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Full Time Remote Inbound Customer Service Jobs in Virginia

QVC

HSN Customer Service Specialist

Richmond, VA · Remote

$15/hr

... help answer our inbound customer calls. Working from home, our Specialists not only assist ... This role is remote ; job seekers must reside in Virginia. You will work from home. What You'll Do ...

QVC

HSN Customer Service Specialist

Richmond, VA · Remote

$16.75 - $22.25/hr

... help answer our inbound customer calls. Working from home, our Specialists not only assist ... This role is remote ; job seekers must reside in Virginia. You will work from home. What You\'ll Do ...

Sharecare

Customer Service Representative- Remote

Richmond, VA · Remote

$15.75 - $21.50/hr

The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly "routine ...

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Full Time Remote Inbound Customer Service information

What is the difference between Full Time Remote Inbound Customer Service vs Full Time Remote Technical Support Specialist?

AspectFull Time Remote Inbound Customer ServiceFull Time Remote Technical Support Specialist
CredentialsCustomer service certification, high school diplomaTechnical certifications, relevant technical knowledge
Work EnvironmentCall centers, customer service platformsTechnical tools, remote troubleshooting software
Employer & IndustryRetail, telecom, service providersIT, software, electronics companies
Common Search & ComparisonCustomer service roles, inbound support jobsTechnical support roles, troubleshooting jobs

Full Time Remote Inbound Customer Service focuses on assisting customers with inquiries, orders, and general support, often requiring strong communication skills. Full Time Remote Technical Support Specialist involves resolving technical issues, requiring technical knowledge and certifications. Both roles are remote, but they serve different customer needs and require distinct skill sets.

What are the most commonly searched types of Remote Inbound Customer Service jobs in Virginia? The most popular types of Remote Inbound Customer Service jobs in Virginia are:
What cities in Virginia are hiring for Full Time Remote Inbound Customer Service jobs? Cities in Virginia with the most Full Time Remote Inbound Customer Service job openings:
Full Time Remote Inbound Customer Service jobs near you
Remote - Inbound Customer Service Specialist

Remote - Inbound Customer Service Specialist

VXI Global Solutions

Arlington, VA • Remote

$17.31/hr

Full-time

Medical, Dental, Vision, Life

Posted 9 days ago

VXI Global Solutions rating

4.9

Company rating: 4.9 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

59th of 71 rated call and contact centers

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Join Us as an Inbound Customer Service Representative
Location: Remote Call Center 

Customer Service Specialist 

Do you have a positive attitude, infectious energy, and a passion for exceeding customer expectations? If so, we want you to be a part of our dynamic team! We're seeking a Customer Service Specialist who is eager to deliver outstanding service, go beyond the ordinary, and leave a lasting impression on every customer interaction. 

About Our Client: Our client is a globally recognized leader in technology, known for designing and manufacturing cutting-edge consumer electronics, software, and online services. With a sleek, modern design and intuitive user experiences, their products have earned a loyal customer base. Join us and be part of a brand that values innovation, quality, and customer satisfaction. 

What You'll Do: As a Customer Service Specialist, you will be the voice of the company, offering top-tier phone support to customers. You’ll handle a wide range of inquiries, including order status, changes to online orders, and addressing shipping or payment concerns. The best specialists not only know our policies inside and out but can engage with customers effectively, offering tailored solutions that meet their needs. 

You'll also be responsible for creating memorable, unique experiences that keep customers coming back. Staying up-to-date on product features, policy changes, and relevant events is key, and you'll use multiple resources to provide the most accurate, helpful information. Success in this role requires being adaptable, collaborative, and committed to continuous learning in a performance-driven environment. 

Key Responsibilities: 

  • Deliver exceptional customer service over the phone, resolving a variety of inquiries and issues. 

  • Build rapport with customers by actively listening and providing effective solutions. 

  • Stay informed on product updates, policy changes, and current events affecting customers. 

  • Work in a dynamic, team-oriented environment where customer interactions are regularly monitored and assessed. 

  • Collaborate with teammates to maintain a positive and supportive work culture. 

What We Require: 

  • High School diploma or GED. 

  • 2-3 years of experience in customer service or support, preferably in a customer-facing role. 

  • Excellent verbal and written communication skills in English. 

  • A passion for customer service and going above and beyond to exceed expectations. 

  • Strong problem-solving skills and the ability to handle ambiguous situations with confidence. 

  • Skilled at listening, engaging, and building rapport with customers. 

  • Professional demeanor when interacting with both customers and peers. 

  • Proven track record of meeting and exceeding performance goals. 

  • Ability to multitask and prioritize in a fast-paced environment. 

  • Self-motivated with the ability to work independently. 

  • Patience and empathy when addressing complex customer issues. 

  • Willingness to appear on live video calls with coworkers. 

  • Typing speed of at least 42 WPM with 96% accuracy. 

  • Flexibility to work an 8-hour shift, 5 days a week, including holidays and peak periods. 

Why Work With Us: 

  • Competitive pay: $17.31/hour 

  • Full-time hours: 40-hour work week with consistent shifts. 

  • 100% paid training to ensure you're set up for success. 

  • Comprehensive benefits: Medical, dental, vision, and life insurance available after your first full calendar month. 

  • Referral program: Earn $20 on every paycheck for each person you refer who is hired, with no cap on payouts. 

  • Discounted T-Mobile plans: Enjoy a $25/month plan for unlimited talk, text, and data. You can sign up for up to 5 lines at the same rate—perfect for your whole family! 

  • Opportunities for growth: We prioritize internal advancement and professional development. 

  • Work from home: Enjoy the benefits of working remotely—save time, money, and contribute to a greener environment. 

Requirements for Remote Work: 

  • Private Workspace: A quiet, dedicated workspace with no distractions. 

  • Ergonomics: A comfortable desk setup with all necessary equipment. 

  • Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed. 

  • Self-Motivation & Independence: The ability to stay productive, organized, and on-task while working remotely. 

  • Communication: Strong verbal and written communication skills, especially in virtual settings. 

  • Adaptability: The ability to quickly adjust to new processes, tools, and technologies. 

  • Connection: Must be hardwired; Wi-Fi is not acceptable.

Join our team today and make a meaningful impact as a Customer Service Specialist. We're excited to work with individuals who are eager to contribute, grow, and help our customers thrive! 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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