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The staff Pad is proud to partner with a global hospitality leader to identify a results-driven and customer-focused Senior Account Manager who thrives in a multi-account environment for their Auckland, New Zealand location.

This role focuses primarily on group business (80%), with additional responsibility for TMC and leisure wholesale accounts (20%).

Reporting to the Regional Manager (EMEA & APAC, HFST) the Account Manager is responsible for driving revenue growth by identifying, qualifying, and converting domestic and international group business opportunities.

Success in this position requires building strong client and partner relationships, generating qualified leads, and collaborating with sales and operations teams to convert opportunities into confirmed business.

Schedule: Full-Time | Remote

What You'll Do

Account Management

• Serve as the primary contact for assigned accounts, building strong client, partner, and key decision-maker relationships
  
• Maintain regular communication to understand client needs and identify new business opportunities
  
• Position the organization's portfolio as the preferred hospitality partner through exceptional service, product expertise, and account support
  
• Drive revenue growth by identifying, qualifying, and developing group, TMC, and leisure wholesale business opportunities
  
• Identify upselling, cross-selling, and market expansion opportunities within existing accounts
  
• Generate qualified leads through prospecting, sales calls, networking, and industry events
  
• Execute account strategies aligned with client objectives and market priorities
  
• Manage contract renewals and retention strategies to support long-term account growth and client loyalty
  
• Resolve client concerns promptly while maintaining high levels of customer satisfaction
  
• Monitor market trends, competitor activity, and customer needs to identify growth opportunities
  

Administrative Responsibilities

• Maintain accurate Salesforce records, CRM data, forecasts, and reports in compliance with company standards
  
• Maintain an up-to-date Outlook calendar for meetings, sales calls, events, and travel
  
• Manage expenses and submit required documentation on time
  
• Participate in meetings, conference calls, and internal forums professionally
  
• Collaborate with internal teams to support account, territory, and business objectives
  
• Comply with company sales standards, policies, and governance requirements
  

Analytical & Commercial Responsibilities

• Analyze account performance to identify opportunities, risks, and areas for improvement
  
• Monitor account and market performance using Salesforce and reporting tools
  
• Evaluate performance using commercial, revenue, and contribution metrics
  
• Refine account strategies based on performance, client feedback, and market trends
  
• Prepare and present performance updates, insights, and recommendations to stakeholders
  

Additional Responsibilities

• Maintain a professional appearance and vehicle that reflect company standards
  
• Properly use, maintain, and securely store company-issued equipment and sales materials
  
• Work independently in a field-based role while collaborating with regional leadership (Regional HQs in Singapore)
  

What We're Looking For

• 3–5 years of experience in hospitality, travel, account management, or business development
  
• Experience with group, TMC, and leisure wholesale business preferred
  
• Proven ability to generate, manage, and convert sales opportunities across multiple market segments
  
• Strong sales, negotiation, presentation, and relationship-building skills
  
• Excellent verbal and written English communication skills with a professional demeanor
  
• Self-motivated, results-oriented, accountable
  
• Strong analytical, organizational, time management, and multitasking skills
  
• Proficient in Microsoft Office, Teams, WebEx, Zoom, and Salesforce or similar CRM systems
  
• Experience in the New Zealand market with established customer relationships preferred
  
• Ability to work independently in a remote, field-based role with flexible hours as needed
  

What You Can Expect

Competitive Compensation + up to 10% performance-based bonus

If you're passionate about building relationships, driving business growth, and representing a world-class hospitality brand, we'd love to hear from you.

Join the team and play a key role in expanding our market presence while delivering exceptional experiences to our partners and guests.