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Full Time Remote Network Support Jobs in Raleigh, NC

City of Durham, NC

Network Engineer

Durham, NC · On-site +1

$87K - $135K/yr

... Full time with benefits Remote Employment: Flexible/Hybrid Job Number: 26-06082 Department ... supporting network systems that are both secure and scalable. This position involves resolving ...

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All JobsNetwork Support JobsFull Time Remote Network Support JobsFull Time Remote Network Support Jobs in Raleigh, NC

Full Time Remote Network Support information

See Raleigh, NC salary details

$40.3K

$89.9K

$128.8K

How much do full time remote network support jobs pay per year?

As of Sep 11, 2026, the average yearly pay for full time remote network support in Raleigh, NC is $89,893.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,400.00 and $110,800.00 per year, depending on experience, location, and employer.

What is a full time remote network support?

A Full Time Remote Network Support job involves managing, troubleshooting, and maintaining computer networks for organizations while working entirely from a remote location. Professionals in this role help ensure network reliability, resolve connectivity issues, monitor network performance, and provide technical support to users. They use various tools to remotely access systems, diagnose problems, and implement solutions, often communicating with clients or colleagues through email, chat, or video calls. This position is typically available in IT departments or managed service providers and requires strong technical skills and the ability to work independently.

What are the key skills and qualifications needed to thrive as a full time remote network support?

To thrive as a Full Time Remote Network Support specialist, you need a solid understanding of networking concepts, troubleshooting skills, and typically a degree in IT or related certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, VPNs, and remote diagnostic utilities is essential. Excellent problem-solving abilities, clear communication, and self-motivation are standout soft skills for this role. These qualifications and skills ensure effective remote management, minimize downtime, and provide timely support to maintain business continuity.

What are some common challenges faced by full time remote network support professionals, and how can they be managed effectively?

Full Time Remote Network Support professionals often encounter challenges such as diagnosing issues without physical access to equipment, managing communication across time zones, and ensuring secure remote access. To overcome these, it’s important to develop strong troubleshooting and remote diagnostic skills, maintain clear and frequent communication with on-site staff, and stay updated on the latest remote access security protocols. Utilizing remote monitoring tools and documenting all procedures can also streamline support efforts and improve response times.

What is the difference between Full Time Remote Network Support vs Full Time Remote Network Administrator?

AspectFull Time Remote Network SupportFull Time Remote Network Administrator
CertificationsCompTIA Network+, Cisco CCNACompTIA Network+, Cisco CCNA, or higher
Work EnvironmentCustomer support, troubleshooting, help deskNetwork design, configuration, maintenance
Employer UsageIT support companies, MSPs, corporate help desksLarge organizations, IT departments, service providers

Full Time Remote Network Support focuses on troubleshooting and assisting users with network issues, often in a help desk setting. In contrast, Full Time Remote Network Administrator involves managing and maintaining network infrastructure, requiring more advanced configuration skills. Both roles may require similar certifications but differ in responsibilities and work scope.

What are the most commonly searched types of Remote Network Support jobs in Raleigh, NC?

The most popular types of Remote Network Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Full Time Remote Network Support jobs?

Cities near Raleigh, NC with the most Full Time Remote Network Support job openings:

Full Time Remote Network Support jobs near you
Infographic showing various Full Time Remote Network Support job openings in Raleigh, NC as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $89,893 per year, or $43.2 per hour.

Systems Engineer II - Implementation & Wireless Support (Remote)

Raleigh, NC • On-site, Remote

First Citizens Bank
See more jobs at First Citizens Bankexternal

Full-time

Re-posted 5 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

Job description

Overview
This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.
This position provides complex technical support for the Bank's data or voice network infrastructure. Responsible for installing, maintaining, and supporting network infrastructure, and will provide Tier 2 support for issues related to networking. Resolves escalated technical issues reported by users or system alerts. Responsible for network components, asset inventory, and capacity planning, including developing and documenting network device upgrades. Collaborates with vendors, colleagues and management to implement services and reduce costs. Drives operational excellence and network efficiency, providing continuous service both through daily activities and through on-call rotation for after-hours support. May oversee less experienced associates in the work group and assist with disaster recovery testing.
Responsibilities & Qualifications
Duties and Responsibilities:
Principal Accountabilities:
  • 60% Provide Level 2 technical support for data or voice network systems
  • 20% Monitoring and auditing performance
  • 10% Document and procedures updates
  • 10% Operational Excellence

Responsibilities:
  • Configure and install network hardware and software infrastructure including Wireless, Route/Switch, Cisco ACI, SolarWinds Experience, Cisco SDWAN
  • Cloud Network Support/Implementation
  • Provide expertise in BGP and other dynamic routing protocols
  • Implement, document and plan regular upgrades of all devices under Network Operations responsibility while maintaining compliance with SLAs, security, OS code and configuration standards
  • Monitor and respond to system generated events (alerts) to identify, analyze, resolve or escalate and update management of any issues
  • Collaborate with vendors, colleagues and management to implement services and reduce costs
  • Manage network asset inventory and capacity planning
  • Assist with Disaster Recovery testing efforts throughout the year
  • Drive operational excellence
  • Monitor and assess network components and take appropriate action
  • Participate in on-call rotation for after hours support

Position Specific Skills:
Working knowledge of programming languages such as PowerShell, Python, JavaScript, Rexx, ksh, or Perl
Understanding of data flow, network interfaces, and protocols such as systems network architecture ("SNA"), Transmission Control Protocol/Internet Protocol ("TCP/IP"), Domain Name System ("DNS"), and NetBIOS Extended User Interface ("NetBEUI")
Understanding of Directory and Authentication services
Understanding of client server architecture
Understanding of three (3) tier network architecture
Working knowledge or desktop and server virtualization
Knowledge of relational database management system fundamentals and design principles, databases and applications tuning tools, and multiplatform programs such as DB2, SQL Server, and Oracle
Ability to be on call 24 hours a day, 7 days a week
Windows (Server/Desktop), Linux, AIX, Mainframe OS and Software Support knowledge and experience
Qualifications:
Bachelor's Degree and 4 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 8 years of experience in Systems engineer and systems programmer
Required Qualifications:
  • In-depth knowledge of numerous networking technologies and protocols and how they interrelate
  • Technical skills regarding network routing, switching, and provisioning
  • Experience with Cisco switching and routing (NxOS and IOS)
  • Collaboration with cross-functional groups

Preferred Qualifications:
  • 6+ years of experience with enterprise network systems and excellent troubleshooting expertise

Additional Qualifications:
  • Certifications: CCNA, CCNP Routing and Switching
  • Certifications in: Wireless, Cisco ACI, Thousand Eyes
  • Packet Aggregation experience (Gigamon)
  • IPAM experience (Infoblox)
  • Provisioning skills

Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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