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Full Time Western Union Call Center Jobs (NOW HIRING)

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Full Time Western Union Call Center information

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$10

$17

$25

How much do full time western union call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for full time western union call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Full Time Western Union Call Center vs Customer Service Representative?

AspectFull Time Western Union Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training varies
Work EnvironmentCall center setting, inbound calls, fast-pacedOffice or retail environment, in-person or phone interactions
Industry UsageFinancial services, money transferRetail, banking, or service industries
Common Search IntentJob roles in Western Union or money transfer companiesCustomer service jobs in various sectors

The Full Time Western Union Call Center role focuses on handling inbound money transfer inquiries within a call center environment, requiring specific training in financial services. Customer Service Representatives may work across various industries, often in retail or banking, with broader responsibilities. While both roles involve customer interaction, the Western Union position is specialized in financial transactions, making it distinct in credentials and work setting.

More about Full Time Western Union Call Center jobs

What cities are hiring for Full Time Western Union Call Center jobs?

Cities with the most Full Time Western Union Call Center job openings:

What are the most commonly searched types of Western Union Call Center jobs?

The most popular types of Western Union Call Center jobs are:

What states have the most Full Time Western Union Call Center jobs?

States with the most job openings for Full Time Western Union Call Center jobs include:

What job categories do people searching Full Time Western Union Call Center jobs look for?

The top searched job categories for Full Time Western Union Call Center jobs are:

Infographic showing various Full Time Western Union Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

$63K - $105K/yr

Full-time

Re-posted 5 days ago


Job description

SUMMARY: The Call Center Manager provides day-to-day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and sustains a high-performing team, advancing a culture of service quality, accountability, and continuous improvement. The manager is accountable for the overall member experience, operational performance, employee development, and achievement of departmental service and sales objectives.

 

ESSENTIAL FUNCTIONS: 

  • Provide leadership, coaching, and development for employees through regular one-on-one meetings, performance evaluations, feedback, and professional development planning.
  • Own departmental service, quality, productivity, and sales metrics, using data and performance trends to drive continuous improvement.
  • Model and reinforce the credit union’s service quality standards while partnering with the Service Quality Analyst to deliver exceptional member experiences.
  • Work closely with the Vice President of Virtual Services to support strategic initiatives, budgeting, operational planning, and process improvement efforts.
  • Ensure appropriate staffing, scheduling, and workforce management to consistently meet member service expectations.
  • Build strong partnerships across departments to improve operational efficiency and create seamless member experiences.
  • Serve as the primary operational contact for key call center vendors by managing vendor relationships, monitoring service levels, resolving issues, evaluating performance, and ensuring vendor partnerships support organizational goals and an exceptional member experience.
  • Ensure compliance with all applicable regulations, policies, procedures, and credit union standards.
  • Ownership of call center policies, procedures, training resources, and monthly reporting. 
  • Research and resolves escalated member inquiries and complaints.
  • Other duties as may be assigned


QUALIFICATIONS: 

  • Education Required: High School Diploma or equivalent (GED)
  • Education Preferred: Bachelor’s degree in Business Administration or related field
  • Experience Required: Three (3) years of call center experience in a financial institution and three (3) years of management experience 
  • Experience Preferred: Five (5) years of management experience 


The base pay for this position is $63,445.33 to $105,738.89 annually. In specific locations, the pay range may vary from the range posted. Click here to learn more about ALEC and our benefits.