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Full Time Remote Customer Service Representative Jobs in Quebec

Danaher

Field Service Representative

Montreal, QC · On-site +1

The Field Service Representative (FSR) is responsible for providing exceptional customer service to ... entirely remote. In this role, you will have the opportunity to: * Serving assigned customers ...

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Full Time Remote Customer Service Representative information

What is a full time remote customer service representative?

A Full Time Remote Customer Service Representative is a professional who assists customers with inquiries, issues, or orders from a remote location, typically working from home. Their main responsibilities include responding to customer questions via phone, email, or chat and providing support to ensure customer satisfaction. These representatives work full-time hours, meaning a standard workweek (usually around 40 hours), but all tasks are performed remotely rather than in a traditional office setting.

What are the key skills and qualifications needed to thrive as a full time remote customer service representative?

To excel as a Full Time Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat systems, and ticketing platforms is often required. Exceptional patience, active listening, and self-motivation are crucial soft skills for building rapport and managing customer interactions independently. These skills ensure efficient issue resolution, customer satisfaction, and productivity in a remote work environment.

What are some common challenges faced by full time remote customer service representatives, and how can they be managed effectively?

Full-time remote customer service representatives often face challenges such as maintaining clear communication across digital channels, managing time effectively without in-person supervision, and dealing with potential feelings of isolation. To overcome these, it's helpful to establish a dedicated workspace, use communication tools to stay connected with your team, and set clear daily goals. Regular check-ins with supervisors and peers can also provide support and foster a sense of belonging, helping you stay motivated and engaged in your role.

What is the difference between Full Time Remote Customer Service Representative vs Full Time Remote Technical Support Specialist?

AspectFull Time Remote Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHome office with computer and phone setup, remote communication tools
Industry UsageCommon across retail, telecom, and service industries
Job FocusHandling customer inquiries, resolving issues, providing product info

While both roles involve remote work and customer interaction, a Full Time Remote Customer Service Representative primarily addresses general customer questions and issues, whereas a Full Time Remote Technical Support Specialist focuses on technical troubleshooting and product-specific technical assistance. The roles share similar credentials and work environments but differ in technical expertise and job focus.

How to get hired for full time remote customer service representative?

To get hired as a full-time remote customer service representative, candidates should have strong communication skills, experience with customer support tools like CRM software, and a reliable internet connection. Employers often look for previous customer service experience, a professional home office setup, and the ability to work independently on a fixed schedule.

What cities in Quebec are hiring for Full Time Remote Customer Service Representative jobs?

Cities in Quebec with the most Full Time Remote Customer Service Representative job openings:

Full Time Remote Customer Service Representative jobs near you

Service Clientele / Customer Service Representative

Fuze HR Solutions Inc.

Quebec, QC • On-site, Remote

Full-time

Medical, Retirement

Posted 4 days ago

Job description

Représentant(e) aux ventes internes bilingue
Lieu : Québec (Ancienne-Lorette / Neufchâtel)
Horaire : Hybride | 8h à 16h (37,5h/semaine)
Salaire : Entre 40 000 et 45 000$ + BONUS + AVANTAGES SOCIAUX
À propos du poste
Vous avez au moins 2 ans d'expérience en service à la clientèle et vous rêvez de dire adieu aux soirs et aux week-ends? Cette opportunité risque de vous plaire!
Notre client, l'un des plus grands distributeurs de boissons alcoolisées au Canada, recherche un(e) Représentant(e) aux ventes internes pour son bureau de Québec. Horaire de jour du lundi au vendredi, 1 journée de télétravail, excellents avantages sociaux, bonus annuel et équipe super accueillante.
Si vous êtes reconnu(e) pour votre facilité à créer des relations, votre sens du suivi et votre approche axée sur le service à la clientèle, cette opportunité pourrait être votre prochain coup de cœur.

Responsabilités
  • Répondre aux appels et aux demandes des clients de manière professionnelle, efficace et courtoise.
  • Analyser les besoins des clients et recommander les produits ou solutions les mieux adaptés.
  • Effectuer des appels auprès d'une clientèle préqualifiée afin de promouvoir les produits et générer des ventes.
  • Développer et maintenir des relations d'affaires durables avec les clients existants.
  • Identifier les opportunités de ventes additionnelles et de ventes croisées.
  • Effectuer les suivis nécessaires afin d'assurer un haut niveau de satisfaction de la clientèle.
  • Préparer des soumissions et fournir des informations sur les produits, les prix et les promotions en vigueur.
  • Collaborer étroitement avec les équipes internes pour assurer le traitement efficace des commandes et des demandes clients.
  • Recueillir et transmettre les commentaires des clients afin de contribuer à l'amélioration continue des produits et services.
  • Maintenir une connaissance approfondie des produits et des tendances du marché.
Profil recherché
  • DES obtenu
  • Excellentes aptitudes en communication et en négociation.
  • Capacité à gérer plusieurs dossiers simultanément dans un environnement dynamique.
  • Sens de l'organisation et autonomie.
  • Bonne maîtrise des outils informatiques
  • Minimum de 2 ans d’expérience en service à la clientèle, ventes internes ou télémarketing.
  • Le bilinguisme (français et anglais) est requis. Un niveau d'anglais avancé est nécessaire afin de communiquer régulièrement avec des clients et partenaires situés à l'extérieur du Québec. Les échanges en anglais représentent environ 50 % des communications.
Avantages
  • Assurances collectives complètes incluant soins de santé, PAE et remboursement annuel d'activités sportives
  • Régime de retraite avec participation de l'employeur
  • Télétravail hybride (1 journée par semaine)
  • Horaire stable de jour, du lundi au vendredi
  • Bonus annuel basé sur la performance
  • Formation continue et développement des compétences encouragés
  • Milieu de travail sécuritaire, motivant et axé sur le bien-être des employés
  • Nombreuses activités sociales tout au long de l'année : BBQ d'été, célébrations d'équipe, fête de Noël et plus encore
  • Entreprise canadienne reconnue à l'échelle nationale avec une excellente réputation
  • Possibilité de travailler pour une marque dont vous connaissez très probablement déjà les produits
  • Excellente stabilité d'emploi au sein d'une organisation bien établie
  • Équilibre travail-vie personnelle favorisé par la direction et la culture d'entreprise
Nous serions ravis de recevoir votre candidature et d’échanger avec vous. Contactez Jessica : jessicak@fuzehr.com

***

Bilingual Inside Sales Representative
Location: Quebec City (Ancienne-Lorette / Neufchâtel)
Schedule: Hybrid | 8:00 AM to 4:00 PM (37.5 hours/week)
Salary: $40,000 to $45,000 + Bonus + AMAZING Benefits

About the Opportunity
Do you have at least 2 years of customer service experience and dream of saying goodbye to evenings and weekends?
If so, this opportunity could be exactly what you're looking for!
Our client, one of Canada's largest alcoholic beverage distributors, is seeking a Bilingual Inside Sales Representative to join their Quebec City team. Enjoy a stable Monday-to-Friday daytime schedule, one remote workday per week, excellent benefits, an annual bonus program and a welcoming team environment.
If you're known for your relationship-building skills, strong follow-up abilities and customer-first approach, we'd love to hear from you.
Key Responsibilities
  • Respond to customer inquiries and calls in a professional, efficient and courteous manner.
  • Assess customer needs and recommend the most suitable products and solutions.
  • Contact pre-qualified customers to promote products and generate sales.
  • Build and maintain strong long-term relationships with existing clients.
  • Identify upselling and cross-selling opportunities.
  • Conduct regular follow-ups to ensure a high level of customer satisfaction.
  • Prepare quotations and provide information regarding products, pricing and promotions.
  • Collaborate closely with internal departments to ensure efficient processing of orders and customer requests.
  • Gather and communicate customer feedback regarding products, pricing and services to support continuous improvement initiatives.
Qualifications
  • High School Diploma (DES) or equivalent.
  • Minimum of 2 years of experience in customer service, inside sales, telemarketing, call center environments, business-to-consumer or business-to-business sales
  • Bilingualism (French and English) is required.Advanced English is necessary as the role involves regular communication with customers and business partners located outside Quebec. Approximately 50% of communications are conducted in English.
  • Excellent communication and negotiation skills.
  • Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
  • Self-motivated and detail-oriented.
  • Proficiency with computer systems and business software.
What We Offer
  • Comprehensive group benefits including healthcare coverage, Employee Assistance Program (EAP) and annual fitness reimbursement.
  • Employer-supported retirement savings plan.
  • Hybrid work model with one remote workday per week.
  • Stable daytime schedule, Monday through Friday.
  • Annual performance bonus.
  • Ongoing training and professional development opportunities.
  • Safe, positive and employee-focused work environment.
  • Numerous social events throughout the year including summer BBQs, team celebrations and holiday parties.
  • Established Canadian company with an outstanding reputation.
  • Opportunity to work for a recognized brand whose products you likely already know.
  • Strong commitment to work-life balance and employee well-being.
We look forward to receiving your application and discussing this opportunity with you. Contact jessica at jessicak@fuzehr.com