ZipRecruiter

Log In

3

Full Time Remote Call Center Manager Jobs in California

AnswerNet

Call Center Agent Irwindale ECC

Pasadena, CA · Remote

$23.41 - $24.26/hr

Job Type: Full-Time - Work from Home Hours: M-F 8:00 AM-5:00 PM EST Salary: $23.41 to $24.26 Hourly ... This is a work-from-home remote job whereby applicants must have a laptop or desktop (Windows 11 ...

previous pagenext page

Showing results 21-40

All JobsCall Center JobsFull Time Remote Call Center Manager JobsFull Time Remote Call Center Manager Jobs in California

Full Time Remote Call Center Manager information

What are the most commonly searched types of Remote Call Center Manager jobs in California?

The most popular types of Remote Call Center Manager jobs in California are:

What are popular job titles related to Full Time Remote Call Center Manager jobs in California?

For Full Time Remote Call Center Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Full Time Remote Call Center Manager jobs in California look for?

The top searched job categories for Full Time Remote Call Center Manager jobs in California are:

What cities in California are hiring for Full Time Remote Call Center Manager jobs?

Cities in California with the most Full Time Remote Call Center Manager job openings:

Full Time Remote Call Center Manager jobs near you
Infographic showing various Full Time Remote Call Center Manager job openings in California as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Call Center Agent Irwindale ECC

Energy Choice California

Pasadena, CA • Remote

$24.26/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Type: Full-Time – Work from Home
Hours: M-F 8:00 AM-5:00 PM EST
Salary: $23.41 to $24.26 Hourly

Company Information:

AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more.


Job Duties / Responsibilities / Essential Functions:

  • Answer inbound calls from CCA customers, including program questions and bill-related inquiries
  • Provide white-glove premier customer service using strong written and verbal communication
  • Be proficient in understanding and articulating the nuances of the assigned CCA Programs, develop understanding of billing and customer service complexities
  • Ensure that all required contractual and Service Level Agreements are met
  • Ensure program and billing knowledge of assigned CCA is continually up-to-date; provide expertise to customers and internal colleagues as requested
  • Work to consistently improve by implementing feedback from regular coaching sessions
  • Utilize group chat to ensure first call resolution, escalate critical issues to client quickly
  • Assist client with urgency, ensure accurate processes are followed, provide feedback
  • Practice high ethical standards; be accountable for data security, time, communication, statistics
  • Maintain effective working relationships with coworkers, clients, customers, and utilities
  • May be asked to handle Spanish Bilingual Calls

Required Knowledge / Skills / Abilities / Qualifications
· Strong customer service skills, diplomacy, and tact
· Organized and detail-oriented, analytical with data entry and written program information
· Strong verbal and written communication for logging calls and live chat
· Ability to become proficient with Excel, Microsoft Dynamics CRM, and keyboard shortcuts

Qualifications
· Education Level – High School Diploma Required, Associate’s Degree or above a plus
· Work Experience – 2 years, customer service experience preferred
· Bilingual is a plus (English/Spanish)


Salary & Operations

  • This position is at an hourly rate, starting at a training rate of $23.41 per hour and then at a Tier 2 rate of $24.26 per hour, with an opportunity for growth and advancement. Call Center Hours of Operation will be 8:00 AM – 5:00 PM Pacific time Monday-Friday. Agents will be full-time with a 5-day work week currently; however, hours are subject to change as per business needs. Note that training attendance is mandatory.
  • This is a work-from-home remote job whereby applicants must have a laptop or desktop (Windows 11, i5 CPU or equiv, 8 GB RAM, broadband internet (200 Mbps up/down). Note that access to high-speed internet is necessary; we do require that agents are hardwired by an Ethernet cable to their router/modem. The following browsers are supported for programs to be used: Google Chrome, Microsoft Edge, Internet Explorer 11. Should have a home office setup away from noise and distractions.