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Game Day Operations Manager Jobs in Tennessee (NOW HIRING)

JLL

Global Operations Manager

Memphis, TN · Remote

$84K - $109K/yr

What your day-to-day will look like: Operational Execution & Process Management * Execute operational strategies and initiatives that enhance service delivery effectiveness. Implement standardized ...

New

Suburban Propane

Operations Manager

Clarksville, TN

Responsibilities * Assist with the day to day operations of a local Customer Service Center (CSC ... Oversee and manage the daily distribution and/or service workload, project workforce and material ...

Suburban Propane

Operations Manager

Clarksville, TN · On-site

We are currently looking for an energetic and motivated Operations Manager to play a pivotal role ... Medical, dental, and vision (eligibility after just 30 days of employment) * Paid time off that ...

Crunch Fitness

Operations Manager

Altamont, TN · On-site

Job Summary As an Operations Manager , you will be responsible for the day-to-day member and team experience within your club. From new member onboarding to staff training and performance coaching ...

Suburban Propane

Operations Manager

Clarksville, TN · On-site

Responsibilities * Assist with the day to day operations of a local Customer Service Center (CSC ... Oversee and manage the daily distribution and/or service workload, project workforce and material ...

Crunch Fitness

Operations Manager

Knoxville, TN · On-site

Job Summary As an Operations Manager , you will be responsible for the day-to-day member and team experience within your club. From new member onboarding to staff training and performance coaching ...

Dayton Freight

Operations Manager

Memphis, TN · On-site

Paid holidays (8); paid vacation and personal days Operations Managers develop methods and procedures for the most efficient and economical routing and movement of customers' freight in an error-free ...

Dayton Freight

Operations Manager

Lebanon, TN · On-site

Paid holidays (8); paid vacation and personal days Operations Managers develop methods and procedures for the most efficient and economical routing and movement of customers' freight in an error-free ...

Zoaka Logistics

Operations Manager

La Vergne, TN

$55K - $65K/yr

We are seeking a dynamic and strategic Operations Manager to lead and oversee the daily operations ... Ability to work early mornings, weekends, and holidays, as logistics operates 7 days a week. * Tech ...

LAZ Parking Georgia, LLC

Operations Manager

Memphis, TN

$65K - $75K/yr

Operations Manager - Memphis * Pay Range - $65k-$75k * Growth Opportunities * Pay Activ On-demand ... Primarily manage the day-to-day activities of the parking facility, including, but not limited to ...

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Game Day Operations Manager information

What are some common challenges faced by game day operations managers during live events, and how can they be addressed?

Game Day Operations Managers often encounter challenges such as last-minute schedule changes, coordinating large teams of staff and volunteers, and ensuring seamless communication across departments. Managing unexpected issues, like equipment failures or crowd control concerns, also requires quick thinking and adaptability. Successful managers prepare by developing detailed contingency plans, maintaining open lines of communication, and fostering strong relationships with vendors, security, and venue staff. Regularly reviewing post-event feedback helps identify areas for improvement and streamline future operations.

What are the key skills and qualifications needed to thrive as a game day operations manager?

To thrive as a Game Day Operations Manager, you need strong organizational skills, event management experience, and a background in sports administration or related fields. Familiarity with event management software, ticketing systems, and safety regulations is typically required. Excellent communication, leadership, and problem-solving abilities help you effectively coordinate staff and respond to unexpected issues. These skills ensure smooth event execution, positive fan experiences, and the safety and efficiency of game day operations.

What is a game day operations manager?

Game Day Operations Managers are professionals responsible for overseeing all logistical and operational aspects of sporting events on the day of the game. Their duties typically include coordinating with teams, venue staff, security, vendors, and volunteers to ensure that the event runs smoothly and safely. They handle any issues that arise during the event, manage schedules, and work to provide an excellent experience for fans, players, and staff. Game Day Operations Managers play a key role in creating a seamless and enjoyable event atmosphere.

What is the difference between Game Day Operations Manager vs Event Coordinator?

AspectGame Day Operations ManagerEvent Coordinator
Primary FocusManaging game day logistics, staff, and operations at sports venuesPlanning and executing various events, including sports, corporate, and social gatherings
Work EnvironmentSports stadiums, arenas, or sports complexes during game daysEvent venues, conference centers, or outdoor locations for diverse events
Required CredentialsExperience in sports management, logistics, or operations; certifications varyEvent planning experience; certifications like CMP or CSEP beneficial

The Game Day Operations Manager primarily focuses on managing logistics and staff during sports events, ensuring smooth game day operations. In contrast, an Event Coordinator handles a broader range of events, coordinating all aspects from planning to execution. Both roles require strong organizational skills and experience in event or operations management, but their scope and environments differ significantly.

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What job categories do people searching Game Day Operations Manager jobs in Tennessee look for? The top searched job categories for Game Day Operations Manager jobs in Tennessee are:
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Game Day Operations Manager jobs near you

Operations Manager, Pharmacy Operations

Career Opportunities

Franklin, TN • On-site

Other

Posted 12 days ago

Job description

About TruDataRx
TruDataRx, Inc. uses objective clinical data to help clients improve the clinical efficacy and reduce the costs of pharmacy benefits for its members. We are independent from all players in the pharmaceutical manufacturing and distribution industries, enabling us to best serve our clients. We value the following characteristics in our team members:
  • Outward Mindset - foundation of our culture, which influences the right behaviors, that leads to results
  • Entrepreneurial - the ability to get things done with resources you don't control
  • Humility - deep comfort in knowing when you don't know and asking questions
  • Collaboration - we always give benefit of doubt that each person has something to contribute
Position Summary
The Operations Manager is responsible for leading the day-to-day operations of the Pharmacy Support Specialist (PSS) team, ensuring exceptional service delivery, operational efficiency, and consistent execution of pharmacy call center and prior authorization workflows. This role provides leadership to front-line supervisors and operational support resources while driving continuous improvement through process optimization, technology, and data-driven decision making.
As the operational leader for the PSS organization, the Operations Manager is accountable for workforce performance, service levels, quality outcomes, productivity, and employee development. In addition to managing daily operations, this individual will serve as the business owner for the team's CRM platform, partnering with internal stakeholders to enhance workflows, automate processes, and improve the overall customer and employee experience.
This position is ideal for a proven call center operations leader who is passionate about building high-performing teams, leveraging technology to scale operations, turning raw data into actionable insights, and creating an exceptional service experience.
Essential Functions
Operational Leadership
  • Lead the daily operations of the Pharmacy Support Specialist organization, ensuring efficient and effective handling of inbound and outbound member and provider interactions.
  • Build and manage a team of Supervisors responsible for front-line Pharmacy Support Specialists.
  • Provide leadership and direction to dedicated Training and Quality Assurance resources to ensure consistent onboarding, coaching, and performance standards.
  • Ensure adequate staffing, workload balancing, and operational coverage to consistently meet service level expectations.
  • Monitor daily operational performance and proactively resolve issues impacting productivity, customer experience, or quality.
  • Foster a culture of accountability, collaboration, continuous improvement, and employee engagement.
Team Development
  • Coach and develop Supervisors to build strong leadership capabilities.
  • Establish clear performance expectations and conduct regular performance reviews.
  • Partner with Training and QA resources to identify skill gaps and implement targeted development programs.
  • Promote a culture focused on quality, customer service, and operational excellence.
CRM Ownership and Process Improvement
  • Serve as the operational business owner for the CRM platform supporting Pharmacy Operations.
  • Partner with Technology, Product, and Business stakeholders to prioritize CRM enhancements and new functionality.
  • Identify opportunities to streamline workflows, eliminate manual processes, and improve operational efficiency through automation.
  • Lead continuous improvement initiatives that enhance both employee productivity and customer experience.
  • Evaluate operational processes and recommend scalable solutions that support organizational growth.
  • Support CRM implementation projects, testing, user acceptance, and change management activities.
Performance Management and Reporting
  • Develop, monitor, and analyze operational metrics, including:
  • Service levels
  • Average handle time
  • Productivity
  • Quality scores
  • Case accuracy
  • Customer experience metrics
  • Backlog management
  • Produce regular operational reports and dashboards for senior leadership.
  • Analyze trends and identify root causes impacting operational performance.
  • Develop action plans to improve efficiency, quality, and service outcomes.
Cross-Functional Collaboration
  • Partner closely with Pharmacy Operations leadership, Clinical teams, Technology, Client Services, and other operational partners.
  • Participate in strategic initiatives focused on operational scalability and service excellence.
  • Communicate operational performance, risks, and improvement opportunities to leadership.
Other duties as required.*
*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Requirements
Requirements
  • Bachelor's degree or equivalent combination of education and experience.
  • 5+ years of experience leading customer service or call center operations.
  • 3+ years of experience managing leaders (Supervisors or Team Leads).
  • Demonstrated experience leading high-volume operational teams with measurable service level objectives.
  • Experience implementing, administering, or optimizing CRM platforms (such as Salesforce, HubSpot, Microsoft Dynamics, or similar).
  • Strong analytical skills with experience developing and managing operational metrics and reporting.
  • Proven success driving process improvement and operational efficiency initiatives.
  • Experience leading change management and technology adoption efforts.
  • Excellent leadership, communication, coaching, and organizational skills.
  • Strong problem-solving and decision-making abilities.
Preferred
  • Experience in pharmacy benefit management (PBM), pharmacy operations, healthcare operations, or utilization management.
  • Hands-on experience with modern PBM workflow engines, electronic prior authorization (ePA) routing systems, and cloud-based telephony networks.
  • Familiarity with medical benefit management or healthcare payer operations.
  • Experience working in regulated healthcare environments.
Company Standard Requirements:
  • Ability to work well with others in a collaborative environment
  • Ability to get things done with resources you don't control
  • Willingness to admit you don't know and ask for help
  • Exhibit constant curiosity and a drive to problem solve
  • Exhibit desire to learn and grow on a continuous basis

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