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Full Time Remote Customer Service Representative Jobs in Quebec

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Sales Development Representative (SDR)

Quebec, QC · On-site +1

CA$70K - CA$75K/yr

Location: Montreal, Quebec City or surrounding areas (Remote/Hybrid) Who We Are At Can-Ex ... Qualifications * 1+ year of experience in sales, customer service, telemarketing, recruitment ...

Linde

Collaborate with the Territory Manager and Customer Service team to meet store sales and margin ... This is a fully remote position

Linde Group

Collaborate with the Territory Manager and Customer Service team to meet store sales and margin ... This is a fully remote position

Lifeworks

Client Service Analyst II

Montreal, QC · On-site +1

... or fully remote Enjoying a flexible schedule and a comprehensive benefits program Vos ... Highly developed customer service skills * Excellent spoken and written French; bilingualism an ...

Lifeworks

Client Service Analyst II-TH

Montreal, QC · On-site +1

... or fully remote Enjoying a flexible schedule and a comprehensive benefits program Vos ... Highly developed customer service skills * Excellent spoken and written French; bilingualism an ...

Liebherr-Great Britain Ltd.

Sales representaive

Laval, QC · On-site +1

Educate customers on after-sales service, warranties, and technical support to enhance the value of ... Hybrid or remote work opportunities for select positions.* * Paid vacation starting at three weeks ...

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Full Time Remote Customer Service Representative information

What is a full time remote customer service representative?

A Full Time Remote Customer Service Representative is a professional who assists customers with inquiries, issues, or orders from a remote location, typically working from home. Their main responsibilities include responding to customer questions via phone, email, or chat and providing support to ensure customer satisfaction. These representatives work full-time hours, meaning a standard workweek (usually around 40 hours), but all tasks are performed remotely rather than in a traditional office setting.

What are the key skills and qualifications needed to thrive as a full time remote customer service representative?

To excel as a Full Time Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat systems, and ticketing platforms is often required. Exceptional patience, active listening, and self-motivation are crucial soft skills for building rapport and managing customer interactions independently. These skills ensure efficient issue resolution, customer satisfaction, and productivity in a remote work environment.

What are some common challenges faced by full time remote customer service representatives, and how can they be managed effectively?

Full-time remote customer service representatives often face challenges such as maintaining clear communication across digital channels, managing time effectively without in-person supervision, and dealing with potential feelings of isolation. To overcome these, it's helpful to establish a dedicated workspace, use communication tools to stay connected with your team, and set clear daily goals. Regular check-ins with supervisors and peers can also provide support and foster a sense of belonging, helping you stay motivated and engaged in your role.

What is the difference between Full Time Remote Customer Service Representative vs Full Time Remote Technical Support Specialist?

AspectFull Time Remote Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHome office with computer and phone setup, remote communication tools
Industry UsageCommon across retail, telecom, and service industries
Job FocusHandling customer inquiries, resolving issues, providing product info

While both roles involve remote work and customer interaction, a Full Time Remote Customer Service Representative primarily addresses general customer questions and issues, whereas a Full Time Remote Technical Support Specialist focuses on technical troubleshooting and product-specific technical assistance. The roles share similar credentials and work environments but differ in technical expertise and job focus.

How to get hired for full time remote customer service representative?

To get hired as a full-time remote customer service representative, candidates should have strong communication skills, experience with customer support tools like CRM software, and a reliable internet connection. Employers often look for previous customer service experience, a professional home office setup, and the ability to work independently on a fixed schedule.

What cities in Quebec are hiring for Full Time Remote Customer Service Representative jobs?

Cities in Quebec with the most Full Time Remote Customer Service Representative job openings:

Full Time Remote Customer Service Representative jobs near you

Agent(e) au service a la clientele-Assistance routiere / Customer Service Agent-Roadside Assistance

VOXDATA

Montreal, QC • On-site, Remote

$16.60 - $17/hr

Full-time

Posted 29 days ago

Job description

Version anglaise ci-dessous

Agent(e) au service a la clientele - Assistance routiere et intervention d'urgence

Important : Nous acceptons uniquement les candidatures provenant de la grande region de Montreal, puisque la formation est offerte en presentiel a nos bureau (nous sommes au centre-ville). Une fois la formation completee avec succes, le poste peut etre effectue en teletravail.

La maitrise de l'anglais est obligatoire, puisque certains de nos clients se trouvent a l'exterieur du Quebec et communiquent uniquement en anglais.

Vous souhaitez faire une reelle difference dans la vie des gens? Rejoignez une equipe qui accompagne des conducteurs lorsqu'ils vivent certaines des situations les plus stressantes de leur journee.

A titre d'agent(e) au service a la clientele, vous serez le premier point de contact pour des conducteurs utilisant un service connecte haut de gamme. Vous devrez repondre rapidement, rassurer les clients, evaluer la situation et coordonner l'aide appropriee lorsque necessaire.

Vos responsabilites

  • Repondre aux appels entrants avec professionnalisme, calme et empathie.
  • Accompagner des conducteurs impliques dans un accident ou vivant une situation d'urgence.
  • Coordonner et assister les services d'urgence lorsque la situation l'exige.
  • Fournir des instructions claires et rassurantes a des clients parfois paniques ou en detresse.
  • Guider les clients dans l'utilisation des applications et fonctionnalites de leur vehicule.
  • Naviguer efficacement entre plusieurs systemes informatiques afin d'offrir un service rapide et precis.
  • Offrir un soutien pour les differents services inclus avec l'abonnement.

Notre candidat(e) ideal(e)

Nous recherchons une personne qui:

  • Parle couramment l'anglais; le bilinguisme francais-anglais est un atout.
  • Est disponible pour travailler 40 heures par semaine, selon un horaire variable du lundi au dimanche, entre 7 h et minuit. Les disponibilites de soir et de fin de semaine sont essentielles.
  • Possede une experience en service a la clientele, en centre d'appels ou toute autre experience pertinente.
  • Demeure calme sous pression et est capable de prendre de bonnes decisions dans des situations stressantes.
  • Fait preuve d'empathie tout en conservant son professionnalisme et son sang-froid.
  • Est capable de gerer plusieurs taches et plusieurs logiciels simultanement.
  • Communique clairement et inspire confiance, meme lors d'echanges difficiles.
  • Est autonome, fiable et possede un excellent sens de l'organisation.
  • Detient un diplome d'etudes secondaires (DES) ou l'equivalent.

Salaire de base: entre 16,60 $ et 17,00 $/heure, selon les competences linguistiques.

Si vous aimez aider les autres, relever des defis et evoluer dans un environnement dynamique ou chaque appel peut faire une difference, nous voulons vous rencontrer.

Postulez des aujourd'hui et joignez-vous a l'equipe VoxData Qualfon!

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Customer Service Agent - Emergency Response & Roadside Assistance

Important: We only accept applications from candidates living in the Greater Montreal area, as training is provided in person at our office (we are located downtown). Once training has been successfully completed, the position becomes remote.

English fluency is required, as many of our customers are located outside Quebec and communicate exclusively in English.

Looking for a career where your work truly makes a difference?

Join a team that supports drivers during some of the most stressful moments they may experience. As a Customer Service Agent, you'll be the first point of contact for customers using a premium connected vehicle service. Your ability to remain calm, communicate clearly, and coordinate assistance can have a meaningful impact on someone's day.

What you'll do

  • Answer inbound calls with professionalism, empathy, and accuracy.
  • Assist drivers involved in accidents or emergency situations.
  • Coordinate with emergency responders and roadside assistance when required.
  • Provide calm, clear, and confident instructions to customers who may be distressed or panicked.
  • Guide customers through the use of vehicle applications and connected services.
  • Navigate multiple computer systems simultaneously to document calls and provide timely support.
  • Support additional features and services included with the customer's subscription.

What makes a great candidate?

We're looking for someone who:

  • Speaks fluent English; bilingualism (English/French) is an asset.
  • Is available to work 40 hours per week on a rotating schedule between 7:00 AM and 12:00 AM (midnight), Monday through Sunday. Evening and weekend availability is essential.
  • Has previous customer service, contact centre, or other transferable experience.
  • Remains calm under pressure and can make sound decisions in high-stress situations.
  • Demonstrates empathy while maintaining professionalism and emotional resilience.
  • Can confidently multitask across multiple computer applications.
  • Communicates clearly and effectively, especially when guiding customers through urgent situations.
  • Is dependable, organized, and adaptable in a fast-paced environment.
  • Has a high school diploma or equivalent.

Base pay: $16.60-$17.00/hour, depending on language skills.

If you're someone who enjoys helping others, thrives in a fast-paced environment, and can stay composed when it matters most, we'd love to hear from you.

Apply today and become part of the VoxData Qualfon team!

Employment Type: FULL_TIME

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