ZipRecruiter

Log In

1

Functional Manager Jobs in Massachusetts (NOW HIRING)

Analogdevices

Functional Architect

Boston, MA

The Functional Architect for Order Promiser (OP) and Enterprise Supply Planner (ESP) is a critical ... Lead end-to-end change management, including: * Deployment strategy * Stakeholder alignment

Analog Devices

Functional Architect

Boston, MA · On-site

The Functional Architect for Order Promiser (OP) and Enterprise Supply Planner (ESP) is a critical ... Lead end-to-end change management, including: * Deployment strategy * Stakeholder alignment

New Balance

Functional Architect - D365

Boston, MA

$138K - $173K/yr

The D365 F&O PIM Functional Architect is responsible for designing, configuring, and supporting ... Procurement, Inventory management, Manufacturing, Sales and distribution * Support design of APIs ...

Sigmoid

Functional Consultant

Boston, MA · On-site

In this role, you will drive functional consulting to the clients in the Front office with skills ... Robust experience in Asset Management, Wealth management including Portfolio management, Clearing ...

Sigmoid

Functional Consultant

Boston, MA

In this role, you will drive functional consulting to the clients in the Front office with skills ... Robust experience in Asset Management, Wealth management including Portfolio management, Clearing ...

Leonardo DRS

Engineering Manager

Fitchburg, MA · On-site

$150/day

First, to provide functional management and technical leadership to a team of 10-15 engineers within a matrixed organizational structure. Second, this role is expected to lead challenging and ...

Leonardo DRS

Engineering Manager

Fitchburg, MA · Hybrid

$150/day

First, to provide functional management and technical leadership to a team of 10-15 engineers within a matrixed organizational structure. Second, this role is expected to lead challenging and ...

Pwc

NetSuite ARM Functional Consultant - Manager

Boston, MA · On-site

$99K - $232K/yr

... managing the identification and addressing of client needs, including: Executing end-to-end NetSuite implementations a functional lead role; Leading teams of onshore and offshore resources through ...

next page

Showing results 1-20

All JobsFunctional JobsFunctional Manager JobsFunctional Manager Jobs in Massachusetts

Functional Manager information

See Massachusetts salary details

$49.1K

$89.9K

$141.4K

How much do functional manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for functional manager in Massachusetts is $89,866.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,500.00 and $102,700.00 per year, depending on experience, location, and employer.

What does a functional manager do?

A functional manager oversees a specific department or business function within an organization, such as marketing, finance, or human resources. They are responsible for managing staff, coordinating activities, and ensuring that their department meets organizational goals, often requiring leadership, communication, and technical expertise. They also collaborate with other managers to align departmental objectives with overall company strategy.

What is the difference between Functional Manager vs Project Manager?

AspectFunctional ManagerProject Manager
Primary RoleOversees a specific department or function, managing ongoing operationsLeads temporary projects, focusing on achieving specific objectives within a timeline
CredentialsOften requires industry-specific certifications and managerial experienceTypically holds project management certifications like PMP or PRINCE2
Work EnvironmentWorks within a department, maintaining continuous functionsWorks across teams and departments on specific projects
Employer & Industry UsageCommon in corporate, manufacturing, and service industriesWidely used in IT, construction, and consulting sectors

In summary, a Functional Manager focuses on managing a specific department's ongoing operations, while a Project Manager leads temporary initiatives to achieve particular goals. Both roles require leadership skills but differ in scope, duration, and focus.

How does a functional manager typically collaborate with cross-functional teams within an organization?

A Functional Manager often works closely with cross-functional teams by coordinating resources, aligning departmental goals with broader organizational objectives, and facilitating communication between different departments. They act as a bridge, ensuring their team's work integrates smoothly with other units such as project management, product development, or operations. Regular meetings, status updates, and collaborative planning sessions are common practices that help maintain alignment and address any challenges promptly. This collaborative approach not only supports project success but also develops leadership and communication skills valuable for career progression.

What is a functional manager?

Functional Managers are professionals responsible for overseeing and managing a specific department or function within an organization, such as finance, marketing, or human resources. They focus on ensuring their department operates efficiently, meets organizational goals, and aligns with company policies. Functional Managers typically supervise staff, allocate resources, and coordinate activities within their area of expertise. They also play a key role in setting departmental objectives and evaluating employee performance.

What are the key skills and qualifications needed to thrive as a functional manager?

To thrive as a Functional Manager, you need strong leadership abilities, domain expertise in your functional area, and a solid educational background, often with a relevant bachelor's or master's degree. Familiarity with project management tools, ERP systems, and process improvement methodologies like Six Sigma or Lean is commonly required. Excellent communication, problem-solving, and team-building skills help you motivate staff and collaborate effectively across departments. These skills ensure you can drive operational efficiency, meet organizational goals, and foster a high-performing team environment.
What are popular job titles related to Functional Manager jobs in Massachusetts? For Functional Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Functional Manager jobs in Massachusetts look for? The top searched job categories for Functional Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Functional Manager jobs? Cities in Massachusetts with the most Functional Manager job openings:
Functional Manager jobs near you
Infographic showing various Functional Manager job openings in Massachusetts as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 9% Part Time, and 5% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $89,866 per year, or $43.2 per hour.

CCaaS x AI, Manager, Functional Transformation

Deloitte

Boston, MA • On-site

Other

Re-posted 10 days ago

Deloitte rating

8.1

Company rating: 8.1 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

57th of 150 rated financial services

Job description

CCaaS x AI Manager, Functional Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption.

  • Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into solution roadmaps, architecture decisions, and measurable business outcomes.
  • Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
  • Partner with clients to define future-state service experiences, operating models, and technology architectures across contact center modernization initiatives.
  • Support business development efforts where Contact Center AI is a core component by contributing to scope, estimates, solution storylines, workshops, and executive-level discussions.
  • Lead teams in the design, build, test, and deployment of cloud-based contact center solutions, while mentoring practitioners and promoting delivery quality, technical rigor, and adoption at scale.

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
  • 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS.
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations).
  • Experience implementing enterprise controls: IAM, network segmentation (VPC), secrets management (Secrets Manager/KMS), and observability (CloudWatch).
  • Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including tool calling, safety controls, quotas/limits, and platform trade-offs.
  • Experience leading Contact Center AI use cases end-to-end (design through adoption) and partnering with contact center operations leaders on change management and KPI realization.
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
Qualifications:

CCaaS x AI Manager, Functional Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption.

  • Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into solution roadmaps, architecture decisions, and measurable business outcomes.
  • Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
  • Partner with clients to define future-state service experiences, operating models, and technology architectures across contact center modernization initiatives.
  • Support business development efforts where Contact Center AI is a core component by contributing to scope, estimates, solution storylines, workshops, and executive-level discussions.
  • Lead teams in the design, build, test, and deployment of cloud-based contact center solutions, while mentoring practitioners and promoting delivery quality, technical rigor, and adoption at scale.

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
  • 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS.
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations).
  • Experience implementing enterprise controls: IAM, network segmentation (VPC), secrets management (Secrets Manager/KMS), and observability (CloudWatch).
  • Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including tool calling, safety controls, quotas/limits, and platform trade-offs.
  • Experience leading Contact Center AI use cases end-to-end (design through adoption) and partnering with contact center operations leaders on change management and KPI realization.
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
Education:Bachelor's DegreeEmployment Type:

What Deloitte employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply