Make a Meaningful Impact by Helping Patients Navigate the Financial Aspects of Their Healthcare Experience
MAHEC is seeking a compassionate and detail-oriented Patient Financial Advocate to serve by helping patients overcome financial barriers to care and access the resources available to them. Working directly with patients, you'll identify payment solutions, connect individuals with financial assistance programs, and provide guidance through complex healthcare and billing processes. This role combines patient advocacy, problem-solving, and financial counseling to support positive patient outcomes and ensure every patient is treated with dignity, understanding, and respect.
Job Summary:
Working inside the clinical facility, manage patient account problems by working directly with the patient to identify payment solutions, utilizing special qualifications, and sliding fees, and initiating the discharge process.
Specific Responsibilities:
- Provide guidance and education to all patients who have or are expected to have patient responsibility balances for accessing discount programs, applying for Medicaid programs, setting up payment plans, qualifying for MAHEC Charity Care and other MAHEC fully funded programs
- Maintain established policies and procedures for patient billing and stay abreast of current state and federal guidelines and laws pertaining to collections
- Responsible for coordinating the discharge process according to MAHEC's discharge policy
- Responsible for qualifying applicants for MAHEC Charity Care, governmental assistance programs, MAHEC fully funded programs
- Utilize estimating tools to determine patient responsibility amounts and communicate with the patient
- Perform duties related to Collections to include generate and mail collection letters, receive phone calls from patients related to collection balances and other collection activities as assigned
Key Competencies:
- Communication Skills
- Decision Making
- HealthCare Knowledge
- Interpersonal Skills
- Organizational Values
- Problem Solving
Specified Skills:
- Computer: Advanced computer skills required to include MS Excel and MS Word.
- Experience with Allscripts PM preferred.
- Foreign Language: Spanish-speaking skills required.
Education and Experience:
- Minimum Qualifications: Associate degree, three years relevant experience, or comparable combined education and/or experience required. Experience must include telephone collection calls, work with aged accounts receivable, and extensive computer experience.
- Preferred Qualifications: Medical office experience preferred.
Schedule:
- Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.
Compensation:
$23.65/hour + MAHEC Total Rewards Package
At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.
MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.
MAHEC does not provide employment-based US visa sponsorship, now or in the future. All new employees must provide valid, original I-9 documents on their first day of work.
All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.
MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.