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Fulltime Help Desk Tier Two Jobs in Manhattan, NY

Polaris Healthcare

Help Desk Level 2 IT

Bardonia, NY · On-site

$85K/yr

) Here is the generated Help Desk Level 2 IT Polaris Healthcare Bardonia, NY Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 ...

Polaris Healthcare

Help Desk Level 2 IT

Nanuet, NY

$70K - $85K/yr

Here is the generated Help Desk Level 2 IT Polaris Healthcare Bardonia, NY Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with multiple regional office locations seeks a Help Desk Technician to join their Hackensack, New Jersey Office.

Magna5

Tier 2 Systems Engineer - NY

New York, NY · On-site +1

Requirements Required Qualifications * 3+ years of experience in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent). * Strong experience with: * Windows desktop ...

langan

Help Desk Technician

Parsippany, NJ · On-site

$26 - $35/hr

High school dimploma required, a 2-year technical degree or Bachelor's degree in Information ... Our comprehensive compensation package includes: full-time employment company paid medical, dental ...

Belcan

Remote Tier 1 IT Help Desk Analyst

Brooklyn, NY · Remote

$21.75 - $29.50/hr

A leading consulting firm is seeking a remote Tier I Service Desk Analyst to provide technical support for the Honeywell contract. Candidates should have technical support experience and excellent ...

BoConcept NY

Customer Service Representative

Bayonne, NJ · On-site

$16.25 - $22/hr

With over 260 sales units in more than 60 different countries, 2,000 employees take part in ... Recent/extensive IT Customer Support Help Desk Tier experience is a big plus * Working knowledge of ...

Teamwass

Help Desk Technician, IT

New York, NY · On-site

$45K - $52K/yr

JOB OVERVIEW We are seeking a Tier 1 Help Desk Technician who brings a customer service-first mindset to IT support. This role focuses on delivering a high-quality end-user experience through both ...

BoConcept

Customer Service Representative

Bayonne, NJ · On-site

$16.25 - $22/hr

With over 260 sales units in more than 60 different countries, 2,000 employees take part in ... Recent/extensive IT Customer Support Help Desk Tier experience is a big plus * Working knowledge of ...

Wasserman Media

Help Desk Technician, IT

Brooklyn, NY · On-site

$45K - $52K/yr

TEAM JOB OVERVIEW We are seeking a Tier 1 Help Desk Technician who brings a customer service-first mindset to IT support. This role focuses on delivering a high-quality end-user experience through ...

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How much do fulltime help desk tier two jobs pay per hour?

As of May 28, 2026, the average hourly pay for fulltime help desk tier two in Manhattan, NY is $25.55, according to ZipRecruiter salary data. Most workers in this role earn between $21.20 and $28.65 per hour, depending on experience, location, and employer.
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Fulltime Help Desk Tier Two jobs near you
Level II Help Desk

Level II Help Desk

Avani Technology Solutions, Inc.

White Plains, NY • On-site

$20.75 - $28/hr

Full-time

PTO

This job post has expired today. Applications are no longer accepted.

Job description

Position: Level II Help Desk
Work Location: 123 Main Street, White Plains NY 10601 (Westchester County)
Duration: 1year +
Only W2
Work Schedule:
Monday through Friday
7.5 hour work day and additional .5 hour unpaid lunch
Paid for time worked only; there are no paid holidays, vacation or sick days
Overtime is not permitted unless authorized in advanced.
Project Overview:
This role will support Clients desktop support and field request and solve problems for end user. The successful candidate will have excellent communication skills and should be articulate and can speak clearly on the phone. Candidate must be computer literate and be familiar with common computer hardware and productivity software applications. Moreover, must have excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Functions and Responsibilities:
The candidate must have knowledge in the following areas:
Field incoming help requests from end users via both telephone and e-mail in a courteousprofessional manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue in our internal Help Desk application (SDE).
Ability to use Microsoft System Center Configuration Manager (SCCM) to help internal users remotely.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution
Learn appropriate software and hardware used and supported by the organization (e.g. SAP. Maximo, Citrix, CRM)
Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications
Enterprisedepartmental applications specific to Client
Periodically support other IT Groups as needed
Skills:
Ability to resolve computer issues (connectivity, performance)
Ability to resolve laptop issues (connectivity, performance)
Ability to resolve printers issues (local, network)
Software application required to support
Windows 7 / Windows 8.1 Windows 10
MS Office (versions 201020132016)
MS Outlook (versions 2010/13) - particularly pst files
Citrix & Webmail
Cisco Jabber / Meeting Place
Active Directory / Active Roles
SAP & Maximo - password unlockesets
Education and Certifications
The successful candidate most has a Bachelor's Degree in Computer Science or equivalent minimum of at least 4 years' IT experience serving in strong technical roles.
Technical certifications are strongly desired.

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