Game Player Support Remote Jobs in Boca Raton, FL

Project Engineer - Professional Services Team

VXIT is a fast-paced, growing IT Managed Service Provider delivering technology services to small and medium businesses across many industries. We're looking for an experienced project engineer to join our Professional Services team — someone who can run complex infrastructure projects from end to end and bring real cloud depth to the table.

About the Role

This is a well-rounded project engineer role with meaningful cloud depth — not a cloud specialist, not a generalist. You should be equally comfortable replacing a server stack in a client's office as you are architecting a hybrid Azure environment. You'll lead projects, resolve hard escalations, and serve as a technical resource for the broader team on complex Microsoft Azure and infrastructure work.

Qualifications

• Minimum 6 years’ experience in a L3 Support or IT Projects role.
• You must have experience working for a Managed Service Provider.
• Proven track record leading and completing infrastructure projects including server replacements, network stack design, physical office buildouts and moves, VoIP deployments, on-premises to cloud migrations, cloud-to-cloud migrations, email security implementations, and Active Directory to Entra ID migrations.
• Strong hands-on Microsoft Azure experience including Azure VMs and storage, Azure networking, hybrid identity, Entra ID, and on-premises AD integration. Azure Virtual Desktop experience is a plus.
• Ability to scope and estimate projects accurately given business objectives.
• Strong customer service instincts — you can communicate clearly with a business owner, not just another engineer.
• Excellent communication via email, phone and in person.
• Ability to train and educate larger groups effectively, both internally and externally facing.
• Ability to build rapport with clients in all situations.
• Expert level troubleshooting and critical thinking skills.
• Positive and professional demeanor.
• Organization and the ability to manage a workload of several projects or escalations simultaneously.
• Proven ability to be an escalation point for less experienced technicians

Responsibilities

• Lead and execute infrastructure and cloud projects across server hardware, networking, Microsoft 365, and Azure environments.
• Architect and implement Azure environments when projects call for it.
• Resolve technically challenging escalations across a wide range of technologies.
• Participate in client discovery sessions and translate business needs into technical designs.
• Scope and estimate projects in collaboration with the sales and solutions team.
• Mentor and elevate other engineers on the team.
• Develop and deliver training for clients where needed.
• Maintain accurate documentation and uphold technical standards.
• Track all time for billing and team metrics via ConnectWise.

Technical Experience

• All modern Microsoft Windows Operating Systems, Workstation and Server versions.
• Apple hardware, Macs, iPhones, and OSX.
• Networking, TCP\IP and common troubleshooting commands.
• Ability to troubleshoot and support networking hardware including firewalls, switches, routers, and wireless access points from various manufacturers.
• Active Directory\Azure Active Directory
• Anti-Virus, EDR, MDR, Security Solutions and Email Security
• G Suite for Business
• Microsoft 365/Office 365
• VoIP Phone systems
• DNS
• Backup and Recovery
• Intune
• Remote Monitor and Management tools
• Professional Services Automation (PSA) – ConnectWise Manage
• Avanan, Barracuda, Proofpoint
• Security Awareness Training tools

Non-Technical Qualifications

• Communication – early and often
• Hustle – today not tomorrow
• Intention – In pace and purpose
• Empathy – Caring starts with People
• Fun\Sense of Humor – Enjoy the ride
• Punctuality
• Self-starter
• Problem solving
• Inter-personal skills, Team Player
• Ethical
• Good attitude
• Confidence

www.vxit.com