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Full Time Remote Network Support Jobs in Austin, TX

Future Secure AI

IT Support Engineer

Austin, TX · Remote

... network support, and the onboarding/offboarding process as FSAI takes IT fully in-house. This is the most hands-on build-and-operate seat on the team: you're standing up device management and remote ...

Sonsoft Inc

Network Admin

Austin, TX · Remote

Setup , Configure and Support the carrier terminating routers (Remote) * Perform Network upgrades ... This is a FULL TIME job oppurtunity. * Only US Citizen , Green Card Holder , GC-EAD , H4-EAD , L2 ...

Victory

Senior Network Engineer (Remote)

Austin, TX · Remote

$106K - $145K/yr

Senior Level Network Engineer We are looking for an experienced Senior Network Engineer to execute ... support. * Derive from current usage analytics and business goals reasonable suggestions and ...

SpaceX

Sr. Network Security Engineer

Bastrop, TX · Remote

$58.25 - $76/hr

Implement and support zero-trust remote access architectures; manage firewall policies and network ... security appliances with tight integration of VPN solutions. * Serve as an escalation point for ...

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All JobsNetwork Support JobsFull Time Remote Network Support JobsFull Time Remote Network Support Jobs in Austin, TX

Full Time Remote Network Support information

See Austin, TX salary details

$41.1K

$91.7K

$131.3K

How much do full time remote network support jobs pay per year?

As of Aug 24, 2026, the average yearly pay for full time remote network support in Austin, TX is $91,662.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,800.00 and $113,000.00 per year, depending on experience, location, and employer.

What is a full time remote network support?

A Full Time Remote Network Support job involves managing, troubleshooting, and maintaining computer networks for organizations while working entirely from a remote location. Professionals in this role help ensure network reliability, resolve connectivity issues, monitor network performance, and provide technical support to users. They use various tools to remotely access systems, diagnose problems, and implement solutions, often communicating with clients or colleagues through email, chat, or video calls. This position is typically available in IT departments or managed service providers and requires strong technical skills and the ability to work independently.

What are the key skills and qualifications needed to thrive as a full time remote network support?

To thrive as a Full Time Remote Network Support specialist, you need a solid understanding of networking concepts, troubleshooting skills, and typically a degree in IT or related certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, VPNs, and remote diagnostic utilities is essential. Excellent problem-solving abilities, clear communication, and self-motivation are standout soft skills for this role. These qualifications and skills ensure effective remote management, minimize downtime, and provide timely support to maintain business continuity.

What are some common challenges faced by full time remote network support professionals, and how can they be managed effectively?

Full Time Remote Network Support professionals often encounter challenges such as diagnosing issues without physical access to equipment, managing communication across time zones, and ensuring secure remote access. To overcome these, it’s important to develop strong troubleshooting and remote diagnostic skills, maintain clear and frequent communication with on-site staff, and stay updated on the latest remote access security protocols. Utilizing remote monitoring tools and documenting all procedures can also streamline support efforts and improve response times.

What is the difference between Full Time Remote Network Support vs Full Time Remote Network Administrator?

AspectFull Time Remote Network SupportFull Time Remote Network Administrator
CertificationsCompTIA Network+, Cisco CCNACompTIA Network+, Cisco CCNA, or higher
Work EnvironmentCustomer support, troubleshooting, help deskNetwork design, configuration, maintenance
Employer UsageIT support companies, MSPs, corporate help desksLarge organizations, IT departments, service providers

Full Time Remote Network Support focuses on troubleshooting and assisting users with network issues, often in a help desk setting. In contrast, Full Time Remote Network Administrator involves managing and maintaining network infrastructure, requiring more advanced configuration skills. Both roles may require similar certifications but differ in responsibilities and work scope.

What are the most commonly searched types of Remote Network Support jobs in Austin, TX?

The most popular types of Remote Network Support jobs in Austin, TX are:

What cities near Austin, TX are hiring for Full Time Remote Network Support jobs?

Cities near Austin, TX with the most Full Time Remote Network Support job openings:

Full Time Remote Network Support jobs near you
Infographic showing various Full Time Remote Network Support job openings in Austin, TX as of August 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Contract. Highlights an 44% In-person, and 56% Remote job distribution, with an average salary of $91,662 per year, or $44.1 per hour.

IT Support Engineer

Austin, TX • Remote

Future Secure AI
See more jobs at Future Secure AIexternal

Full-time

Posted 7 days ago

Job description

About the Role

We're hiring an IT Engineer, Support to own endpoint management, device lifecycle, network support, and the onboarding/offboarding process as FSAI takes IT fully in-house. This is the most hands-on build-and-operate seat on the team: you're standing up device management and remote support tooling that will run the company day to day, and you're the one executing onboarding and offboarding for every new hire and departure. You report directly to the Head of IT and work closely with a Lead IT Engineer, Support who owns identity and security operations, so between the two of you, the full stack is covered.

Responsibilities 

Endpoint Management

  • Own MDM baseline configuration, deployment, and policy for macOS and Windows devices (FleetDM is the leading candidate, final platform selection in progress)
  • Own endpoint detection & response (CrowdStrike Falcon is confirmed, deployment and logging rollout in progress) and endpoint privilege management rollout on managed devices
  • Baseline and report on MDM enrollment, disk encryption, patch compliance, EDR coverage, and local admin exceptions across the full device fleet
  • Define the minimum device compliance standard for company-managed endpoints, in partnership with Security

Device Security & Compliance Remediation

  • Stand up an interim remote-wipe and remote-lock procedure for offboarded, lost, or stolen devices, closing a confirmed gap where devices are not currently secured on departure
  • Build and own the longer-term remediation plan for unmanaged, unenrolled, or non-compliant devices across the fleet

Device Provisioning & Lifecycle

  • Own device procurement, imaging, shipping, repair/replacement, and disposal
  • Build and maintain FSAI's global hardware asset inventory (serial numbers, owners, location, warranty, lifecycle state)
  • Define the procurement, shipping, repair, replacement, and return process for globally distributed staff, evaluating logistics vendors and options as we scale
  • Serve as the day-to-day owner of our device logistics vendor relationship, including resolving regional coverage gaps as we scale globally

Network Support

  • Own our Zero Trust network access rollout (Cloudflare WARP/Access) and firewall, a full handover from our outsourced provider
  • Partner with our outsourced provider on day-to-day switches, wireless, DNS, and SSL certificate management during the short-term transition period, with an eye toward bringing this fully in-house

Onboarding & Offboarding

  • Own end-to-end execution of the onboarding and offboarding process: intake, provisioning across parallel tracks, and a day-before-start readiness check for every new hire
  • Own account and device deprovisioning for departures
  • Build the day-one onboarding checklist (accounts, laptop, apps, security, orientation) and the same-day offboarding checklist (access removal, device return, license recovery)

RMM & Password Manager

  • Own our remote monitoring and management (RMM) tool rollout and day-to-day operation, the decision between TeamViewer One and NinjaOne is still being finalized
  • Own the migration to 1Password, our new company-wide password manager

Helpdesk Operations

  • Help define ticket intake channels, categories, priorities, SLAs, and escalation rules
  • Support the selection and rollout of an on-call/paging tool for incident escalation
  • Use historical ticket data to identify recurring issues and inform staffing and process design

Minimum Qualifications

  • 5+ years in IT or systems administration with hands-on MDM experience (Intune, Jamf, FleetDM, or equivalent)
  • Experience managing device procurement and lifecycle at scale, including IT asset management and global shipping/logistics
  • Experience with RMM tools and password manager migrations
  • Experience building or operating a remote wipe/lock process for lost, stolen, or offboarded devices
  • Solid networking fundamentals: Wi-Fi, VPN, firewalls, DNS

Preferred Qualifications

  • FleetDM or other open-source MDM experience specifically
  • Experience with Cloudflare Zero Trust or similar ZTNA tooling
  • Experience running onboarding/offboarding processes at a fast-growing company
  • Device logistics vendor management experience
  • Experience defining helpdesk SLAs, ticket taxonomies, and on-call/escalation processes (Freshdesk, Incident.io, PagerDuty, or similar)
  • Experience reducing recurring tickets, provisioning time, or endpoint drift through automation

Apply