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Full Time Software Support Specialist Jobs in Rutland, VT

Easterseals NH

Family Engagement Specialist

Rutland, VT · On-site

$22 - $25.75/hr

As a Family Engagement Specialist, you will be responsible for facilitating family meetings and ... Hours: Full time, 40 hours per week, Monday-Friday. We are hoping for flexibility to support ...

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Full Time Software Support Specialist information

See Rutland, VT salary details

$29.7K

$59.7K

$96.8K

How much do full time software support specialist jobs pay per year?

As of Aug 26, 2026, the average yearly pay for full time software support specialist in Rutland, VT is $59,699.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $65,600.00 per year, depending on experience, location, and employer.

What is a full time software support specialist?

Full Time Software Support Specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing software applications. They work full-time hours to resolve technical issues, answer user inquiries, and ensure that software systems function smoothly. Their responsibilities often include diagnosing problems, providing solutions, documenting issues, and sometimes training users. These specialists play a crucial role in improving user satisfaction and minimizing downtime caused by software-related problems.

What are the key skills and qualifications needed to thrive as a full time software support specialist, and why are they important?

To excel as a Full Time Software Support Specialist, you need a strong understanding of software troubleshooting, customer service principles, and relevant technical knowledge, often supported by a degree in IT or related fields. Familiarity with support ticketing systems, remote desktop tools, and knowledge base platforms is typically required, and certifications like CompTIA ITF+ or A+ can be advantageous. Exceptional communication, patience, and problem-solving skills help you effectively resolve user issues and build rapport with clients. These competencies are crucial for providing timely, accurate support and ensuring customer satisfaction in a technology-driven environment.

What are some common challenges full time software support specialists face, and how can they effectively address them?

Full Time Software Support Specialists often encounter challenges such as managing a high volume of support tickets, troubleshooting complex technical issues, and communicating effectively with users of varying technical backgrounds. To address these challenges, specialists typically develop strong organizational skills, leverage knowledge bases and internal documentation, and collaborate closely with development teams for advanced problem-solving. Continuous learning about product updates and fostering clear communication with customers can also help specialists provide efficient and empathetic support.

What are popular job titles related to Full Time Software Support Specialist jobs in Rutland, VT?

For Full Time Software Support Specialist jobs in Rutland, VT, the most frequently searched job titles are:

What job categories do people searching Full Time Software Support Specialist jobs in Rutland, VT look for?

The top searched job categories for Full Time Software Support Specialist jobs in Rutland, VT are:

Full Time Software Support Specialist jobs near you

Customer Support / Client Development Support Specialist

Middlebury, VT • On-site

eDOC Innovations , Inc.
Software Development • 1 - 10 employees
Learn more about eDOC Innovations , Inc.external

$17 - $22/hr

Full-time

Retirement

Re-posted 4 days ago

Job description

Join a Growing Technology CompanyeDOC Innovations is seeking a motivated, technically minded Customer Support / Client Development Support Specialist to join our Client Development team.In this role, you will serve as a primary point of contact for our credit union clients, helping them successfully use eDOC's document management and digital transaction solutions. You will troubleshoot technical issues, answer questions, conduct training, assist with installations and data conversions, and coordinate with other internal teams when additional expertise is needed.This is an excellent opportunity for someone who enjoys solving problems, working with technology, and helping clients succeed.What You'll DoRespond to incoming client support requests by phone and email.Document and track client requests through our CRM system.Troubleshoot technical issues and provide timely, professional resolutions.Escalate complex issues to the appropriate technical or development teams.Become knowledgeable in eDOC's DocLogic suite of products.Assist with software installations, data conversions, hardware, and device drivers.Conduct individual and group training sessions for clients.Help clients better understand and utilize eDOC solutions.Perform quality assurance testing and assist with process improvements.Complete professional services assignments and other projects as needed. What We're Looking ForAn associate degree in a business or technical field is preferred.Experience with MySQL, SQL, or another relational database platform is highly desirable.Familiarity with Microsoft Windows Server and Internet Information Services is a plus.Strong verbal and written communication skills.Confidence conducting client meetings and training sessions.Ability to understand and explain technical concepts.Strong organizational skills and the ability to manage multiple priorities.A professional, client-focused approach when working with people at all organizational levels.A willingness to learn new technologies and expand your technical knowledge.Previous experience in customer service, technical support, help desk support, financial technology, or software support would be beneficial, but comprehensive training will be provided.Why Join eDOC?You will gain a competitive hourly compensation, generous benefits package, and a 401(k) plan with company matching., and so much more! You will receive comprehensive training and professional development, opportunities to expand your technical skills for career advancement, a supportive and collaborative team environment, and the stability of a successful and profitable company that has served the credit union industry for more than 30 years.About eDOC InnovationseDOC Innovations provides mobile-first digital transaction management and document solutions to credit unions throughout the United States. Our team works closely with clients and technology partners to deliver secure, reliable solutions that improve member service and operational efficiency.Ready to Make an Impact?If you enjoy technology, take pride in helping others, and are interested in building a career with a growing financial technology company, we would like to hear from you.Please submit your resume and a brief cover letter explaining why you would be a strong addition to the eDOC team.