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Fulltime Insurance Account Manager Jobs in Tennessee

CS&A Insurance

Insurance Account Manager

Franklin, TN · On-site

$55K - $85K/yr

The Insurance Account Manager is responsible for servicing and supporting client accounts, managing renewals, maintaining strong carrier relationships, and ensuring a high level of customer ...

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Fulltime Insurance Account Manager information

What is the difference between Fulltime Insurance Account Manager vs Insurance Customer Service Representative?

AspectFulltime Insurance Account ManagerInsurance Customer Service Representative
CredentialsLicenses (e.g., state insurance license), relevant certificationsTypically no licenses required, basic training provided
Work EnvironmentOffice setting, client meetings, policy managementCall centers, customer support centers, office
Employer & Industry UsageInsurance agencies, companies, brokeragesInsurance companies, agencies, customer support centers
Search & Comparison IntentUnderstanding roles, career path, responsibilitiesCustomer support, service tasks, client interaction

The Fulltime Insurance Account Manager typically handles policy management, client relationships, and sales, requiring licenses and certifications. In contrast, an Insurance Customer Service Representative focuses on assisting clients with inquiries and support, often without licensing. Both roles are vital in the insurance industry but differ in responsibilities, credentials, and work environment.

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For Fulltime Insurance Account Manager jobs in Tennessee, the most frequently searched job titles are:

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Cities in Tennessee with the most Fulltime Insurance Account Manager job openings:

Fulltime Insurance Account Manager jobs near you

Insurance Account Manager

CS&A Insurance

Franklin, TN

$55K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Position Overview

We are seeking a detail-oriented and client-focused Insurance Account Manager to join our team. The Insurance Account Manager is responsible for servicing and supporting client accounts, managing renewals, maintaining strong carrier relationships, and ensuring a high level of customer satisfaction.

This role is ideal for an experienced insurance professional who thrives in a service-driven environment and is committed to delivering accurate, timely, and proactive client support.

Key Responsibilities

Client Account Management

         Serve as the primary point of contact for assigned client accounts

  • Manage day-to-day service needs including policy changes, endorsements, certificates, and audits
  • Respond promptly and professionally to client inquiries and service requests
  • Conduct policy reviews to ensure appropriate coverage and alignment with client needs

Renewals & Retention

         Manage the renewal process from start to finish, including data collection, submissions, quote review, and renewal presentations

         Coordinate with producers and carriers to obtain competitive renewal options

  • Support agency retention efforts by providing consistent, high-quality service

Carrier & Underwriting Coordination

         Work closely with insurance carriers and underwriters to obtain quotes and negotiate pricing and coverage terms

         Prepare and submit accurate applications, and support documentation

  • Monitor underwriting requirements and carrier guidelines to ensure compliance

Compliance & Administrative Duties

         Maintain accurate and up-to-date client records in EPIC

         Ensure policies, endorsements, and documentation comply with state regulations and agency procedures

  • Assist with claim-related documentation and follow-up as needed
  • Maintain required licenses and complete continuing education as required

Collaboration & Support

         Work collaboratively with producers, account managers, and leadership

         Assist with onboarding new accounts and transitioning existing accounts

  • Identify opportunities for process improvement and operational efficiency

Qualifications

Experience

         Minimum of 5 years of experience in insurance account management, client services, or a related insurance role

         Experience servicing commercial and/or personal lines accounts

  • Ability to manage multiple accounts and deadlines with accuracy and attention to detail

Education

         Bachelor's degree preferred in Business Administration, Finance, Risk Management & Insurance, Marketing, or a related field

         Equivalent insurance industry experience may be considered in lieu of a degree

Licensing & Certifications

         Active state insurance license (Property & Casualty and/or Life & Health, as applicable)

         Professional designations such as CIC, CPCU, or CRM are a plus

Skills & Competencies

         Strong written and verbal communication skills

         High level of organization and attention to detail

  • Client-focused mindset with strong problem-solving abilities
  • Ability to explain insurance concepts clearly and professionally
  • Proficiency with Microsoft Office and insurance agency systems

Compensation & Benefits

         Starting salary of $55,000 and higher, based on experience and qualifications

         Performance-based increases and career advancement opportunities

  • Paid time off and paid holidays
  • Health, dental, vision, and retirement benefits (as applicable)
  • Continuing education and professional development support

Why Join Us?

         Competitive compensation with long-term growth potential

         Supportive, team-oriented work environment

  • Opportunity to work with established carriers and a diverse client base
  • Emphasis on service excellence and client retention
  • Stability and career growth within a respected insurance organization
Employment Type: FULL_TIME

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