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Full Time Remote Inbound Customer Service Jobs in Virginia

Customer Service Representative I

Virginia Beach, VA · Remote

$15.25 - $20.75/hr

Sentara Health is currently seeking a full-time remote Customer Service Representative. Position Status : Full-time, Day Shift Position Location: This is a remote position; however, candidates must ...

Customer Service Representative

South Boston, VA · Remote

$14.25 - $19.50/hr

Clinical Access Center is currently seeking a full-time remote Customer Service Representative. Position Status: Full-time, Day Shift Position Location: This is a remote position; however, candidates ...

Customer Service Representative

Virginia Beach, VA · Remote

$15.25 - $20.75/hr

Sentara Health is currently seeking a full-time remote Customer Service Representative. Position Status : Full-time, Day Shift Position Location: This is a remote position however, candidates must ...

Customer Service Representative I

Virginia Beach, VA · Remote

$15.25 - $20.75/hr

Sentara Health is currently seeking a full-time remote Customer Service Representative. Position Status : Full-time, Day Shift Position Location: This is a remote position; however, candidates must ...

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Full Time Remote Inbound Customer Service information

What is the difference between Full Time Remote Inbound Customer Service vs Full Time Remote Technical Support Specialist?

AspectFull Time Remote Inbound Customer ServiceFull Time Remote Technical Support Specialist
CredentialsCustomer service certification, high school diplomaTechnical certifications, relevant technical knowledge
Work EnvironmentCall centers, customer service platformsTechnical tools, remote troubleshooting software
Employer & IndustryRetail, telecom, service providersIT, software, electronics companies
Common Search & ComparisonCustomer service roles, inbound support jobsTechnical support roles, troubleshooting jobs

Full Time Remote Inbound Customer Service focuses on assisting customers with inquiries, orders, and general support, often requiring strong communication skills. Full Time Remote Technical Support Specialist involves resolving technical issues, requiring technical knowledge and certifications. Both roles are remote, but they serve different customer needs and require distinct skill sets.

What are the most commonly searched types of Remote Inbound Customer Service jobs in Virginia? The most popular types of Remote Inbound Customer Service jobs in Virginia are:
What cities in Virginia are hiring for Full Time Remote Inbound Customer Service jobs? Cities in Virginia with the most Full Time Remote Inbound Customer Service job openings:
Customer Service Representative I

Customer Service Representative I

Sentara

Virginia Beach, VA • Remote

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago


Sentara Health rating

6.8

Company rating: 6.8 out of 10

Based on 383 frontline employees who took The Breakroom Quiz

487th of 869 rated healthcare providers


Job description

City/State

Virginia Beach, VA

Work Shift

First (Days)

Overview:

Sentara Health is currently seeking a full-time remote Customer Service Representative.

Position Status: Full-time, Day Shift

Position Location: This is a remote position; however, candidates must reside in Virginia Beach or Hampton Roads area. You must be able to travel on-site if you have connectivity issues.

Standard Working Hours: Must be able to work between the hours of 8:00AM to 4:30PM

The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Education

High school diploma or equivalent Required

Experience

Two years of customer service experience required

Previous data entry experience required

Prior scheduling experience required

Familiar with Epic beaker preferred

Experience in a high-volume call center preferred

Benefits: Caring For Your Family and Your Career
Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to 10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance - 5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down - 10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.


In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.


What Sentara Health employees say

Pay

Benefits

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