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Full Time Remote Customer Service Representative Jobs

iStaff Pros

$14.75 - $20.25/hr

Role Overview As a Remote CSR, you will act as an extension of an insurance agency's internal team, handling client service requests, documentation, and workflow support. You will be expected to work ...

Sentara

Customer Service Representative I

Virginia Beach, VA · Remote

$15.25 - $20.75/hr

Sentara Health is currently seeking a full-time remote Customer Service Representative. Position Status : Full-time, Day Shift Position Location: This is a remote position; however, candidates must ...

PharmaCentra, LLC

Remote Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative (Full-Time) Location: Fully Remote Job Summary: The Customer Service Representative is responsible for managing healthcare-related tasks related to communication with ...

PharmaCentra

$14.75 - $20.25/hr

Customer Service Representative (Full-Time) Location: Fully Remote Job Summary: The Customer Service Representative is responsible for managing healthcare-related tasks related to communication with ...

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How much do full time remote customer service representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for full time remote customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Remote Customer Service Representative, and why are they important?

To excel as a Full Time Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat systems, and ticketing platforms is often required. Exceptional patience, active listening, and self-motivation are crucial soft skills for building rapport and managing customer interactions independently. These skills ensure efficient issue resolution, customer satisfaction, and productivity in a remote work environment.

What are some common challenges faced by full-time remote customer service representatives, and how can they be managed effectively?

Full-time remote customer service representatives often face challenges such as maintaining clear communication across digital channels, managing time effectively without in-person supervision, and dealing with potential feelings of isolation. To overcome these, it's helpful to establish a dedicated workspace, use communication tools to stay connected with your team, and set clear daily goals. Regular check-ins with supervisors and peers can also provide support and foster a sense of belonging, helping you stay motivated and engaged in your role.

What is a Full Time Remote Customer Service Representative?

A Full Time Remote Customer Service Representative is a professional who assists customers with inquiries, issues, or orders from a remote location, typically working from home. Their main responsibilities include responding to customer questions via phone, email, or chat and providing support to ensure customer satisfaction. These representatives work full-time hours, meaning a standard workweek (usually around 40 hours), but all tasks are performed remotely rather than in a traditional office setting.

What is the difference between Full Time Remote Customer Service Representative vs Full Time Remote Technical Support Specialist?

AspectFull Time Remote Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHome office with computer and phone setup, remote communication tools
Industry UsageCommon across retail, telecom, and service industries
Job FocusHandling customer inquiries, resolving issues, providing product info

While both roles involve remote work and customer interaction, a Full Time Remote Customer Service Representative primarily addresses general customer questions and issues, whereas a Full Time Remote Technical Support Specialist focuses on technical troubleshooting and product-specific technical assistance. The roles share similar credentials and work environments but differ in technical expertise and job focus.

What cities are hiring for Full Time Remote Customer Service Representative jobs? Cities with the most Full Time Remote Customer Service Representative job openings:
What are the most commonly searched types of Remote Customer Service Representative jobs? The most popular types of Remote Customer Service Representative jobs are:
What states have the most Full Time Remote Customer Service Representative jobs? States with the most job openings for Full Time Remote Customer Service Representative jobs include:
Full Time Remote Customer Service Representative jobs near you
Remote Customer Service Representative (CA)

Remote Customer Service Representative (CA)

iStaff Pros

Remote

$14.75 - $20.25/hr

Full-time

Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About iStaff Pros
iStaff Pros is a staffing and recruiting firm that specializes exclusively in the insurance industry. We partner with established insurance agencies nationwide to provide licensed, service-focused Remote Customer Service Representatives who support daily agency operations.
This is a non-sales, service-only role designed for experienced insurance professionals who value structure, accountability, and long-term stability.
Role Overview
As a Remote CSR, you will act as an extension of an insurance agency's internal team, handling client service requests, documentation, and workflow support. You will be expected to work independently while maintaining clear communication, consistent productivity, and accurate documentation.
Key Responsibilities

  • Handle inbound client calls, emails, and service requests
  • Assist with policy changes, billing questions, renewals, and general inquiries
  • Document all activity accurately within the agency's management system
  • Maintain daily accountability tracking including:
  • Incoming and outgoing calls
  • Alerts worked (critical and standard)
  • Notes completed and tasks resolved
  • Communicate professionally with agency staff and iStaff Pros management
  • Follow agency workflows, procedures, and service expectations
  • Maintain confidentiality and professionalism at all times
Accountability & Performance Expectations
This role requires structure and consistency. Remote CSRs are expected to:
  • Track daily activity and service output
  • Meet agreed-upon schedules and availability
  • Maintain accurate and timely documentation
  • Communicate proactively if questions, issues, or workload concerns arise
  • Represent the agency professionally in every client interaction
This is not a call-center role, but it is a performance-based support position.
Requirements (Non-Negotiable)
  • Active Property & Casualty (P&C) insurance license
  • Minimum 2 years of insurance customer service or agency office experience
  • Ability to pass a background check
  • Dedicated home office with reliable internet
  • Strong phone presence and written communication skills
What You'll Receive
  • Competitive hourly pay (no sales quotas)
  • Paid Time Off and paid holidays
  • Life insurance benefits
  • License reimbursement
  • Fully remote, work-from-home position
  • Long-term placement with established agencies
  • Ongoing support and management through iStaff Pros

Why Work with iStaff Pros?

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