 sign on bonus!

Why Work Here?

• Training and development are provided regularly
• Fulfilling job, helping customers keep their vehicles safe
• Positive feedback, coaching & mentoring from management
• Fun spiffs, gamification and competitions
• Great career path opportunity
• Awesome health benefits (and an on-site gym!)
• All the tools you need to succeed are provided
• Phil Long gives back to the community
• State of the art facility
• Team building activities

Job Summary

Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Essential Duties

• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time." Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Maintains a professional appearance.
• Keeps the work area clean.
• Other tasks as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Work experience in CDK is a plus!

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Ability to define problems, collect data, establish facts and draw valid conclusions.

Education and/or Experience:

• High School Diploma
• Four to five years related experience and/or training preferred

Benefits (Eligibility dependent upon employment status)

• Medical, Dental, Vision, PTO, 401k, FSA/ HSA, Basic Life Insurance, Long Term Disability, Legal Insurance, Employee Assistance Program, Onsite Fit Factories, Employee Clinic

Job Title:

Quick Lane Service Advisor

Job Category:

Customer Service

Location:

Phil Long Ford of Motor City

Travel Required:

Limited

Level/Salary Range:

$45,000 - $150,000 (Commission + Bonuses)

Position Type:

Full Time