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Full Time Remote Network Support Jobs in Raleigh, NC

IQVIA, Inc.

Senior Network Systems Engineer (Remote)

Durham, NC · On-site +1

$100K - $137K/yr

Support SDN solutions, focusing on Cisco ACI across multiple data centers. * Integrate AI-driven network monitoring and predictive analytics. * Serve as a senior technical advisor to Tier 2 engineers ...

Town of Carrboro, NC

IT Support Engineer I

Carrboro, NC · On-site +1

$62K - $76K/yr

Carrboro Town Hall Job Type: Full-Time Remote Employment: Flexible/Hybrid Department: Information ... Configuring, installing and maintaining workstations, network connections for workstations and ...

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All JobsNetwork Support JobsFull Time Remote Network Support JobsFull Time Remote Network Support Jobs in Raleigh, NC

Full Time Remote Network Support information

See Raleigh, NC salary details

$40.3K

$89.9K

$128.8K

How much do full time remote network support jobs pay per year?

As of Jun 9, 2026, the average yearly pay for full time remote network support in Raleigh, NC is $89,893.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,400.00 and $110,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Remote Network Support specialist, and why are they important?

To thrive as a Full Time Remote Network Support specialist, you need a solid understanding of networking concepts, troubleshooting skills, and typically a degree in IT or related certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, VPNs, and remote diagnostic utilities is essential. Excellent problem-solving abilities, clear communication, and self-motivation are standout soft skills for this role. These qualifications and skills ensure effective remote management, minimize downtime, and provide timely support to maintain business continuity.

What are some common challenges faced by Full Time Remote Network Support professionals, and how can they be managed effectively?

Full Time Remote Network Support professionals often encounter challenges such as diagnosing issues without physical access to equipment, managing communication across time zones, and ensuring secure remote access. To overcome these, it’s important to develop strong troubleshooting and remote diagnostic skills, maintain clear and frequent communication with on-site staff, and stay updated on the latest remote access security protocols. Utilizing remote monitoring tools and documenting all procedures can also streamline support efforts and improve response times.

What is a Full Time Remote Network Support job?

A Full Time Remote Network Support job involves managing, troubleshooting, and maintaining computer networks for organizations while working entirely from a remote location. Professionals in this role help ensure network reliability, resolve connectivity issues, monitor network performance, and provide technical support to users. They use various tools to remotely access systems, diagnose problems, and implement solutions, often communicating with clients or colleagues through email, chat, or video calls. This position is typically available in IT departments or managed service providers and requires strong technical skills and the ability to work independently.

What is the difference between Full Time Remote Network Support vs Full Time Remote Network Administrator?

AspectFull Time Remote Network SupportFull Time Remote Network Administrator
CertificationsCompTIA Network+, Cisco CCNACompTIA Network+, Cisco CCNA, or higher
Work EnvironmentCustomer support, troubleshooting, help deskNetwork design, configuration, maintenance
Employer UsageIT support companies, MSPs, corporate help desksLarge organizations, IT departments, service providers

Full Time Remote Network Support focuses on troubleshooting and assisting users with network issues, often in a help desk setting. In contrast, Full Time Remote Network Administrator involves managing and maintaining network infrastructure, requiring more advanced configuration skills. Both roles may require similar certifications but differ in responsibilities and work scope.

What are the most commonly searched types of Remote Network Support jobs in Raleigh, NC? The most popular types of Remote Network Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Full Time Remote Network Support jobs? Cities near Raleigh, NC with the most Full Time Remote Network Support job openings:
Full Time Remote Network Support jobs near you
Infographic showing various Full Time Remote Network Support job openings in Raleigh, NC as of May 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 56% In-person, 11% Hybrid, and 33% Remote job distribution, with an average salary of $89,893 per year, or $43.2 per hour.
Provider Support Line Specialist (Full-time Remote, North Carolina Based)

Provider Support Line Specialist (Full-time Remote, North Carolina Based)

Alliance Health

Smithfield, NC • On-site, Remote

$22.90 - $29.19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

The Provider Support Line Specialist handles calls from providers and answers questions about joining the network, contracts, enrollment, billing, member information, navigating the EHR, claims submissions, authorization requests, onboarding into our network, troubleshooting various technology platforms, and NCTracks

The Provider Helpdesk is open Monday through Saturday 7AM to 6:30PM,  Employee schedules may vary to cover the Helpdesk and will include working holidays.

This position is full-time remote opportunity. The selected candidate must reside in North Carolina. 

Responsibilities & Duties

Provide coverage of the Provider Network Helpdesk phone within Department expectations

  • Guide providers through process of initiating credentialing during times of network expansion
  • Assist providers in navigating the EHR and other portal platforms
  • Respond to requests for information in writing and over email
  • Assist providers in navigating the provider handbook, the Alliance website, forms lists, and other resources
  • Assist providers by troubleshooting basic IT issues, including resetting and changing passwords
  • Assist providers in navigating NCTracks
  • Respond to question regarding claims and UM requirements
  • Conduct research across agency procedures, software, and agency contacts to correctly respond to complex provider questions
  • Identify and report trends of requests/communications that come through the Helpdesk and communicate information to Supervisor
  • Contact Providers regarding use of EHR calendar, and maintaining the agency listing

Maintain departmental resources and provide administrative support

  • Assist in maintaining list of provider specialties
  • Maintain departmental Agency Listing to include basic information on physical health, behavioral health, IPRS, Spanish-Speaking, crisis, and enhanced-service providers
  • Maintain Insurance tracking database, current availability, and contract status of providers
  • Document work in supported software to meet expectations of oversight agencies
  • Screen and route materials
  • Provide receptionist and telephone services
  • Proofread documents as requested
  • Monitor and complete tasks related to incoming emails in the department inbox.

Knowledge, Skills, & Abilities

  • Knowledge of computerized record-keeping techniques
  • Knowledge of and experience with records, reports and file maintenance.
  • Proficient with Microsoft Office suite
  • Proficient with grammar, spelling, punctuation and vocabulary
  • Skilled at organizing work to meet schedules and timelines
  • Ability to read, interpret and disseminate information regarding state  laws, rules, regulations and policies related to enrollment
  • Ability to communicate effectively both in oral and written form
  • Ability to understand and follow oral and written directions
  • Ability to exercise tact and discretion in working with confidential or sensitive information
  • Ability to work independently with little direction
  • Ability to establish and maintain effective working relationships with others
  • Ability to analyze situations accurately and adopt an effective course of action

Minimum Education & Experience

High School diploma or equivalent and three (3) years of office experience; 

or 

Bachelor’s degree in Business or a closely related field

Preferred:

Healthcare experience preferred.

Salary Range

$22.90 -$29.19/hourly

Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity. 

An excellent fringe benefit package accompanies the salary, which includes:  

  • Medical, Dental, Vision, Life, Long Term Disability
  • Generous retirement savings plan
  • Flexible work schedules including hybrid/remote options
  • Paid time off including vacation, sick leave, holiday, management leave
  • Dress flexibility

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